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George kremerGreater Melbourne (Inner), VIC
Great work guy.
From the minute I rang the company the service was good . Ash the service man came on time very efficient, and professional .He fixed my dishwasher great work
I would recommend Appliance repairs online service to everyone.
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NikPerth, WA
- Verified customer
I wouldn’t use this business even if I was paid too.
Not a great experience at all. I had my oven element repaired just under 2 years ago, recently the element has failed again. After numerous phone calls I spoke with who I assume the business owner is only to be told that the manufacturers of the oven element only offer 12 months warranty otherwise they’ll go out of business. The initial repair was over $400. I did ask for a quote on a new oven element along with images of the oven but of course no response. I have since bought a whole new oven for $600. I’m planning to get into the oven repair business tomorrow!
Can’t wait for the response!
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SabrinaSouth East Queensland, QLD
- 3 reviews
No fuss online ordering
Ordered my new washing machine online, quick & easy to deal with. Washing machine delivered, installed & old machine taken away. Would definitely order through them again. No fuss, no worries, loved the speediness of it all.
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The reviewer stated that an incentive was offered for this review
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HaroldGreater Melbourne (Metropolitan), VIC
Great service, Great outcome of the job
Had a great service from this company came out same day fixed my washing machine which was leaking they had the parts on them.
thank you so much will use in future.
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WendyAdelaide
- 49 reviews
Washing machine
My parents washing stopped working. And they looked in the messenger newspaper (Adelaide) and I really nice man called Peter was advised. He spoke on the phone and stayed on phone until machine was fixed. He was friendly and helpful. Would definitely use him again if my machine needed fixing
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Warrior OneSydney
- Verified customer
Do NOT deal with this Company
All the bad reviews sum up my experience in dealing with this Company - TERRIBLE. Reviews like "Avoid this Company", "Do not book with this Company", "Consumer beware", "Rip Off", "This service is a scam" confirm my experience. I wish I read the reviews before! Appliance Repairs Online tradesman arrived and could not repair the machine because he did not have the part. In requesting their service I had clearly described the part needed for repair. They advised that the part would be available in about 2 days. After a number of unanswered calls ...Read more
to determine if the part arrived and an expected date of repair I went to another repairer and had the machine repaired in 3 working days. My Credit Card was debited by Appliance RepairsOnline without my authority despite the work NOT being done. Then trying to recover the payment was an experience in dealing with the most obnoxious and unpleasant individual. NSW Fair Trading have received many complaints about this Company and the ACCC have also been notified. Do not use Appliance Repairs Online.1 comment
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Kelly PlatellPerth, WA
- 2 reviews
- Verified customer
Excellent service
Excellent prompt service, fixed the issue quickly and in a timely manner. Very professional, friendly and polite. Will recommend this service to family members and friends.
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Review collected in partnership with Appliance Repairs Online
Jessica. BPaddington
Do Not Book With This Company
This service is a scam. They will charge your credit card before providing any labour or service and will not honor their guarantee to refund the money even if the job is never completed. While the initial customer service is friendly, you are left to deal with [name removed] once you are charged who is incredibly rude and uninterested in discussing your case or providing any kind of resolution. Do NOT book with the company.
4 comments
Ash G.Appliance Repairs Online
Thank you Jessica for your generous feedback, we try to resolve all complaints for all our clients. In you circumstance we attended the site not only once but twice. We didn't charge you for the secon... Read more
d visit as the gesture of good will, we also said we need to get a handyman out to remove your dishwasher safely to not scratch your new floor. you didnt accept our offer and we provided all means of resolution but you were not interested, we send our T&C by email, by text and have it written on our website to ensure our customers are well aware as we have overheads. We do appreciate your feedback and thank you for your understanding.Thank you [Name Removed]. You certainly are a lot friendlier in a public forum although, I understand you are just trying to save face on a review site. None of the points in your explanation are true... Read more
. The job is not complete and you have charged my credit card, which is exactly what your T&C's state you will not do. I stand by my statement that I would strongly recommend that people do not book with your company to avoid being scammed.Ash G.Appliance Repairs Online
Hi Jessica we completed the job as you didn’t want us to go any further with the repair. Happy to re open the job and complete if you allow us.
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Barry
- 3 reviews
- 3 likes
CONSUMER BEWARE.Read the T & C's
Service call to replace oven door hinges (7yrs old) Serviceman arrived promptly, unfortunately hinges on hand did not suit. took model particulars. No further contact Website notes bold letters NO FIX NO CHARGE. Numerous emails with no response then followed phone calls only to be told hinges unavailable. Asked for refund as stated on website only to be told to refer to T &C's. Excessive callout fee with no recourse or partial refund credited. Consumer BEWARE. Customer service & post service communication non applicable. Warning to potential consumers should be posted to "Banner Headline" to website re be fully aware of conditions of sale & terms & conditions re "NO CHARGE" Footnote - hinges since sourced via e-bay.
4 comments
Ash G.Appliance Repairs Online
Thank you Barry for your generous feedback, we try to resolve all complaints for all our clients. In you circumstance we attended the site and found that your parts are NLA. We send our T&C by email, ... Read more
by text and have it written on our website to ensure our customers are well aware as we have overheads. We do appreciate your feedback and thank you for your understanding.I beg to differ firstly that at NO TIME any email notification as to T &C was received. Secondly I was informed of your inability to locate parts following my inquiry . NO correspondence was received ... Read more
via phone or email. Extremely poor customer service to say the least.What I do understand is customer satisfaction is not a priority once payment is received.Ash G.Appliance Repairs Online
We have sent you all the correspondence on the phone, email and text we can track this through our system.
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Arrived on time and did everything that was expected
[Name Removed] was great. Arrived on time, even called to let me know he was coming. Great service
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anna1234Greater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Prompt and professional
I called on a Wednesday about my washing machine and by Thursday 9:00 it was fixed. And the technician fixed a problem with my dishwasher at the same time. I will use them again. Much better than Fisher and Paykel. Anna
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Review collected in partnership with Appliance Repairs Online
Avoid this company
Run a mile from this company. If anything goes wrong they are very rude and avoid responsibility. A technician did not even turn up to my place when he was booked and yet I was blamed. When I noticed that the $274 was taken from my account, the guy treated me as if I was stupid. Not only did no one turn up (even though I got a message saying someone would be there in 22 minutes) but they tried to sell me a new washing machine instead. Could this be a scam? Overpriced, horrible service, rude and unreliable.
1 comment
Ash G.Appliance Repairs Online
Thank you Catherine for your generous feedback, we try to endeavour our same day or next day service policy for all our clients. Let me start off with that we apologize for not attending your applianc... Read more
e repair on the same day, due to unforeseen circumstances our technician was called into hospital because his wife was giving birth to their new baby girl, mum and the bub are doing great FYI. We tried to re schedule you for the next day service with a different technician but you declined to wait and opted to call a different company. We voided your transaction and provided you with technical support over the phone to fast track your issue.Similar opinion? Write a review on ieatwords.com.au!
Madsaac
- 3 reviews
- 2 likes
- Verified customer
Rip Off
I booked a service for a dishwasher repair for $175 call out fee however the servicemen decided not to show without calling. I then re-booked for the following day but then decided to cancel, I was abused by the servicemen and then after ignoring his calls, he turns up to my front door threatening me. Then I find that I have been slugged with the full $175 fee. Stay clear of this dodgy mob!
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Questions & Answers
Kemsasked
We have evendure wall oven model Obes68 and turbo heating element have died. Where can I get another part?
No answers
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Ash G.Appliance Repairs Online
Thank you for the review unfortunately we don’t use product review as our main review platform, we use hipages as it shows an average of all the customers reviews we believe hi pages shows more legiti... Read more
mate reviews from both sides negative and positive please check it out 49 customers 5 star reviews and counting. Unfortunately your experience wasn’t a pleasant one hence the dramtic story your writing I’ve looked into your case and you have been refunded, for future reference were here to help our customers not scam them so please pick up your phone and say Gday.