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Reviews

3.7

69 reviews
5
(34)
4
(13)
3
(4)
2
(4)
1
(14)
  • Build Stage
    • Post-Construction (7)
    • Pre-Construction (1)
  • Customer Service
    4.0 (8)
  • Site Admin
    4.0 (8)
  • Timeliness
    3.8 (8)
  • Structural Integrity
    4.0 (7)
  • Plumbing & Waterproofing
    4.3 (7)
  • Electrical & Lighting
    4.6 (7)
  • Flooring
    4.4 (7)
  • Transparency
    3.5 (6)
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Aamir Parkar

Aamir ParkarGreater Melbourne (Outer), VIC

  • Verified customer

Worst and Insensitive

published

Worst experience. Have cancelled the contract with them due to delays. They continue to ignore/delay for 6 months.



Claim to have a good track record. Actions prove otherwise.

Need to train employees on phone etiquettes.

I don't know if I would get my money back. Avoid any direct/indirect association with them.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Aamir Parkar
Aamir Parkar
Afshan K.

Afshan K.Greater Melbourne (Inner), VIC

  • Verified customer

Great experience of first home by Ahb

published

We love our first home by Ahb. Sales manager Nish was quite informative and creative with floor designs. Site manager Jacson was very cooperative, had no issues at all. However, highly recommend to check the sales contract and building contract carefully. Because sales contract was very luring but construction/building contract was missing design and building aspects. Over all experience was quite nice.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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  • Verified customer

Great first home building experience with AHB, excellent work and services !!!

published

Being my first home and first time building, I decided to buy the land and house package with AHB with no house building experience before, and now I am very glad that I made the most right choice with AHB they did amazing work from land settlement to construction completion. I have had little to no problems and no worries during the entire building process. Any questions or concerns I had was answered almost instantly by Site Manager Gary and office lady, who are very responsible and helpful with any concerns I had. Especially, I appreciated a lot Site Manager Gary and Nick for the great services they offered during the whole process. The quality of the home is of high standard. I would definitely recommend AHB to future home buyers.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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Nicholas K.

Nicholas K.Greater Melbourne (Outer), VIC

  • Verified customer

Home Build

published

Our home was build within the estimated budget, with premium like quality material. It was completed from start to finish within 6 months. There were no major issues throughout the building process as Alex(Building Supervisor) kept me informed at all times.
I would definitely go through AHB(Alex) again in the near future when I decide to build our next home. Thank You Alex and AHB for building our Dream Home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2022
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Ganesh Ravat

Ganesh RavatGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very Nice Builder AHB

published

We are totally satisfied with work done by AHB builder and good work by building supervisor Jason Chen, will definitely recommend AHB builder to my family members and friends. Good update from building supervisor on regular intervals.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2022
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The reviewer stated that an incentive was offered for this review

Vins

VinsGreater Melbourne (Outer), VIC

  • Verified customer

The worst builder ever

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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  • Verified customer

Excited for my new house!

published

Good from the beginning.
Nish the sales consultant is very helpful, go though all of the options and upgrades. Do what he promised and ontime. He is excellent to deal with, make sure that we are happy with the house. All communication is through email and promptly.

Building period is very good, Alex the supervisor is very helpful, we have hired an independent building surveyor throughout the build, small problems here and there but expected, all are fixed in the next stage of build and certainly during handover.

All and all good experience and would recommend AHB.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2022
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FJP

FJPGreater Melbourne (Metropolitan), VIC

  • Verified customer

I was priced without any hidden costs or extras very happy with the contract

published

AHB built our house as we wanted & without any problems.
Quotation for the contract was accurate and complete walk in package.
Only thing they forgot was a bottle of champagne for us to open when the handover was done.
Site Supervisor Jack kept us up to date with progress on our house.
He also made sure everything is going to plan, very impressed with Jack.
AHB is very lucky to have Jack very nice guy to get along with.
Quality of the build we are happy as the price we paid was very very good compared to other housing companies that I had quotes from.
To AHB & all staff thank you & keep up with the great houses that yours build.
Regards Frank & Analyn

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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  • Verified customer

Quick & Smooth Building

published
Construction End DateAug 2018
1 comment
AHB Australia
Sherridon A.AHB Australia
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  • Verified customer

Great comminication, and attitude

published

It was great experience working with AHB and Adam in particular. he was always approachable and responsive to all the question. house was built on time and with great quality.
The construction process was easy to manage and i was always informed with the different stages along the way.
Thanks Ashu and Adam for your help in getting this house built.

Will definitely come to AHB for the next house.

Thanks,

Construction End DateAug 2018
1 comment
AHB Australia
Sherridon A.AHB Australia
  • Verified customer

Positive Attitude for Maintenance Staff

published

I would like to address my good review on [name removed] (Maintenance) who is worked on my defects on the last occasion (painting..etc) and this time for the Alfresco Roof, he is a very reliable, professional and responsible guy and he is good in providing the rectification works. I would strongly complement and recommend him on his attitude and work quality.

Construction End DateFeb 2018
1 comment
AHB Australia
Sherridon A.AHB Australia
  • Verified customer

Easy to work with, Great experience

published

Building my new house with AHB Australia is being a great choice and experience. Its good quality and finish the house quicker and nicer. we have great experience working along with supervisor Adam, always approachable great human being. overall all very satisfactory experience building with AHB Australia.

Building my new house with AHB Australia is being a great choice and experience

Construction End DateAug 2018
1 comment
AHB Australia
Sherridon A.AHB Australia
  • Verified customer

The best investment choice

published

Thanks to EM8 agency, I chose AHB to build my investment property at Point Cook. They offered more than full turn key package at reasonable price. It will save my time and money for getting my property ready for lease. Especially, Alina from AHB office help me a lot about the permit issue. Good company with great staffs. Highly recommend.

Construction End DateJun 2022
1 comment
AHB Australia
Sherridon A.AHB Australia
YYG

YYGAU

  • Verified customer

Very good maintenance and customer service

published

I had my home built by AHB 7 years ago. Recently I contacted them for maintenance because there are some places need to be fixed after these years. I wasn’t sure what would happen before I contacted them, but the response from the office and the manager was quick and way better than what I expected. And I really appreciate Craig who came to my place. He is reliable and professional, arrived on time at 7:30 am and already got everything prepared. He worked carefully, checked every item, fixed all the problems, and left the site tidy and clean. AHB did a really good job to turn the customer happy again. I hope they can keep up the good work in the future.

Construction End DateDec 2012
1 comment
AHB Australia
Sherridon A.AHB Australia
KJW

KJWMelbourne

  • Verified customer

Great first build experience!

published

Being our first family home and first time building, I initially wanted to build with a larger company. However with much research and comparison I decided to go with AHB and I am very glad that I did. Compared to other stories from friends and families that have built their homes, I have had little to no problems. Any question or concerns I had was answered almost instantly by the amazing Supervisor regardless of what day or time I would message or call. The quality of the home is of high standard. I would definitely build again with AHB.

Construction End DateMay 2018
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Moni

MoniMelbourne

  • 2 reviews
  • Verified customer

On our third build with AHB

published

We've been fortunate enough to be on our third build with AHB, and very fortunate to have Wealth For Life manage these builds. Once each project commenced, the build was completed seamlessly and efficiently without compromising on quality. Over the three projects, we only encountered one issue - where a temporary fence that had fallen, caused some minor damage to a neighbouring property. AHB were very vigilant and professional in rectifying this matter.

Construction End DateMar 2014
1 comment
AHB Australia
Sherridon A.AHB Australia
Kerry Stewart

Kerry StewartMaryborough

  • Verified customer

Great first investment property

published

I was hesitant about using builders I had never heard of or unable to find much about by searching, nevertheless I went ahead with the build because I was contracted through Wealth for Life Institute. I saw the house part way through the build and when it was completed and after the independent building inspection. There were only minor faults after the inspection which pleased my greatly.
During the build the company contacted my regarding the flooring options to make a common sense decision. I was very pleased that the project manager was able to recognise and use common sense rather than just follow the plan regardless of its practicality.
Since it was occupied there have been no problems with the house.

Construction End DateSep 2014
2 comments
AHB Australia
Sherridon A.AHB Australia
AHB Australia
Sherridon A.AHB Australia
Trudy

TrudyMelbourne

  • Verified customer

So Good So Far

published

We were recommended AHB by Wealth For Life and the processes of getting council approval and AHB starting the build has been seemless. We are now at lockup and things appear to be progressing well.
Fingers crossed for the future.. and we are still yet to judge on build quality, I suppose you need to wait until you are in the house to really see that.

Construction End DateAug 2018
1 comment
AHB Australia
Sherridon A.AHB Australia

Trudy,
Thank you for your review of our service thus far! We are happy to read that the process has been seemless for you. We look forward to handing over the keys to your AHB home!
The AHB team.

  • Verified customer

AHB Australia - Highly Recommended

published
Construction End DateOct 2013
1 comment
AHB Australia
Sherridon A.AHB Australia
Abul Hossen

Abul HossenMelbourne

  • Verified customer

Very important to make a right decision for biggest investment in life

published
Construction End DateJun 2018
Page 1 of 4

Questions & Answers

Tania E.

Tania E.asked

Hi AHB
We moved into our home in Wallan last September and have been waiting since to get our landscaping and fence done. The fence was finally done two weeks ago after needing to be fixed because of poor work in first place. We don’t have stairs to access our backyard or a clothesline, both of which we were told by Gary would be installed soon after we moved in. How much longer do we have to wait to get what we have fully paid for?

No answers
Anand

Anandasked

Hi AHB, My house has developed cracks and I have been in touch with you for the past few months. Response has been very very slow. Every interaction takes approximately four weeks to respond. I also get the response only when I send a communication that I will take matters officially. I am totally frustrated and loosing my patience. I was told that there was some issue with the drains and it has been fixed. But, the building has developed more cracks. I requested for the drain report to understand on where the problem was and what was fixed. I was promised that I will be forwarded a report from the plumber. I had been following up for the past 4 weeks with not much of progress. After tedious follow up I got a one line response that drain repairs were completed on that day (no mention of the report which I was after). This is highly disappointing. can anybody help?

2 answers
AHB Australia
Sherridon A.AHB Australia

Hi Anand,
Sorry to read of the delay of response with our team, please ensure you are emailing us at [email protected]. Alternatively you can contact us via (03) 8390 1000 and request to speak with our maintenance department. I have advised your question to our maintenance department. To help speed the process up regarding your queries are you able to contact us and supply your build address details? We can then align your query to the correct person and your job? The team are on the lookout for your email.
The AHB Team

Anand
Anand

Hi AHB, I still did not get the report yet :(. i received an email that I will get the report soon on 30th June and hence did not escalate it to your advised email of [email protected]. now I have looped you in. can you please help?

Mare

Mareasked

Hi AHB
I have build my house with you guys like 2 years ago and I need a new bathroom door can you help me where I can get one from?

1 answer
AHB Australia
Sherridon A.AHB Australia

Hi Mare,
Thank you for your question, to assist you further we would need more information. Are you able to email your full name, build address details
along with a photo of the door that requires replacing too [email protected]? This will help us identify the product that requires replacing.
Regards, The AHB Team

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