My wife became ill in Bali with Influenza, owing to the build up of the Covid 19 situation we were unable to get suitable help and cancelled our holiday early to head home for medical care.. Australia Post were excellent in their understanding and the claim for unused accommodation costs and the costs associated in changing flights etc were paid for. All it took was for a little documentation to justify the claim and it was settled. Thanks again Australia Post ...certainly worthwhile cover.

I made a claim for cancellation of travel to Europe on account of coronavirus. I was told after a very long time that my insurance doesn't cover pandemic. My loss was $10,000. I bought the policy in January 2020 and we were to travel in April 2020. I did not anticipate a pandemic situation when I bought the policy. What is the use of a policy when it doesn't cover unexpected events? Further, my travel agency went into liquidation and Australia Post informed me that travel insurance doesn't cover the loss in case of liquidation. Australia post always has an excuse when it comes to honouring a claim. This is lousy and inconsiderate service. I shall never recommend Australia Post to anyone for travel insurance.

Bought an annual policy but due to corona virus cannot travel. Asked for refund for remaining 6 months of policy but told I am not entitled because I used the policy in October last year for 5 day holiday. I thought the whole idea of annual policy was so you were covered all year. Won't ever use Post Office Insurance again.

Excellent! We had cancellation as an extra, and due to my asthma we couldn’t travel; and they paid the full amount within 3 days of the claim being approved. Really happy with how quick & easy it happened.

Australia Post travel offers a money back guarantee but are absolutely Impossible to contact to claim it. Numerous emails and phone calls are not answered, been trying to contact them for weeks as travel plans have obviously changed. Wont bother again.
Update - Finally got hold of someone on the phone. Requested a refund, was not given the full amount which I thought was quite rude considering I've wasted hours ringing and emailing. Will write this off as a learning experience.

For over a month I have tried to contact aus post travel insurance. I have tried online, emails, calls. We always use them and never again! Please don’t make the same mistake we did, find another company. I’m still waiting, I’m patient but over 15 hours of my life now wasted for nothing. Don’t even bother with the online chats. They are a joke.

This policy turned out to be not worth one cent. Arrived in China a week before the virus was public knowledge. Had to buy additional tickets at $6000 to get family home, Singapore Air refused refund on dishonoured travel, had to stay overnight in HK and again in Melbourne on the way home to Perth. Not one cent was covered by this "comprehensive international" policy - neatly covered by policy exclusions. Absolute crap policy - these are the reasons people buy travel insurance; its not an exclusions game.

I have used Australia post insurance for many trips and have been very happy
As I’m about to go on another trip in 4 weeks I have been unable to contact Australia Post Insurance dispute phoning on 5 occasions waiting over 3 hours on hold
Have also sent an email with no responses
Would just like to speak about my cover and the Coronavirus
I understand they are busy at the moment but how do I contact them ????

We have insured with Australia Post previously but this was our first experience in making a claim. The staff were very helpful, with Registered Nures telephoning us on two occasions while my wife was receiving medical assistance during our Thailand trip. They provided guidance and advice to ensure my wife was fit to travel s well as advice to ensure we had necessary reports to support our claim for medical expenses.
We could not have asked for more helpful advice. Our claim was settled very quickly once we submitted the supporting documentation upon our return.

Policy was very good value for money and I listed pre existing conditions in original application.
A migraine on our cruise on a US ship cost us more than our cruise. Travel insurance paid out our costs. Will use them again,

Post office travel insurance have caused me nothing but stress. I was diagnosed with cancer 4 days before I was due to travel. I sent in all the appropriate information regarding the diagnosis. The company has sent a form to my doctor asking for my full medical history. Surely me sending the results of my tests along with pictures confirming the diagnosis would be enough to say that i was unaware that i was sick when I took out the policy. My trip was booked for the end of September and I have still not been reimbursed and don't know when I will. Never again post office travel insurance.

Having planned our overseas trip over 12 mths ago, we had very unexpected news only 5 days into our trip! My husbands father had passed away suddenly. We had to return home, leaving two thirds of our trip uncompleted. We submitted our claim through our travel agent & we received a full refund for the unused portion of our trip. Australia Post Travel Ins kept us well informed as to where our claim was up to & settled our claim quite swiftly. We have used them a couple of times now & would not hesitate to recommend them. Thank you Australia Post Travel Insurance

Highly Recommend - Great Value
The policy was easy to obtain online before travelling overseas.
It was very easy to submit a claim online upon my return and the claim was processed quickly.

Yes at first it was easy. Deceptive. Claim sent to Cover more . No info to me. Double excess . Paid half claim.cannot contact them. I have gone to the Ombudsman now.

I purchased this insurance from auspost travel insurance because of their reputation little did I know I would be shunted of to a company like 'covermore".
I gave my medical details to someone purporting to be from auspost I paid my money to someone purporting to be from auspost but when I had a claim where were auspost nowhere to be seen I was to my shock and horror dealing with covermore. A Company in the news for all the wrong reasons and I would suggest struggling for business having to trap customers under the auspost banner
Never again with aus post for anything and absolutely never covermore.
So beware just make sure who you are dealing with