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Aamir ParkarGreater Melbourne (Outer), VIC
- Verified customer
Worst and Insensitive
Worst experience. Have cancelled the contract with them due to delays. They continue to ignore/delay for 6 months.
Claim to have a good track record. Actions prove otherwise.
Need to train employees on phone etiquettes.
I don't know if I would get my money back. Avoid any direct/indirect association with them.
1 comment
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Afshan K.Greater Melbourne (Inner), VIC
- Verified customer
Great experience of first home by Ahb
We love our first home by Ahb. Sales manager Nish was quite informative and creative with floor designs. Site manager Jacson was very cooperative, had no issues at all. However, highly recommend to check the sales contract and building contract carefully. Because sales contract was very luring but construction/building contract was missing design and building aspects. Over all experience was quite nice.
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- Verified customer
Great first home building experience with AHB, excellent work and services !!!
Being my first home and first time building, I decided to buy the land and house package with AHB with no house building experience before, and now I am very glad that I made the most right choice with AHB they did amazing work from land settlement to construction completion. I have had little to no problems and no worries during the entire building process. Any questions or concerns I had was answered almost instantly by Site Manager Gary and office lady, who are very responsible and helpful with any concerns I had. Especially, I appreciated a lot Site Manager Gary and Nick for the great services they offered during the whole process. The quality of the home is of high standard. I would definitely recommend AHB to future home buyers.
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Nicholas K.Greater Melbourne (Outer), VIC
- Verified customer
Home Build
Our home was build within the estimated budget, with premium like quality material. It was completed from start to finish within 6 months. There were no major issues throughout the building process as Alex(Building Supervisor) kept me informed at all times.
I would definitely go through AHB(Alex) again in the near future when I decide to build our next home. Thank You Alex and AHB for building our Dream Home.
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Ganesh RavatGreater Melbourne (Metropolitan), VIC
- Verified customer
Very Nice Builder AHB
We are totally satisfied with work done by AHB builder and good work by building supervisor Jason Chen, will definitely recommend AHB builder to my family members and friends. Good update from building supervisor on regular intervals.
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The reviewer stated that an incentive was offered for this review
VinsGreater Melbourne (Outer), VIC
- Verified customer
The worst builder ever
Their only aim is money and after the handover there is no way of contacting them. Administrator [name removed] and the site manager [name removed] are the worst to contact. Our house was handed over with paint marks all over the carpets. Heating was not working for one room. managed to get someone after 1000 of emails and calls. They have not connected the ducted heating inside the ceiling and dig a hole on the ceiling to fix it saying there was no other way. Being a month still no one came to fix the hole. They have not taken any action to fi...Read more
x the paints stains on the carpet. Kitchen tap was not fixed properly still no action taken.Overall painting is terrible. No one is replying to our calls or emails. Worst service ever and will never go with AHB for our next build and will not recommend to anyone.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excited for my new house!
Good from the beginning.
Nish the sales consultant is very helpful, go though all of the options and upgrades. Do what he promised and ontime. He is excellent to deal with, make sure that we are happy with the house. All communication is through email and promptly.
Building period is very good, Alex the supervisor is very helpful, we have hired an independent building surveyor throughout the build, small problems here and there but expected, all are fixed in the next stage of build and certainly during handover.
All and all good experience and would recommend AHB.
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FJPGreater Melbourne (Metropolitan), VIC
- Verified customer
I was priced without any hidden costs or extras very happy with the contract
AHB built our house as we wanted & without any problems.
Quotation for the contract was accurate and complete walk in package.
Only thing they forgot was a bottle of champagne for us to open when the handover was done.
Site Supervisor Jack kept us up to date with progress on our house.
He also made sure everything is going to plan, very impressed with Jack.
AHB is very lucky to have Jack very nice guy to get along with.
Quality of the build we are happy as the price we paid was very very good compared to other housing companies that I had quotes from.
To AHB & all staff thank you & keep up with the great houses that yours build.
Regards Frank & Analyn
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Homik PAU
- Verified customer
Quick & Smooth Building
I would like to thanks Adam for his kind service. Adam is a good supervisor that has no problem answering questions and quick response received from him through out the building process. The House quality is good compare to other economy builder. AHB have to focus more on Final touch up and house clean (inside and outside) as they are not at the satisfying level or at customer expectation. Overall experience is okay but could be better.
Sales Team at AHB seems bit lagging as they could offer me a Turn Key Product which they have no idea or no ...Read more
1 comment
Sherridon A.AHB Australia
Hi Homik P,
Thank you for posting your review of AHB! We are very pleased to read you were very happy with the service and quick response from Adam. We have noted your feedback on your expectations f... Read more
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- Verified customer
Great comminication, and attitude
It was great experience working with AHB and Adam in particular. he was always approachable and responsive to all the question. house was built on time and with great quality.
The construction process was easy to manage and i was always informed with the different stages along the way.
Thanks Ashu and Adam for your help in getting this house built.
Will definitely come to AHB for the next house.
Thanks,
1 comment
Sherridon A.AHB Australia
Hi Bhautesh,
thankyou for providing your 5star feedback of AHB! Your feedback regarding Adams service will be passed on. He will be pleased to hear you have enjoyed your experience. We are proud to r... Read more
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- Verified customer
Positive Attitude for Maintenance Staff
I would like to address my good review on [name removed] (Maintenance) who is worked on my defects on the last occasion (painting..etc) and this time for the Alfresco Roof, he is a very reliable, professional and responsible guy and he is good in providing the rectification works. I would strongly complement and recommend him on his attitude and work quality.
1 comment
Sherridon A.AHB Australia
Hi Andy,
thanks for taking the time to post your review of AHB, we are happy to read that our maintenance staff are meeting your expectations. I will take this information and pass it on to both the ... Read more
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- Verified customer
Easy to work with, Great experience
Building my new house with AHB Australia is being a great choice and experience. Its good quality and finish the house quicker and nicer. we have great experience working along with supervisor Adam, always approachable great human being. overall all very satisfactory experience building with AHB Australia.
Building my new house with AHB Australia is being a great choice and experience
1 comment
Sherridon A.AHB Australia
Hi Raj,
thank you for taking the time to post your 5Star review of AHB. We are pleased to read you are happy choosing AHB and that you have had a great experience with our team here. I will ensure Ad... Read more
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- Verified customer
The best investment choice
Thanks to EM8 agency, I chose AHB to build my investment property at Point Cook. They offered more than full turn key package at reasonable price. It will save my time and money for getting my property ready for lease. Especially, Alina from AHB office help me a lot about the permit issue. Good company with great staffs. Highly recommend.
1 comment
Sherridon A.AHB Australia
Hi Lee. R,
thank you for reaching out and providing your 5 Star Review of AHB. We are happy to have built you investment property for you. Alina, will be very happy for the mention, she is very passi... Read more
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YYGAU
- Verified customer
Very good maintenance and customer service
I had my home built by AHB 7 years ago. Recently I contacted them for maintenance because there are some places need to be fixed after these years. I wasn’t sure what would happen before I contacted them, but the response from the office and the manager was quick and way better than what I expected. And I really appreciate Craig who came to my place. He is reliable and professional, arrived on time at 7:30 am and already got everything prepared. He worked carefully, checked every item, fixed all the problems, and left the site tidy and clean. AHB did a really good job to turn the customer happy again. I hope they can keep up the good work in the future.
1 comment
Sherridon A.AHB Australia
Hi YYG,
thanks for posting your 5star review of AHB. We are happy to read you have enjoyed your experience with AHB. Especially your interaction with your maintenance team member Craig. He is a value... Read more
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KJWMelbourne
- Verified customer
Great first build experience!
Being our first family home and first time building, I initially wanted to build with a larger company. However with much research and comparison I decided to go with AHB and I am very glad that I did. Compared to other stories from friends and families that have built their homes, I have had little to no problems. Any question or concerns I had was answered almost instantly by the amazing Supervisor regardless of what day or time I would message or call. The quality of the home is of high standard. I would definitely build again with AHB.
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MoniMelbourne
- 2 reviews
- Verified customer
On our third build with AHB
We've been fortunate enough to be on our third build with AHB, and very fortunate to have Wealth For Life manage these builds. Once each project commenced, the build was completed seamlessly and efficiently without compromising on quality. Over the three projects, we only encountered one issue - where a temporary fence that had fallen, caused some minor damage to a neighbouring property. AHB were very vigilant and professional in rectifying this matter.
1 comment
Sherridon A.AHB Australia
Hi Moni,
Thank you for taking the time to post your feedback for AHB! We are happy to read that you are satisfied with your new project. We appreciate you sharing your issue with us also, and we are ... Read more
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Kerry StewartMaryborough
- Verified customer
Great first investment property
I was hesitant about using builders I had never heard of or unable to find much about by searching, nevertheless I went ahead with the build because I was contracted through Wealth for Life Institute. I saw the house part way through the build and when it was completed and after the independent building inspection. There were only minor faults after the inspection which pleased my greatly.
During the build the company contacted my regarding the flooring options to make a common sense decision. I was very pleased that the project manager was able to recognise and use common sense rather than just follow the plan regardless of its practicality.
Since it was occupied there have been no problems with the house.
2 comments
Sherridon A.AHB Australia
Hi Kerry,
Thank you very much for taking the time to post your review of AHB. We always strive to deliver a quality product for our clients, and will always work with independent inspectors. I will P... Read more
Sherridon A.AHB Australia
Hi Kerry,
Thank you very much for taking the time to post your review of AHB. We always strive to deliver a quality product for our clients, and will always work with independent inspectors. I will P... Read more
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TrudyMelbourne
- Verified customer
So Good So Far
We were recommended AHB by Wealth For Life and the processes of getting council approval and AHB starting the build has been seemless. We are now at lockup and things appear to be progressing well.
Fingers crossed for the future.. and we are still yet to judge on build quality, I suppose you need to wait until you are in the house to really see that.
1 comment
Sherridon A.AHB Australia
Trudy,
Thank you for your review of our service thus far! We are happy to read that the process has been seemless for you. We look forward to handing over the keys to your AHB home!
The AHB team.
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- Verified customer
AHB Australia - Highly Recommended
The workmanship and build quality of the property was second to none from start to finish. My bank lender was very pleased with the work every time AHB Australia needs to obtain an approval for payment transaction.
Every section of the building process was communicated to me in a timely and efficient manner. Mark from AHB Australia was sending me photographs during the build as I reside in Sydney so I was not in a position to physically inspect the building process.
The customer service support of AHB Australia with the professional collabor...Read more
1 comment
Sherridon A.AHB Australia
Gene,
Thank you for taking the time to post your 5 star review of AHB. We take pride in our work and ensure we look after our clients. Even thou you live in Sydney, we are happy to ensure you are adv... Read more
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Abul HossenMelbourne
- Verified customer
Very important to make a right decision for biggest investment in life
John Pittas introduced me with AHB to build my house and best sales person I have ever met. John looked after me from the beginning to end and never got annoyed with my enormous amount of queries. Even my property had not been fully delivered yet, but so far I am satisfied with AHB Delivery, onsite work, commitment, quality, responsiveness, and experience. For each company there are areas of strength and others that needs improvements, while at AHB the basics as I see are all good enough to satisfy their pool of clients. The finished product is...Read more
to high standard and I would like to keep their rating as 5 for the great attitude and client maintenance they had shown so far. My home is not fully done, I am in the finishing period and I wish the remaining bits and pieces will be up to what I am used to with AHB so far and hopefully they will keep the rating of 5 on this one. I am looking forward to do more and more business with AHB, specially with sales person John Pittas. AHB - please do not let me down with the remaining bits of my property, as you never did with the earlier parts, and give me more confidence to know that my next investment is in safe hands. Huge thanks to John Pittas and Chris Oldfield (AHB) who made this journey successful. wishing you all the bestSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Tania E.asked
Hi AHB
We moved into our home in Wallan last September and have been waiting since to get our landscaping and fence done. The fence was finally done two weeks ago after needing to be fixed because of poor work in first place. We don’t have stairs to access our backyard or a clothesline, both of which we were told by Gary would be installed soon after we moved in. How much longer do we have to wait to get what we have fully paid for?
No answers
Anandasked
Hi AHB, My house has developed cracks and I have been in touch with you for the past few months. Response has been very very slow. Every interaction takes approximately four weeks to respond. I also get the response only when I send a communication that I will take matters officially. I am totally frustrated and loosing my patience. I was told that there was some issue with the drains and it has been fixed. But, the building has developed more cracks. I requested for the drain report to understand on where the problem was and what was fixed. I was promised that I will be forwarded a report from the plumber. I had been following up for the past 4 weeks with not much of progress. After tedious follow up I got a one line response that drain repairs were completed on that day (no mention of the report which I was after). This is highly disappointing. can anybody help?
2 answers
Sherridon A.AHB Australia
Hi Anand,
Sorry to read of the delay of response with our team, please ensure you are emailing us at [email protected]. Alternatively you can contact us via (03) 8390 1000 and request to speak with our maintenance department. I have advised your question to our maintenance department. To help speed the process up regarding your queries are you able to contact us and supply your build address details? We can then align your query to the correct person and your job? The team are on the lookout for your email.
The AHB Team
Hi AHB, I still did not get the report yet :(. i received an email that I will get the report soon on 30th June and hence did not escalate it to your advised email of [email protected]. now I have looped you in. can you please help?
Mareasked
Hi AHB
I have build my house with you guys like 2 years ago and I need a new bathroom door can you help me where I can get one from?
1 answer
Sherridon A.AHB Australia
Hi Mare,
Thank you for your question, to assist you further we would need more information. Are you able to email your full name, build address details
along with a photo of the door that requires replacing too [email protected]? This will help us identify the product that requires replacing.
Regards, The AHB Team
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Aamir Parkar
Update. I had to go all the way to the co-founder of AHB to get this addressed. He was willing to communicate at the very least. They still deducted 1830 AUD as costs which still feels like extortion ... Read more
and it is also in direct breach of one of the conditions of their contract. So I would still be taking this further with DBDRV (there is already an outstanding case) and with VCAT if required. The issue being DBDRV takes awfully long to come back to you. However, the pain of having 1830 dollars stuck is far less than the pain of having 5% of your deposit stuck. Thanks to Charles Agius (co-founder). Please stay away from Nick in their organisation and the lady who was bullying me over the phone (wish I could recollect her name). My recommendation is still a thumbs down for this builder.