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28 questions from our users
Sandhuasked
I am pregnant (38weeks). I came from India one and half month ago. I want to know whether my delivery charges would cover in my insurance or not. I have an essential dual family cover. I had already submit the hospital guarantee form to allianz but i have not get any response till date. Please let me know. Also i have an iron infusion today. Can i claim for this??
1 answer
Allianz PartnersAllianz Global Assistance
Hi, it's best to call 13 67 42 to find out more information as our contact centre would have this information at their fingertips. Regards, Anthony.
Catherineasked
Hi! I am starting school at QUT next year and I wonder if you do have assistance center within QUT Kelvin Grove campus for easy access if anything? Thanks!
Regards,
Catherine
1 answer
Allianz PartnersAllianz Global Assistance
Hi Catherine, no we don't have an on campus representative there - you can view where they are here - https://allianzassistancehealth.com.au/en/student-visa-oshc/on-campus-support/ Regards, Anthony.
Guillaume Gasked
Hi Allianz team,
Why is the price for a Dual family cover so expensive compared with 2 single OSHC? My partner and I are paying an extra $3000 for 19 months comparing with 2 singles...
Thanks
1 answer
Allianz PartnersAllianz Global Assistance
Hi Guillaume,
Thanks for your question. At Allianz Global Assistance, as with all insurers, we continually strive to balance competitive pricing with the risk, claims frequency and claims cost associated with each customer segment. I’m sorry to hear you found our pricing to be higher than expected on this occasion.
If you have any more questions or you’d like to discuss this in more detail, please call our customer service team on 13 67 42.
Kind regards,
Tegan
sohagasked
Hello, i am Shahidulla, international student, my policy is dual family, my wife visa is under processing. my wife 7 months pregnant and expected delivery date 11th September. My question is if she will come 10-15th July, will she get instant medical facilities including child birth?
1 answer
Allianz PartnersAllianz Global Assistance
H Shaidulla, thanks for the email. You would have to contact our call centre regarding this. Please see for more information. Regards, Anthony.
Mamaasked
Hi, i recently gave birth here in australia and my COE didnt come until 59th day after birth. I rang up allianz so as to sort out my babys health issurrance. And i asked the lady if i could call her back the next day. I did and paid the next day. And i was issued a certificate of issurrance. I got the shcok of my life when i was sent an email 3weeks later to say there was a mix up and i wasnt properly charged and i would have to pay extra and that my babys issurance cant be back dated because she was over sixty days. Now i am so confused. Any help?
4 answers
Allianz PartnersAllianz Global Assistance
Hi, can you please email me your full name, policy number and details (eg. baby's date of birth) to [email protected] and I'll have this investigated. Regards, Anthony.
This is unfair to the poor mother and baby.
Anthony, kindly use your office to settle the situation and make our country a good one. I hate where foreign nationals have bad impression about our society.
this i not a big issue. its just misunderstanding regarding the dates. simply you can contact allianz global assistance overseas student health cover officials, believe that they are so helping and nice they will surely sort out this.
Phoebeasked
To who it may concern
Because of terrible experience that I have with Allianz Oshc so many years just so tried with them, so I transferred my insurance to Bupa after 5 years with Allianz,so disappointed every time I contacted them regarding my enquirers the phone team was just terrible,they never do the right thing you ask,always asking you to explain you situations again and again,do they even have records why customers calling them?can they really do something ?
2 answers
Allianz PartnersAllianz Global Assistance
Hello, thanks for your comment. We are currently reviewing our processes to address this, and I'll pass this on to our team. Do you have any outstanding issues that you need resolved? Regards, Anthony.
Helpful info
LN33asked
How can I change this dodgy Allianz insurance to another insurance without affecting my visa?? I paid for 4 years upfront!!! never received my money for the eligible claim back.
1 answer
Allianz PartnersAllianz Global Assistance
Hi, I've just sent a message to your comment - please send through some details and I'll have this escalated. Regards, Anthony
Hussainasked
Because of terrible experience that I have with Allianz Oshc, I'm thinking to transfer my health insurance to Medibank.
How I can change it to another health insurance?
6 answers
Allianz PartnersAllianz Global Assistance
Hi Hussain, thanks for the question. Can you please send through to me your full name, contact details and policy number to [email protected] and I'll escalate this to have one of the team discuss this with you. Regards, Anthony.
It is possible, and highly encouraged, to change your Overseas Health Cover from Allianz to a normal insurance provider such as Medibank, AHM, Bupa and NIB. These are all the companies you can change to that I know of. I will not make any recommendations here, however, it will always be an improvement to your existing Allianz cover.
Please, Hussain, keep us updated and let us know how it goes. I sympathise with you and fully understand why you want to change insurance. It does not take long to realise how slow and inefficient this insurance is.
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