Alinta Energy (page 2 of 10)

These guys have no idea what they are doing. They say they’ll revise your bill because they are charging for months they were not your provider. You notify them of their mistake, they say no problem, and then they appear to add the amount on again and remove it once? No way of tracking usage. The automated systems don’t work properly. It’s enough now, we’re out!

Check your Alinta bills carefully. Our latest bill confirms when the meter was apparently read on the usual quarterly date, but the bill does not seem right. We check the meters and the “meter reading” is clearly a wild guess. The staff member on the phone asks us for a self-read (although we thought we were paying for a quarterly reading) but she is unable to give us a revised bill amount. We make a quick calculation which now has us dreading a bill more than 4 times what they have “estimated“. This is a sudden change of service from acce...

Background
I have setup a smoothpay monthly option to pay $x.
Alinta send me an email stating they recommend increasing the payment by ~28% per month and include account details and the schedule. 28%!! Wow. They say simply don't reply if that cool and it will go into affect or email us if you have questions. So I do ask via email.

I ask a fair and reasonable question
Naturally I am curious as to the reason - is it to do with a forecast usage increase or a price change. Seems fair and reasonable. If the former I'll trim by excess, but if the la...

Did not bill me for 10 months, and due to not connecting my solar meter to grid I have a huge bill (despite making and using most of my own energy) INCLUDING A LATE PAYMENT FEE! Calls and emails are not getting replied and no resolution in sight. Will likely be leaving as soon as this is resolved- very unimpressed

I changed retailers to Alinta in April. I received an email saying I would receive one more bill from my existing retailer and then be transferred to Alinta. In the meantime they said they would keep me updated via email on the transfer process. I heard nothing for three months. I received the bill from my retailer, but then another huge bill from that retailer which I was intending to avoid by moving to Alinta. After a long wait on the phone, the assistant said I would be joined up in five more days meaning I would pay the high price of the ot...

After 6 months of attempted rip offs - overcharging 4x what Energy Aust did on my gas bill, and asking for other payment not due, I will be leaving. I feel terrible about recommending these shysters to others based on price.
Alinta have been reported to the ombudsman but no response from Alinta.
THEY ARE NOT CHEAPER WHEN THEY SCAM CUSTOMERS - GO ELSEWHERE.

Alinta has not disconnected my account from my previous address. I have contacted them before moving out on the 01/06/2022 in order to disconnect the account and transfer it to the new address. The old account should have been disconnected on the 09/06/2022 according to our agreement on the phone. I have called many times after that to make sure it was all organised by them. I was always told that I would receive the last bill on my mail of my new address.

Today, on 12/07/2022 at 12.30pm ref. number call 65070158 with a person called [Name Re...

Customer service is disappointing, if you want to speak to someone to sign up your call is answered in seconds but if you have a problem expect to wait on hold for 30+ minutes for active customers, this company cares more about new sales then current customers!
Staff members don't do what they said they would which results in multiple calls to fix the problems that should of been done in the first call, not the next 4 calls.
They ask for multiple documentation to prove you wanted the power turned off at this date but having a new power policy s...

Woeful in EVERY possible way.
Recently joined Alinta Energy.
MyAccount does not work.
No mobile app.
Wrote to Alinta Energy 3 x times without any response.
Rang Alinta Energy 2 x times and was given 2 different (and total opposite) answers.
I had no grey hair until I switched to Alinta Energy. NEVER EVER AGAIN !!!!!
Don't waste your time with this useless company.
Seriously, not worth the heartache.
Let your feet or fingers do the talking and switch to another provider.
STOP TREATING YOUR CLIENTS THIS WAS !

I have no idea why I haven't left this company yet, I thinkI have just been lazy I imagine this is the only reason Alinta Energy have long term customers, because it's not thanks to their amazing service. Times are tough at the best of times, but seriously, of all times, when we're all going through tough times, for them to refuse to honor their discounted rate because 'the system has changed', I will be spending the rest of the day seeking a new provider. Do not trust this company. They have the most useless staff (hi, [Name Removed]), and eac...

Alinta customer service failed to connect my gas when I signed up in April to then find out in May that it was still not connected. My family have been without hot water, heating and unable to cook during a freezing cold winter thanks to Alinta service agents on 2 occasions not doing their job!!!

My partner and our 2 young kids have had to suffer whilst I’m on the other side of the country trying to work!

They offered $50 for compensation and that in itself is just disgusting! They finally offered $200 but that is just a small price my family and I have had to pay to stay in a hotel so they could have heating and be warm and safe!

Not good enough from Alinta and NEVER again will I be choosing them for any service.

Recently swapped over to Alinta. At the time of joining I asked to join the HomeDeal Time of Use Plan and was told this could be organised once my account was transferred. Surprise, surprise, I had been put on the more expensive HomeDeal Interval Time of Use plan. Rang to ask to swap to the plan I wanted which required specialist intervention and then was told it would take 20 business days to swap plans!! Really, 20 days to swap plans to the plan I originally wanted. I find it very hard to believe it takes 20 business days to swap. Going to make a complaint but thought I might as well make it public...

Have signed up two separate premises, but now told I need two separate email addresses, one for each account. That's nuts, i.e. that I can't use the same email address for each account. What if I signed up 10 separate premises that I own, I need 10 separate emails ????

Alinta provided me in writing an offer for my Electricity Account after I decided to move from my old electricity provider. In that letter of offer they agreed to bill me every 3 months which I prefer rather than monthly.
However they are now billing me every month (I just received the first billing) and I have been trying to get Alinta to honour the agreement but with no luck.
The customer service has been absolutely atrocious and they are ignoring to fix the problem.
Due to high demand of calls Alinta suggest I email them (in addition to this...

Below is the summary of events with our interaction with Alinta Energy. For us it has been almost 10 months of frustration and disappointment despite all assurance given by Alinta along the way.

Bottom line is we have now ceased our dealings with Alinta and transferred our account to another Energy Provider.
..........................................................................................................

We transferred from Energy Australia (E.A.) to Alinta last September. It took almost a month to sort the first bill, apparently d...

We needed to be connected to electricity urgently. We contacted Alinta on 24th June 2022 when a previous energy company failed to connect us after three days of banter with them. I asked Alinta - Can you connect me today? If yes, I'll sign up with you. They said Yes. Called them after 4 hours and asked why was the electricity wasn't connected. Her response? "Your electricity is connected but will be connected on the 27th of June." What? I asked her clarify again. She put me on hold for nearly 20 minutes then when asked "Is my electricity connec...

Alinta makes a lot of mistakes and communicates poorly. They scamper so desperately for customers that they will do what they want rather than what you ask them to do.

I've been with Alinta for over a year now and have been happy with the service up until a few months ago.

I was forced onto a Demand charge plan (they blamed Energex for this) and was advised of this 3 days after the change was made. With a demand charge plan you need to be very careful with your usage between the hours of 4pm and 9pm, 7 days a week as it adds another charge to your bill.

What I really want to receive are my bills for April, May and in a weeks time June so I can see what impact this demand plan change has made to my bills. I ...

3 years with Alinta and all great until March 2022 when there was a huge 206kWh usage increase on my bill. Asked Alinta for help but that wasn't forthcoming. Went to the Ombudsman in mid April and because of Alinta's refusal to supply them with data usage/billing details the Ombudsman is just about to start their 3rd level of investigations (17June2022). Apparently Alinta does have problems with their billing (think they're going to blame the 3rd party contractor who remotely collects the usage data) but they have made this whole process a nigh...

I had the Alinta homedeal electricity package set up today. It was a Super easy set up.
Melanie has saved me heaps!

So far my power has been reliable but let’s see how we go in the next year!

I just had a very pleasant experience today Wednesday 15 June 2022 changing my electricity provider to Alinta Energy, which is very surprising after reading all the negative reviews here, I called on the phone and it was answered in a reasonable 10 - 15 minutes by a friendly and professional lady called 'Jordan' who handled my application to transfer from Energy Australia to Alinta Energy, she made the whole process easy and with her pleasant manner it was quite refreshing and endearing, and also wonderful not having to deal with an overseas ca...

I spoke with Danika today to switch to Alinta. She was helpful, friendly and informative.
I felt able to ask stupid questions and confirm things comfortably with her, her patience was appreciated.

No power installed. Just tried to sign up. What a night mare. On hold for ages, just to say they can't set up my business because we were a trust, etc...... absolute waste of time!

Great Customer service to get my New Plan up and going..A big Thank You!
I’d very much recommend the New Rates that are offered on both Gas and Electricity
Fantastic Work on it

I sent them an email four days ago to disconnect my power and received an auto response. After hearing nothing further, I was forced to call them yesterday from work (an orthopaedic surgeon). I was put on hold multiple times; when he came back to me the first time, he told me that they hadn't received anything from me. I HATE being called a liar. He kept telling me that the power wouldn't be disconnected for another six days, even though this was their mistake. New people are moving into the property this weekend, so I will be paying for t...