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Reviewer Photos & Videos
EdwardLogan City
- 17 reviews
- 1 like
Amaysim, a Really Poor Service
Scratchy line to call multiple numbers in Melb and Geelong from Brisbane
Impossible, for the other party,
to hear my conversation. Drop outs completely of phone and data
I would not recommend
Anaysim at all. Waste of my money, and time!
There are better carriers/Telcos and don't be Conned, by some of the other Reviews.
AVOID this Telco!
3 comments
READ, the 1 Star Review, it's all there.
No further comment.
AmaysimAmaysim
Thanks Edward, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks again.
Similar opinion? Write a review on ieatwords.com.au!
OliGreater Melbourne (Outer), VIC
- 5 reviews
- Verified customer
Generally Good With Bad Signal Sometime
Have been using Amaysim for quite a while now. Network coverage is generally good but didn't work too well for remote areas especially when we went for hiking / camping. Good value though.
1 comment
AmaysimAmaysim
Hi Oli, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. I really appreciate you taking the t... Read more
ime to share your feedback and being so open with us. If there is anything that we can help in the future, don't hesitate to contact us back through the following contact info:
Similar opinion? Write a review on ieatwords.com.au!
User1Sydney, NSW
- 4 reviews
Very fast Internet, Good value for money for users who use data a lot
Good network coverage
Internet was faster than Telstra's 4G+ network. I was using Telstra for many years until I came across Amaysim. There was an offer for 40GB for 30$ which was way better than Telstra that offered only 10GB for 30$ (the download speed for Telstra 4G+ is fast but it did not beat Amaysim). However, Telstra offer's free calls to more International destinations than Amaysim which could be an issue if you call countries like Vietnam.
Signing up to Amaysim was easy. They offered me a free postage of simcard which arrived very qu...Read more
ickly. I have heard that Amaysim has very good customer service but I have not yet had any issues so haven't contacted their customer support yet. Telstra's customer support is average (I've had several issues with them and the resolution depends on which customer support agent you get in touch with, some of them go above and beyond but some just waste your time).1 comment
AmaysimAmaysim
Hi User1,
High five! Thanks for sharing your experience here. Our team is thrilled to know you're having a good experience as it's one of our top priorities. :)... Read more
Cheers to more years! If you need a hand you can also shoot us a message on the following; P: 1300-808-300 E: [email protected] FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
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DigitalPixxieQueensland
- 2 reviews
Not what was advertised...
I signed up to Amaysim through a bargain finder app that I have used many times before. Included in the discounted cost was an Amaysim sim card, 4 months of unlimited talk & text, and 10gb of data (to renew every month for the 4 months). I ended up getting 2 sim cards, one for my teenage son and myself. It took 5-7 days to be delivered - which is the norm and is fine - but upon activating one of the sim cards and checking the account was in order, the renewal date after the first month was in 24 days. On the sim card instructions it says that t...Read more
he plan begins on activation, however, the plan begun on the day that I purchased the product. So for the 7 days it was in transit, it was activated. How that even works, I have no idea. I contacted Amaysim support service online and they basically repeated everything I already said back to me with no actual resolution to the issue. Furthermore, when I activated the second sim, which was to be used as for my business phone, it was roughly 10 days after receiving the card, so the renewal date was 19 days from the day I activated it. It makes absolutely no sense and the customer service to resolve the issue was poor at best. I had previously been with Amaysim in the past, but chose a different service as it better suited myself and my business, but I never had any issues back then. Now, I think I'll stay put with my current provider.2 comments
AmaysimAmaysim
Hi DigitalPixxie,
We appreciate your time to write and we're sorry to know you've had a bad experience and would like to do what is necessary to help you make it a better one. We'd be glad to have a... Read more
nother look at your account and investigate this further as we are keen on resolving this for you.AmaysimAmaysim
Hi DigitalPixxie,
Hope you're having having a great day! Just a gentle follow up about your query above as we're keen to resolve your issue.... Read more
Hope to hear from you soon. -AnnSimilar opinion? Write a review on ieatwords.com.au!
Do Not Use Amaysim
Would not recommend their service. The data service and call quality is horrible. I have called on repeated occasions about it and I receive the same troubleshoot answers, turn the phone off and than on, reset internet setting, sir you need to replace your SIM card, sir you need to try the new SIM card in another phone, we are escalating this problem further. Myself and my partner have both tried all trouble shooting problems and still have not have the problem rectified. I’ll keep posting all of my speed test to prove the bad service on two a...Read more
maysim services across the Sydney region. After completing all of this on multiple occasions they tell me that a tower has been out for the last two months and that they don’t know when it will be fixed. Further to this, they said that I am in a black spot, but none reveals when I check my connection on any of their platforms. Towers out? For two months, going on three? Strongly do not recommend, use a known telco2 comments
AmaysimAmaysim
Hi There, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
I hope it's not too late to lend a hand ... Read more
since you're still an amaysim customer, We recommend you to head over to our Facebook page where the team will be on hand to assist or email us via [email protected] attention it to me, my name is Mia and we'll be more than happy help.Again, I would not recommend them. As per the content of my review, I thought i would give them one more chance to look into it so I email the email left on my review. I received the same generic resp... Read more
onse to all my other slow data enquires. Do not reply to any of the comments on your post that they leave, it is pointless. They claim to want to assist but they have no intention of actually rectifying the issues. They comment to look like they are trying to fix the problem. Again, do not use their service.Similar opinion? Write a review on ieatwords.com.au!
Worst telecommunication company ever.
Worst telecommunication company ever. Taken over a week to try and active the amaysim SIM purchased . Gave up in the end . Customer service are rude and very amateur.
My advice . Stick with a known company .
1 comment
AmaysimAmaysim
Definitely not the kind of impression we would like you to have, Teresa.
If there's anything else we can help you with, feel free to reach us through the following channels:
... Read more
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KJA13Sydney, NSW
- 4 reviews
Love Amaysim
When I visited Blayney NSW I was told by a resident that only Telstra works there. I had better reception in Blayney with Amaysim than I did at home! Amaysim are affordable and you are not locked into a contract. Over the years I have occasionally received an extra gig of data as a gift but just before christmas I was stoked when they doubled my data for no extra charge and the double data is forever!. Their customer service is fantastic too and the quickest way to get through is either live chat or contact them via facebook
1 comment
AmaysimAmaysim
Hi KJA13.
We are incredibly grateful that you took the time out to leave us this review. amaysim values put customer satisfaction as the top priority and we are committed to our customers.... Read more
It's customers like you that make our job wonderful. We look forward to having you for more years! Feel free to contact us through these following channels if you need our help or assistance: P: 1300-808-300 Live chat: https://www.amaysim.com.au/help/contact/live-chat-call-us E: [email protected] FB: https://www.facebook.com/amaysim/ Twitter: @amaysimAU Thank you, Mia.Similar opinion? Write a review on ieatwords.com.au!
Jessica Y.Greater Melbourne (Metropolitan), VIC
Worst company ever, don't use them!!!
I ported my number from Optus to Amaysim and after Optus cut me off, the Amaysim service doesn't work, I lost my old mobile number, mobile call access and mobile internet access. I phoned amaysim team a few time and no resolution was made at all. Worst teleco service provider, do NOT use them!
1 comment
AmaysimAmaysim
Certainly not a good start, Jessica.
Hope we can still make things right and offer a hand to make your experience better.
Should you need any assistance, please don't hesitate to contact us on the following channels:... Read more
Similar opinion? Write a review on ieatwords.com.au!
HemMelbourne
ZERO STAR
Their is no many rating from my side as it does not solve any problems and it difficult to contact the team and they never reply the email and even call you back .so I give ZERO STAR
1 comment
AmaysimAmaysim
We can only imagine the frustration you had as your issue wasn't resolved, Hem.
We would be glad to further help you out, feel free to contact us via:
... Read more
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HoqueAustralian Capital Territory
- 4 reviews
Pathetic service
Impossible to get someone over the phone to get help. I spent more than 2 hours in chatting line and suddenly the operator discontinue with out solving my problem.
I tried to change my plan but unfortunate there is no help in online, phone or chatting.
I will more to another provider and not recommending Amysim.
1 comment
AmaysimAmaysim
It's sad to know that you have spent so much time trying to get help from us, Hoque.
Please don't hesitate to contact us via the following:
... Read more
Similar opinion? Write a review on ieatwords.com.au!
top up my awaysim account account has taken 4 hours to process and i am still waiting cant use my phone not happy
top up my awaysim account account has taken 4 hours to process and i am still waiting cant use my phone not happy it should be activate as soon as i make the apyment
1 comment
AmaysimAmaysim
Hi Ian, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Your feedback helps us get better, If like to further discuss this simply contact us through the following info:... Read more
P: 1300-808-300 Live chat: https://www.amaysim.com.au/help/contact/live-chat-call-us E: [email protected] FB: https://www.facebook.com/amaysim/ Twitter: @amaysimAU Thank you, Mia.Similar opinion? Write a review on ieatwords.com.au!
Judi BaldwinWide Bay-Burnett, QLD
- 2 reviews
Great Service even better plans
I have been with Amaysim for over 8 years now and obviously I am still extremely happy cause now all my children are with Amaysim too. Thanx Amaysim for great service and coverage.
1 comment
AmaysimAmaysim
Hi Judi, No words can express how thankful we are to you, 8 years being with us is a lot and we are glad to know as well that your children are using our service.
Reading how satisfied you are with o... Read more
ur service is such a treat! Made us shed a tear of joy there!Similar opinion? Write a review on ieatwords.com.au!
AimeeSydney, NSW
Hate it!!!
The coverage is shocking!!!
My phone will drop to one bar and sometimes even go to SOS only. I live in Sydney so there is no reason for this happening! The only thing I do like is the cost and the amount of data. It is not worth the cost and data when you can’t even make phone calls and send txt messages.
1 comment
AmaysimAmaysim
Hi Aimee, Thank you for bringing this to our attention and we’re sorry you had a bad experience. I hope it's not too late to lend a hand contact us through the following info (details below) so we can check and resolve it ASAP.
P: 1300-808-300... Read more
Live chat: https://www.amaysim.com.au/help/contact/live-chat-call-us E: [email protected] FB: https://www.facebook.com/amaysim/ Twitter: @amaysimAU Thank you, Mia.Similar opinion? Write a review on ieatwords.com.au!
Fantastic
I've been with amaysim for years now and I've never had a problem, great coverage and great Facebook page with very funny and relatable memes! Sometimes speeds are a little low at night but that's to be expected
1 comment
AmaysimAmaysim
Hi Melissa,
We're fantastic because of loyal customers like you. ... Read more
Thanks for sticking with us. Should you need help, we're just a message away. - Zoe FB: https://www.facebook.com/amaysim/ Phone: 1300-808-300 Twitter: https://twitter.com/amaysimAU Email: [email protected]Similar opinion? Write a review on ieatwords.com.au!
DavidWBrisbane
- 2 reviews
Great service
Had a minor issue with a data top up via the app and was fixed very promptly on the phone on a Saturday.
Very cheap plans and good coverage - managed to stream music on a drive from Brisbane to Chinchilla - no drop outs. Works well in a paddock in 30 mins from nearest town!
1 comment
AmaysimAmaysim
Hi DavidW,
Your review is wonderful - many thanks for taking the time to write. ... Read more
If you need us, you can reach out in any of these channels: FB: https://www.facebook.com/amaysim/ Phone: 1300-808-300 Twitter: https://twitter.com/amaysimAU Email: [email protected]Similar opinion? Write a review on ieatwords.com.au!
Find out how Amaysim compares to other Mobile Phone Service Providers
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PeteratneMetropolitan Adelaide, SA
- 3 reviews
Great value & easy to use
I have found Amaysim easy to use and the offers are fantastic value. Network seems reliable and I have experienced no coverage issues so far with time in and around Melbourne, Sydney and Adelaide and in between.
Data speed is fine for my needs.
Highly recommend Amaysim
1 comment
AmaysimAmaysim
Hi There, We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to having you for ... Read more
more years. Feel free to contact us through these following channels if you need our help or assistance:Similar opinion? Write a review on ieatwords.com.au!
RowdyPatchMelbourne
- 6 reviews
Left and came back
I had been with Amaysim for a couple of years and changed to Telstra for coverage in the Bush.
After 6 Months the coverage was the same, the service and value was not. So, I now switched back for a hugely better deal and the coverage is good. Also the service gives that personal touch I never experienced from Telstra.
Well done guys
1 comment
AmaysimAmaysim
Hi Rowdy, We're happy having you back and thanks for choosing us again!
First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that... Read more
allow us to constantly improve the way we do business.Similar opinion? Write a review on ieatwords.com.au!
Heather TEyre Peninsula, SA
They are really amazing
Best phone company ever!!
I have never had a phone company contact me to offer me a lesser price plan as they could see I was not using that part of my plan
Went overseas for 10 weeks so amaysim put a hold on my plan so I didn’t have to pay my usual monthly $$ because I wouldn’t be using my phone whilst os ( only wifi via accomodation hot spot)
As soon as I arrived back into Australia I made a quick call and my phone plan was up and accessible again
Now they have given me unlimited data for the next 3 top ups
Always helpful on the phone and never Have to wait too long
I’m never changing
Thanks Amaysim
1 comment
AmaysimAmaysim
Hi Heather, Thanks for the 5-star rate and for your awesome review.
You really made our day complete. :)
... Read more
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PoidaSouth East Queensland, QLD
Amaysim
I just swapped providers and purchased a new phone the staff were very helpful after I made a mistake porting my number and the service so far has been excellent.
1 comment
AmaysimAmaysim
Hi Poida,
That's wonderful to hear! ... Read more
Thanks for dropping us a 5-star review. If you need us, don't hesitate to leave us a message. - Zoe FB: https://www.facebook.com/amaysim/ Phone: 1300-808-300 Twitter: https://twitter.com/amaysimAU Email: [email protected]Similar opinion? Write a review on ieatwords.com.au!
Paul R.Sydney, NSW
- 2 reviews
Best Mobile Phone Provider in Australia IMO
Been with Amaysim since I arrived in Australia 7 Years ago and have to say they are the best mobile phone provider I have ever experienced. Have always looked after me with good customer service and great plans along with also providing some free loyalty upgrades! Why go with anyone else when they also offer you the flexibility of a 'cancel any time' month to month contract!
1 comment
AmaysimAmaysim
Hi Paul,
We're very pleased to have you since you arrived and hope you'll stick with us for many more years. ... Read more
Should you need a hand, the team is here to help. - Zoe FB: https://www.facebook.com/amaysim/ Phone: 1300-808-300 Twitter: https://twitter.com/amaysimAU Email: [email protected]Similar opinion? Write a review on ieatwords.com.au!
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AmaysimAmaysim
Hi Edward,
I appreciate your time in leaving us this review. This is not... Read more
the kind of experience we'd like you to have. It's certainly not cool if you're unable to get a reliable service. :( We'd like to know more about what happened, chat with us on our Facebook page or email us at [email protected]. P: 1300-808-300 E: [email protected] FB: facebook.com/amaysim Twitter: @amaysimAU -Carynn