Bought an annual policy but due to corona virus cannot travel. Asked for refund for remaining 6 months of policy but told I am not entitled because I used the policy in October last year for 5 day holiday. I thought the whole idea of annual policy was so you were covered all year. Won't ever use Post Office Insurance again.

I have used Australia post insurance for many trips and have been very happy
As I’m about to go on another trip in 4 weeks I have been unable to contact Australia Post Insurance dispute phoning on 5 occasions waiting over 3 hours on hold
Have also sent an email with no responses
Would just like to speak about my cover and the Coronavirus
I understand they are busy at the moment but how do I contact them ????

Yes at first it was easy. Deceptive. Claim sent to Cover more . No info to me. Double excess . Paid half claim.cannot contact them. I have gone to the Ombudsman now.

I purchased this insurance from auspost travel insurance because of their reputation little did I know I would be shunted of to a company like 'covermore".
I gave my medical details to someone purporting to be from auspost I paid my money to someone purporting to be from auspost but when I had a claim where were auspost nowhere to be seen I was to my shock and horror dealing with covermore. A Company in the news for all the wrong reasons and I would suggest struggling for business having to trap customers under the auspost banner
Never again with aus post for anything and absolutely never covermore.
So beware just make sure who you are dealing with

I was in Indonesia and was bashed and robbed of my wallet and mobile phone. But had severe head trauma, broken eye socket and nose and considerable bleeding. I was placed in a coma and woke up in the Royal Perth Hospital. Insurance organised and covered evacuation and then home to Adelaide. The nurse consultant was in constant contact with my sister. Initially Aust Post even offered to fly my sister to Indonesia to accompany me. Can't recommend them highly enough.