First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

The lovely gentleman I dealt with walked me through every step with clear explanations, to help get my Mac back in action. I couldnt be more pleased with his service.

Selling Apple pro max fake in Sydney while no even any warning on it is website it is really sham for Big company as Apple company so it is f

Thank you jeya from tech support who assisted me very supportive patient and guided me step by step untill the issue was resolved i would give her 10 stars if i could thanks again

My MacBook Air is giving the message that it needs a new battery. Apple Store Brisbane are quoting a 5 to 7 DAY turn around - yes DAYs!! not hours. Apple say they won't order in the new battery until I've brought the MacBook into the store and handed it over to a technician. I suggested they order in the battery now for next week and book a day for me to get it repaired when the battery arrives, but no, they won't do that. I can't do without the computer for that long. Ridiculously poor service. Will buy a non-Apple laptop next.

I paid $650 for an Apple Watch at Robina. Best Life I got was 4 hours a day. Took it back 4 days later. All I got was some fast talking idiot that said I needed to book a Genius Bar in two weeks time. Really? This, and I repeat, fast talking idiot, would not accept the fact that under Australian Consumer laws, I have rights.
It got to a heated argument, to the point where I said that I would get his Genius Bar, smash the watch with it, and then beat him with it. With that, the fast talking idiot got a manager. Wrath replaced. No problems now.

Why does it have to get to this? Apple at Robina need to look at their fast talking idiots and sack them

Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

I normally find the store useful and fair. However I recently enquired about the Better Me app to find that I was immediately charged $179.99 without my authorisation. I have contacted the app without any success. Apps like these should be regulated by Apple, a trusted source for consumers. I feel I will not enquire re any further apps as I am uncertain if I will be charged a hugely inflated price.

I ordered and paid a $195.80 deposit for a $1000 Apple Air cellular a week ago and have been advised it will be another two or three weeks.
Very very disappointed.

I ordered it 6 weeks ago and found the price dropped by $300 last week after 4 years. I requested a $300 voucher for AppleStore but they refused! Very disappointing!

Hi

Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.

I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.

Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....

I hope this feedback is looked into so other customers are not affected by his disgusting attitude.

Regards

I recently went to this store for data recovery for my Mac. Plus replacing my Ipad Air after my baby crashed it. Apple Bondi Junction store really have amazed me with their caring service.
Charlotte is the young lady who served me at their genius Bar. Professionally resolved my problem after with my Mac after my dramatic incident. There were chances of cross selling a new IPad where they can charge me more. However they thought ahead for me, judging I have a young baby, it’s best not to upgrade with something too fancy in case my baby accidentally ruins it again. Will definitely go back to this store.

Thank you to Carita, Alex and Lucas at Chadstone yesterday for their consideration, expertise and assistance.
A great, friendly team .
I appreciate your generosity and listening ear.
Good to see such a positive, friendly staff.

I personally found the Apple Online Store easy to navigate and it provided more than enough information to make a well informed decision. The range of products available for purchase is phenomenal.
I suggest if you're in the market for anything Apple and you can't make it to your nearest store, then jump online immediately. The shipping costs are quite reasonable and the tracking available is peace of mind.
I got an awesome deal on my new iPhone & matching case thanks to the team at Apple and I was kept informed of the progress of my order & shipment via text msg and email every step of the way.