Alinta Energy (page 4 of 10)

I have rented for 7 years and my highest bill was $750 for 2 people. This year I received a bill of $1700+ for my electricity. I've seen other reviews where people have experienced the same with them. According do Alinta's own estimates, this is higher than a 5 person household's average. I called Alinta and they blamed my appliances. All my home appliances are brand new or under 2 years of age, the home is also built brand new, I'm the first tenant. I will NEVER EVER go with them again. Minus 5 Stars.

Alinta several times have sent emails claiming the details I have given them do not match centrelinks details, Friday I recieved the same email again saying my concession has been cancelled each time this happens I have to phone them and spend time trying to convince them that nothing has changed and details are correct I am, each time made to feel like an idiot, and the person on the phone acts like they don't understand anything I say,
life is hard enough without having to deal with this rubbish
I am going to be looking for a new provider as that is easier then dealing with this company

Been with alinta for many years now always been very helpful when needed to contact and quick response and solve issues great service and great discounts you have many companies say cheaper but when read small print they not brilliant company alinta and do recommend

3 weeks into my gas account with Alinta recieved a letter saying my account had been cancelled. Immediately contacted them to say I didn't cancel my account and they promised they would reconnect me within a couple of days and it would not affect my billing. Fast forward 4 or 5 days and I had heard nothing and then recieved a bill titled 'your final bill'. I Immediately contacted Alinta again and they said 'oh yes we can see a note from your last call' blah blah blah put me on hold for 30 minutes and then basically said 'someone else has reconn...

Despite receiving 2 previous quarterly bills saying our electricity bill was in credit, and checking with them direct to confirm this was correct, the last bill we received was for 'Discounted' amount of $38,444. No we are not running a manufacturing plant, just a 3 person household which typically would average a bill of about $1,000 to $1,500 per quarter. Upon first broaching the overcharge with Alinta, we were advised the meter would need to be re-read, only to then receive a 'Reminder Notice' 3 weeks later for amount of $45,198. We rang ...

Straight up dodgy, they had my account details, as I previously transferred my Electricity account over to them (before getting a better counter offer from my current provider & switching back), since then they attempted to take over my account through contacting me (for which I declined), however, last week I received a "Welcome Letter" by mail, simply notifying me that our Electricity account is now with Alinta! they simply took over my account, without asking for my authorization, or contacting me prior to that with an offer, which is illega...

After swapping to Alinta I discovered that although we have a smart meter installed at our property they dont provide any daily access to consumption like our old energy provider. We have now been with them for over 3 months and I am chasing them for a bill! Yes, I can't get an invoice sent for my account! My account doesn't even show a date for the meter read, and yet again its a smart meter that can be read remotely. Im already considering swapping back to my old provider. They have said they are unable to give a time frame when an invoice will be sent.

I was approached by an Alinta Energy representative outside Coles, I signed up for both electricity and gas, the transfer to them was smooth, uncomplicated and straight-forward. We are now making significant savings against what we were previously paying.

scammers that send bills some nearly 8 months after i dissconnected service. (See need 30 words to post blah, blah blah as greta would say these guys must be a chinese company)

An Alinta accountholder was unexpectedly taken to hospital and on the day of her major surgery her family received an imminent disconnection notice. Her family called to try and arrange a payment plan but was cut off and told you have to have a power of attorney to discuss the account and was told to see a lawyer to get a POA. Not once did the Alinta accountholder’s family ask for personal information; they simply wanted to advise of the payments they would be making on behalf of the accountholder to avoid the electricity being disconnected during this difficult time. No empathy or sensitivity during a terrible time for this family but also during COVID… Alinta showed they simply do not care

After 7 months of debt collectors coming after us for money we didn't owe.. Alinta refused to respond to the dispute for months before closing the case. We already had moved back to momentum. They had breached security as well. i called to ask what was going on and they said they owe us money. Guy said the check would be here in 10 working days.. a month later and still nothing. This company is corrupt and poison. We lost so much money due to lies at sign up and continued lies and legal action. this company is NOT Australian, it is Chinese and they do whatever they want. Buyer beware.

My Mum called up Alinta to inform them she is a pension and wants the discount to be applied to the electricity account but the primary name holder on the account is my in my dad's name and he doesn't have age pension yet so he cannot get the discount. Operator told my mum that we can still get the discount if she added her name to the account so thats what she did and we got the discount on the bill for the following month (bill amount was $370). Then 3 months down the track we received the next bill it increased to $490 so we called and ask w...

Customer service skills and knowledge are sadly lacking. Frustrating to continually speak with representatives that have difficulty understanding what you’re saying. It’s like they’re reading off a script. It took going through the EWOQ to be taken seriously. Moved on to RED ENERGY who are Australian owned, have Melbourne based representatives AND offer awesome rates.

I believe
it was Derek who assisted me. We spoke for well over 40 minutes. He knew his stuff. It was helpful. I signed on with Alinta as a result. This morning I read some less than encouraging reviews of Alinta energy, I am waiting to hear from them.

Today I decided that I need to consider changing to another provider, I would like to thank the lady who took my call today and made me feel worthless then hung up or lost connection and not bother to call me back- thank you for showing us our electricity which you provide to us at a premium is best spent somewhere else with so many companies wanting customers who pay their accounts upfront Alinta wont miss our account at all.

My bill in March was $97. My bill in June was $169. My bill in September was $2050. There is only me living in the apartment. By Alinta's own estimates that is power for 10 people.

The increase alone is equivalent to an energy bill for 2 years. This is robbery. And reading other comments in this forum, I am not the only one.

I have made an official report to the Energy and Water Ombudsman, and I encourage all people on this forum with issues with their bill Alinta to do the same. For issues regarding installation, contact the Department of Fair Trade.

The best customer service I have ever received from a retailer and I have tried a lot of them. I applaud Alinta and their efforts to get our family through the hard times.
Electricity and gas was carried over from my last residence with no hassle whatsoever. Also not like my previous experiences with other retailers being left without power for up to 4 days. My bills are the lowest they have ever been thanks to your advice and competitive prices.

Well ive received my quarterly bills to date and there all paid up. I get my next bill to find they bill me for 181 days instead of 90 days claiming they haven’t billed me for the last two quarters yet i have the last bill in front of me and the payment receipt for $700 (estimated because they couldn’t safely read the meter when its road side nothing obstructing no animals and the last bill payments are even printed on this bill and on my online account and your saying you haven’t billed me..,!the so called “we haven’t billed you since before t...

After providing an actual meter read same day, we still received an estimated read bill for $667.00 (2 adults and baby). I’ve had to chase them up 5x back and north for nearly 2 months for them to correct the bill, but I am still “waiting for the billing department to contact me”. Who has time to continually email and call customer service to get a billing issue resolved? I am so disappointed in their communication, service and astronomical pricing.

Really clunky and old fashioned company to deal with - am currently looking for alternatives even though we've only been with them for a couple of months. Rates are ok, not great though

issue 1 - they don't have an app to monitor electricity usage or solar feed-in. something that I find is really important if you're living on a budget
issue 2 - bills only come quarterly, rather then monthly. So you get a massive bill you struggle to pay, rather than a much more manageable one monthly

doesn’t know how to deal with complaints or sensitive issues, they sent out demand notices for bills over a year old even though there was an original payment plan in place and they never informed me they stopped it due to covid as a consumer I believed it was still being taken out as I didn’t hear from them that they hadn’t received the automated payments! I’ve called so many times to try and resolve. WOULD NOT RECOMMEND

Set up direct debit. They randomly stopped it. Didn't receive any Bill notifications, or overdue notifications. Haven't my changed details. Only received disconnection threat. No issues with my other services.

I was so shocked with our electricity bill which is $799.27 despite having brand new solar panels connected just a few month ago. i couldn’t believe it. it seems like our solar didn’t work for the whole winter period as we only get a rebate of $40. This is very disappointing. We will definitely change our provider from now on.. Terrible service…

I used to receive my solar credit refunds through my only given bank account after my requests until one refund near $300 was missing . Realized after a while and rang them for an explanation. Instead, I was told to talk to the bank. That’s not my responsibility ! I just need to receive my refund ! How bad is this kind of energy company?

I was a loyal customer of Alinta Energy for a few years. In Apr.2021 another provider offered me a competitive offer and I was about to switch, but Alinta made me a counter offer with Fair Go 46 and $50 credit to my account if I stay. I accepted the offer and stayed. Since then Alinta sent me 2 bills which contained neither Fair Go 46 discount nor $50 credit. I called them after the first bill and followed up with the email. They formally responded that the discounts will be applied on the next bill. However the second bill still didn't have an...