We've had a week from hell with the website being hacked and the emails blocked. Australia online have gone above and beyond to try and help us get back on track and allow the business to function. Thanks so much for your help and support. It's wonderful to speak to a technical support person who talks my language not IT language as well.

Had my ADSL with Australia Online for several years. Have always found the technical help to be excellent. Even when it's been a problem with my router they have always walked me through it and got it up and running. The longest I've waited to get through on the phone is fifteen minutes and that's pretty rare. Also love that the company is Australian.

Problem since seen fixed and still too many junk emails coming. I may switch to gmail very soon let's see.

I've been with Australia on Line since my first computer and have always found them to be friendly, prompt and helpful. Most recently I had a crash that resulted in a complete factory reset that soon used up all of my download allocation for the month. Not only did the tech call me back immediately, but also came up with a solution that would increase my internet speed that wouldn't cost me more money. Excellent!

I live in a regional area and have had no drop-outs or speed issues with my adsl line through AOL, despite telstra telling me i was too far away from the exchange! (5klms). I also have my home phone with AOL, whose rates are excellent. AOL's base rate may seem dearer than competitors, but if you check the actual call rates charged by eg foxtel, they are much higher than AOL. I've only ever had one problem with customer service which was swiftly dealt with BY A PERSONAL PHONE CALL! most surprising! I challenge anyone to better that service!

I have had Australia Online Internet for 3 weeks now the speed that I have had has to be the worst I have ever had, keep been told the the telstra technician are looking at it well when are the going to have this fixed.

Came across due to the glowing reviews that you have been receiving but i can only get ADSL due to where i am, but my previous supplier was much better i only moved as i wanted more data.

Was thinking when i ring to see how things are going that i should be ringing the dial up section instead of the ADSL section.

Come on Australia Online fix your speed for your customers the person that i spoke with today said this isn't out fault it is telstra's. But this still doesn't help me now does it.

I joined Australia Online in 2007, using dial-up at first and then ADSL. Technical support has always been friendly and helpful. I moved somewhere where the rent included broadband access for a while, so I dropped down to the minimal package so I could keep my email address. I am moving again, and talking to them about a new bundle reminded me of how honest and helpful they are -- can't recommend them highly enough.

I just recently joined Australia On Line, and am very impressed by the service they provide. It took just over 2 weeks to get internet due to a Telstra line fault. Technical Support kept me up to date, daily with what was happening, and now just got connected to internet with Unlimited Broadband for cheaper than I was paying IINET over 10 years for only 250GB. The speeds I'm getting are pretty impressing as well!!!

My only disappointment is that their Home Phone Bundles are quite expensive!

From reading the reviews on this page, to my first call to Australia On Line and now a new customer, it is great to have a company that knows what their doing and provide a great service whilst always speaking to an Australian!!!!

We only switched to Australia On Line at the beginning of this year, and could not be more pleased with the service, the speed, the quick attention to problems and the integrity they have shown. We had a few problems at the start getting everything to run smoothly, but they helped us step by step, right through to getting the technician out: the crackly line and dropouts our former ISP gave up on are finally gone! We know many of the staff by name and it is a pleasure to deal with them as they are friendly and patient. We like the fact that the help team is not outsourced.
Changing to Australia On Line was the best decision we ever made, and we are pleased to recommend them highly to everyone.
Unbeatable service, impressive speeds, local.

I've been with Australia On Line for internet purposes nearly ten years now. Around six or so months ago, we bundled internet with phone and mobile. I have to say that their service -- from both an electronic perspective and human relations -- has been terrific and consistent. I have recommended their service to a number of people.
A real human at the end of the line if I have a query. Prompt and polite attention to any request for clarification.

I have joined australia online the first time before they started the internet-phone bundle. I was very happy and satisfied with the service and my only reason for leaving them after my initial 2 year contract was that an other company was advertising a rather inexpensive internet-phone bundle that sounded too good to be true.
Well in a way it was! As soon as i was given the choice to get out of the contract i did and rejoined australia online who by that time was also providing internet-phone bundle and i am very happy and satisfied with the service ever since!
Wishing them a very happy twentieth anniversary!
I love the name of the company, the friendly local support crew and the pensioner's bundle!