Allianz Global Assistance Questions & Answers

Hi, my policy covers my stay in Australia till the 28th of October, 2020. My course is completed and I am applying for a post study visa. I need to get insurance for four more years as the new visa condition requires. Can I know if the start date of my new insurance should be from the 28th of October? Will the remaining of my OSHC be in effect even when I am not a student anymore?

We have extended their policy until the 06 06 2020. Why did I receive this feedback?

My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?

My visa as not approved, and I as unable to come to Australia .
I have been informed that my visa, may be approved in November 2020, after the COVID-19 crises
Will I be able to transfer my travel insurance period coverage, to November 2020?

Hi can i renew my oshc until december this year?

hello, My student visa is going to expire next month, the length of the oshc policy is 18 days longer, I consider to stay with Allianz for OVHC and 485 visa, how it will be work do I have to apply for refund or these remaining money will be transferred to new policy? Thank you Anna

Hi just wondering, I have got Budget Cover visitor. If I have a dental emergency am I covered?

Hi just wondering, if i dont have have any pre existing condition and while my stay in australia i go heart attack, is i will be cover or not.thanks

Hi, I`ve just submitted all the information required (credit card details, etc) to adquire a medical insurance with you guys but I haven`t received confirmation of any kind (the website still says that "payment is being processed" ...I`ve been waiting almost 2 hours now). Can you please help me? Thanks

Are most hospitals in Australia public or private? My daughter will be attending UTS.

Hi,
I am unplanned pregnant and i have single standard cover insurance. My waiting period of 12 months has also passed away. please suggest do i need to upgrade it to dual insurance, as my spouse has different insurance policy.
Please let me know if this covers all my cost of the pregnant related.
Thanks in advance.

Waiting too long for call center . No response on emails . No membership cards sent home. Not recommended .
Please fix your customer service department

about lung cancer treatment with keytruda.

lung cancer treatment with keytruda

I have been with Allianz more than 10 years. Since last 2-3 they have been providing terrible services. Specially, when I launched claim they were keep asking back dates documents which I dont suppose to provide them. I claimed my medical expenses which was on 2018 but they need my visa in between 2013-2016. Today I replied back email and mentioned clearly if you keep doing to avoid not accepting claim. I have to informed ombudsman resolves disputes. Please be aware they are
1) Hard get claim
2) Unprofessional employees because they are handling from overseas.
3) Prepare to waste time to get the claim.
4) Cannot claim personally. We need to claim through app online which is terrible.
5) There is no dedicate department to claim because everything is online.
6) You have waste time to inform everyone on public domain as well as fight back along with ombudsman.
7)When you will launch claim in person make sure atleast you should have 2-3 hours because I was 3 in queue and got my turn after 1 hour.
note :- This is all the problem I am facing so far. I am sure there are soo many people facing problem because this week when I went there office for launching claim i had been informed that I can only claim through app.

I have been with Allianz more than 10 years. Since last 2-3 they have been providing terrible services. Specially, when I launched claim they were keep asking back dates documents which I dont suppose to provide them. I claimed my medical expenses which was on 2018 but they need my visa in between 2013-2016. Today I replied back email and mentioned clearly if you keep doing to avoid not accepting claim. I have to informed ombudsman resolves disputes. Please be aware they are
1) Hard get claim
2) Unprofessional employees because they are handling from overseas.
3) Prepare to waste time to get the claim.
4) Cannot claim personally. We need to claim through app online which is terrible.
5) There is no dedicate department to claim because everything is online.
6) You have waste time to inform everyone on public domain as well as fight back along with ombudsman.
7)When you will launch claim in person make sure atleast you should have 2-3 hours because I was 3 in queue and got my turn after 1 hour.
note :- This is all the problem I am facing so far. I am sure there are soo many people facing problem because this week when I went there office for launching claim i had been informed that I can only claim through app.

Me and partner had single oshc policy for last 14 months with same provider We are planning to change as couple how can I change it what condition it will occur in pregnancy
Waiting for replay

I haven’t received my overseas visitor healthcare card yet? Could you please send it ASAP.

Can my visa medical examination fees be paid by Alliance?

Hi, we tried to renew OSH online which expires in Oct 2022. But could not proceed to make payment (unable to click Continue button). Like to extend for another 3 months. Please advise. Thank you.