Audio Trends

Horrible service. I've ordered several items, one of them was expecting in 3 weeks. 3 months later - have not got any replies and no order. Another item, which was available when I placed the ordered, became out of sock. I had to contact the store, got standard reply "that this is not our fault, been out of stocks for months".

Friendly helpful staff and best prices. What more could you wish?! Will see me there before anywhere else.
Would recommend to friend.

Spoke to Bow over the phone prior to instore pickup, he was helpful and proactively went to check the stock availabilities.
Instore pick up the boys was helpful and friendly. I'm certain I'll be back to checkout their instore sound rooms setup to test and demo their equipment.

Thanks again for your help and see you soonest.

I emailed Audiotrends about a fault with my 7 year old CD player. Andrew responded immediately, I dropped the CD player in to him and it was repaired within one business day. I’ve always found Audiotrends helpful and reliable.

This review has been in making for some time now, just wanted make sure I penned it right so here goes - I had got stuck with a pair of sound bar and its sub woofer from a very well known brand which was all that it was just a well known brand and unfortunately produced rubbish sound. As a shot in the dark I contacted Audio Trends from where I had bought it online expecting I to be knocked back to the manufacturer. Luckily that wasn't the case.
I was told to bring in the products with their original packing and would be returned with a minimal...

Purchased very expensive headphones worth nearly $1,600, that fell apart after 12 months, Audio Trends did not want to help, kept pushing me off to distributor who said the headphones were mistreated and out of 12 months warranty, typical response from a company who does not want to honour their responsibility under consumer laws. Would not recommend purchasing from them no backup for faulty items after 12 months.

They are the real deal, no up sell, only good advise on how to improve your stereo and system with value for money, patient and aware you may not be a tech head

They answers to my questions were great explanations and as a non tech person they were just what I needed to know.
One item of my order was not in stock. They told me when it would be in stock. Obviously they received it when they said they would. How do I know? Because I received the express delivery the very next day (even with the COVID disruption).

Price is different provide by video pro (please check screen shot) I called and checked with Audio Trends for matching price, and they said that i should go for the competitor Video pro. Audio Trends did not match or beat price as their "best price guarantee" policy promised.

Purchased Wharfdale D300S Atmos Speakers online, I've made few calls to them before purchasing because my previous purchase from a different online shop never arrived. Very friendly and professional service, very efficient shipping and received the item on time. I will not hesitate to shop again.

I was originally going to pen a review of Audio Trends after my first experience with them but in retrospect, I think a review with a history is a better insight, as to how you really experience something.

I have read reviews where people have felt slighted and not felt that their small inexpensive item had staff attention, as much as a big ticket item. However, I think you will find that the guys at Audio Trends have a quiet, reserved professional, that is clearly backed by knowledge and experience.

I have been a customer of Audio Trends in Ringwood for the past few years.

I go to them for my a variety of audio items and advice.

I have purchased speakers, cables and recently a DAC and another subwoofer.
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Bought a Ruark R1 Mk3 radio - delivered interstate in less than 48 hours. The price was the best I could find online, and it's a wonderful radio - great, clear sound, beautiful design and solidly built. Very happy all round.

I have been visiting this store many times over the last couple of years thanks to the amplifier I was interested in was delayed by almost 2 years by design / manufacturing / licensing delays. When it finally came out, there was no stock and backorder was as long as the Great Wall. So long that I bought some other stuff along the way before I finally bought the component I set out to buy in the first place.

Anyway, this journey really helped me to get to know this store and have visited almost every store there are in Melbourne where I live. ...

Made few purchases from AudioTrends (all online) and almost all of them have issues. One thing is common though, delivery. My latest order was like purchased it on Monday then Friday still don't know what is happening until I sent an email and to find out that 2 of my orders will not be available for the next 3 to 6 weeks due to supplier's issue. Was advised if I want to have it replaced which I did on Friday now it is Saturday afternoon still do not know how is my order doing. Very poor communication. I think this will be the last for me. 4 separate purchases would be enough. Would not recommend unless you intend to pick-up the product.

I've used Audio Trends both on-line and in store. I've always found them professional and knowledgeable. I appreciate that they don't try and up sell and give good advice. Their process are amongst the most competitive.