flights were cancelled due to coronavirus and this was the reason i took out the insurance just in case the flights were cancelled and they stated "at the time of taking out this Policy you were aware of or could be expected to be aware of, which could bring about your making a claim under this Policy.
so i lost $400. Don't waste your money on this insurance!!!!!

Jetstar offered a voucher which I cannot use and I had taken out this insurance. My flights were just over $900 and this is the response:

Please note that a policy excess of AUD$100 per event per insured person applies to each and every claim made under this Section. The possible reimbursement amount is AUD570.30 after subjected to a policy excess of AUD400.00
I fail to see the value in the insurance.

My trip to New Zealand to visit a dying friend, flights were cancelled and after many calls not answered they refused to consider refund as it was not cancelled in time. However they said when contacted you had to go through travel company first to see what there decision would be. No-one at travel company responded so time passed the due time. Tough Luck! Both companies are American Wotif and AIG DO NOT BOOK THROUGH EITHER ONE! they do not care and it has been a nightmare. Lies and misinformation from both companies.
AGAIN NEVER BOOK THROUGH EITHER companies they are not operating under Australian Laws.
They are refusing any type of refund.b

They denied my claim because coronavirus was reported and I bought the plane tickets after. AIG stated in the policy that “Any incident of which You were aware at the time You purchased this insurance that could reasonably be expected to lead to a Claim.”

I didn’t reasonably expect that my flights will be cancelled but I bought the policy just in case it will be cancelled. The point of buying insurance is that you want to be covered for when your flight is cancelled by reasons beyond my control.

It is so difficult to try and get a hold of them, I have called numerous of times and each time waited for over 45 minutes to talk to no one! I have tried 20 times to submit an online claim on different devices, tablet, laptop and desktop computer and it just won't process!

Took out travel insurance for my dad that ended up having a stroke and they said they would not cover this.They are useless and do anything not to paye out be warned

I had a valid claim where my flight got cancelled due to bad weather and I had to purchase a new ticket to fly back home. The original airline only refunded part of the money whereas the new ticket cost me significant $$. AIG response was provided with some fineprint saying it was rejected.

Absolute waste of money. Was told over the phone after I started to explain their own PDS to them only for them to just try to pull out another attempt to deny my claim.

I was flying for a conference that i paid 3100 $ in advance plus hotel bookings. The night i was to fly Jetstar cancelled its flight. They offered me next flight that was next day . If accepted i would have missed more than half of my conference.

Had to choose different flight in morning & stay overnight in Adelaide.

They refused to accept my claim as the fault is Jetstars? However Jetstar is the one offering us these scammers. I wish someone report them, they are praying on people.

I contracted AIG travel insurance. I was expecting a great customer service, as it was the easiest to get trough the website Expedia. I needed to change my flights dates because my job interview date changed. First they can do any ATM, fill a form, sent The receives etc at all.. My big surprise it was DENIED!! What?? How it can be possible? So my advice choose another one !!! This one is the worst from the worst!! If you contract a service you’re expecting a good service delivery. Such a SHAME on you AIG !

Very disappointed with their policy and service. Fine print buried in the terms and conditions will render most claims invalid. You may as well just flush your money down the toilet.

I had home insurance with them that i got through a broker. Broker left the business and call AIG to cancel my policy. They said that don't directly deal with the customer regarding policy changes and cant help me cancelling my policy.
Another way to RIP people off. I now have to cancel my credit card to stop them charging me.

Never use AIG for anything. F***ing thieves.

Policy came in $400 more than last years, with totally no changes to the policy,after looking at other people's reviews, can clearly see we aren't the one's being taken, would give less than 1star if I could!

Would not recommend this company to anyone, they have been taking money from me for 22 years and the home address they have was completely wrong, not willing to listen or help. I gave them one star but really it should of been no stars, my advice would be to give them a very wide birth.

After booking Emirate flight seats I was offered AIG insurance for $272. After selecting purchase I was taken straight to payment, no questions asked. Deceptive & misleading as they do not ask any questions, especially medical questions where previous conditions are not covered. The more reputable insurers disclose this upfront & ask questions & adjust price accordingly. Not AIG, who simply take the money without any disclosure before paying.

What a pack of liars and thieves i strongly recommend people to not use their service they are basically scammers.

Telling from experience, working for insurance company, 99% of times insurance companies don't cover any claims or make any settlement. They just rip you off and cheat you with exclusion. Wherever possible avoid having insurance. It is just waste of money. They are making 100s million profit from claim fee every year and keep doing without adding any value. Need market disruptor in insurance to teach these scam company.