Australia Post Shopmate (page 4 of 10)

I was excited for this service but regretted using it. The process is very cumbersome and manual. It’s inexcusable after 2-3 years of running.

1. They don’t consolidate packages unless it’s from the same merchant.
This is really useless because 90% of the time nobody would split order from the same merchant knowing full well they are going to pay per package.
This also means I ended up paying more than other package forwarder.

2. Custom declaration is very manual and cumbersome.
Here’s the process:
- you’re asked to manually enter the price paid per parcel in their website.
- once you entered the value, you can’t edit it...

Refused to send my Amazon order because it was a charging pack and labeled "Dangerous".
We had to pay to ship it to a friend in the US. Was charge $40AU just to mail it back within the US. Then had to pay for our friend to send it to us. Ended up paying more in shipping than the product is worth.
This was supposed to be my Christmas present for my husband. It won't arrive on time and will end up costing twice as much as what I paid for the product.
Customer service don't care.

Do not use this service, you will not receive your items, Auspost continue to deny that my parcel was delivered even though there is proof of delivery from the USPS, I wish I had read the great number of bad reviews this service gets, I though Auspost, mah, should be ok, and that is very far from the truth.
I am now trying to get $150 AUD returned to me due to Auspost losing my parcel.
The customer service just keeps fobbing you off, they are unwilling to help and make false claims.
I never received my goods and am out of pocket due to this shockingly poor service.

I was excited to order scented candles from Bath and Body Works US. I didn't think it would be an issue as I've ordered scented candles from Amazon US before and was able to get it, no dramas. So ShopMate marked my order as dangerous goods and when I emailed them (per their request), they responded with something that is completely irrelevant to my order's issue!! My package, according to them, was damaged and attached therein were 2 badly captured photos of a broken candle jar inside the package (I could not even tell which candle is this). No...

If you want to pay high shipping costs this is the place for you .
I ordered a handbag and also a hoodie and a pair of Nike sneakers . They wanted $200 aus to ship items from the USA to Australia. Rip off I’m returning the items but of course there are fees for returning too . Don’t bother not the greatest service either .

I posted a registered large letter on 18 September 2020 which never arrived at its destination. 100km away. The tracking app stops at Strathfield Mail Centre on 19 and again 21 September 2020.

It is now 16 Mayember 2020. Was for birthday present so very disappointed. Aust Post has given me back $100 and $6 odd for the postage but that is not the point it cost me more than that.

Where on earth is it and just how safe is registered post. Will it every arrive. This begs the question who has it????
I am now awaiting a registered post myself and am concerned I won't get it either.

I used shopmate to order some items from the US that can't directly be shipped to Australia so I thought I'd give shopmate a go and I really regret using them ever since.

Ordered items were delivered to shopmate 7 days ago and invoice was provided as they requested, the item has apparently "shipped" but nothing in the tracking information even suggests that the package has left their warehouse.

Submitted an enquiry and have heard back nothing, I'm going to give it another 5 days and if I haven't received my items by then I'll be requesting a ...

I purchased a (heavy - 3.2kg!) mechanical keyboard from an American manufacturer, and was quoted AU$171 for shipping to Australia!

I chose to use Shopmate instead, and the experience was just the way it was supposed to be. I had it shipped to the provided US address, emailed through my invoice, and tracked it all the way to Australia. In the end the keyboard shipped for AUD$90; still incredibly expensive to ship just a keyboard, but almost half the price of the manufacturer's quote.

My only gripes are:

1) I had to email my invoice, instead...

Bought phone from Auspost. NO RETURN policy which isn't stated on the product page. Took 9 days to get here. I bought products from Amazon on the same night and they arrived 2 days later. I will never buy from Auspost again.

It took 5 weeks, more than 10 phone calls & over 15 emails to get my parcel forwarded from the shopmate USA warehouse, minus some of the items which they removed, even though MSDS had listed safe for air freight. Complete incompetence & excuses over & over again, blaming it on pandemic. I've since changed to a different forwarding service who has their warehouse in the same city & had no issues whatsoever, fast turnaround time, at a far cheaper rate.

My parcel weighs only 5.5kg and cost US$120. ShopMate want to charge me an extra AU$450.26 to get the parcel to Australia because it's a bit larger than they allow - despite how light it is! They never made it obvious that their size restrictions are so narrow! That information is hidden deep on the FAQ page. Never have I had such issues with other redirection services. Australia Post & ShopMate are an absolute disgrace.

This system is very slow but lack of communication is even more frustrating!

I purchased approx $400 worth of items from a US store on 6th August and got an email from the retailer confirming it was delivered to Shopmate on 17th August (via FedEx) which is fine. Shopmate was slow to scan it in (delays were advised on their website so I was happy to be patient) and they confirmed on 26th August it had arrived at the warehouse, 10 days after it actually arrived. I declared the goods and paid the invoice instantly the same day ($130 for shipping ...

100% incompetence with my ShopMate business dealings. NEVER could locate already delivered packages! Dozens of emails, phone calls and time wasted to just get the BASIC SERVICE ADVERTISED. Charged LESS to send “high value” 3kg laptop than a small bedside alarm clock(0.7kg). Postage costs 150% MORE than actual product value. Crappy SERVICE. OVERPRICED. Do not use SHOPMATE. Never will I spend a cent on this crap “service” again.

I purchased my item in August and its Oct this week and its still nowhere to be found. I keep getting different information from each person I talk too.

There is no tracking on my ite. Which its very expensive. I'm extremely frustrated as I needed this item over a month ago.

item was posted by seller and delvered with in days. read these reviews and thought "what have i done"! within two days was advised item recieved send invoice, thought ok this is so far so good. sent invoice as instructed and thought "on well if i get it by xmas i'll be happy" a week went by and was inform item is on its way! still not believing what i was reading i thought "i wont get excited" after a three week process i picked up my parcel this morning and everything is PERFECT. I think if your not using this service during high peek times and read the instructions carefully (dangerious goods) and dont need constant comunication its a great service

Thought to use an Australian company to get our normal purchases from Walmart which we buy on our travels to USA. Just found out that Shopmate has no licence to ship many items so considered "dangerous goods" Since when is OREO's and Advil dangerous goods. I need to arrange to get return to sender for most of my purchases at my expense. DON'T WASTE YOUR TIME ON SHOPMATE. ANOTHER AUSTRALIA POST JOKE. I have just been advised that they want $5 for each packet of Oreo's they need to dispose off (more like EAT).

My Personal Experience,

(After carefully checking what I can buy from the US through this service)

03-Sep-20 : Order Placed with Amazon
07-Sep-20 : Amazon delivered order to Shopmate Warehouse
10-Sep-20 : Order appears on my shop mate account
11-Sep-20 : I declare the value, email the papers, all the works, estimated arrival time 17 -22 Sep 20
22-Sep-20 : My order appears on the AusPost tracker
23-Sep-20 : I received my order...

Delivery from USA took a bit longer than expected but we are in a global pandemic and flight are drastically reduced. Item was fragile and it arrived intact without damage. I would use this service again.

Purchased a projector from the states. The weight of the package is 4.76 kgs. The chargeable weight was 7.0kg. Just horrific. Utterly UTTERLY horrific. Read all the other reviews regarding this on here, and all every person gets is a sorry to hear so on and so forth. Yet, it remains the same. They have you by the balls the moment your package is in their warehouse, so you pay whatever wrong price they throw at you and you get your item. Simple. And that is exactly what I did. But I'd be damned if I too didn't report it here. Perhaps after they ...

I bought a genuine hard to get product off amazon USA, it was what they considered oversized two objects at (1.7m x 15cm) packages - I told them to return it, they came back with up to three times the cost to have it just returned. Also they charge by item price rather than weight!!! overall, Shopmate is a ripoff and will no longer using them again.

Purchased 2 golf golf putters 90cm in length, ShopMate claims are oversized. I have asked for a repack. After 5 days still no reply. For anything over 105cm use another USA address. It means if your like golf don't buy drivers or hybrids from ShopMate

first time using the service, bought a t shirt & hat from a store in the US.

It took 10 business days to log in as received in the US warehouse, then about a week to reprocess, and one more week to arrive from Portland USA to Gold Coast Australia.

There is limited information while each process is happening. You wont know anything until it arrives in sydney for customs clearing.

Price was a few dollars more than the estimate,

overall happy with the service, however, it takes a while. if you take that on board, you should do fine....

Service works, but hesitant to use again, Items dropped at ShopMate, but 2 days after U are informed. Not good enough, to much anxiety. Bit expensive. Overall positive rating AAAA

I thought I’d try out a parcel forwarded and thought auspost wold be trustworthy. Huge mistake. I ordered around $95 worth of hair products. They didn’t scan the package into their warehouse for around 1.5 weeks. I had to ring and contact them about it. No answer to emails by the way. When it was finally found I paid for the shipping immediately, which was very high. So now we’re up to around $140 on hair products.
It showed up on the mypost app, so I felt relieved. I’ve waited and waited for that item to be scanned into the system and not be ...

Order arrived at provided USA address nearly three weeks ago and still not showing up in shopmate system. 3 emails, an attempted chat session on website and inbox messages on twitter and no replies on any platform. Terrible service. Will never use again.