Australia Post Travel Insurance Questions & Answers

We were due to fly out on 14th April and I have made numerous attempts to contact someone to cancel our policy as there are travel bans restricting our plans. I have been unable to speak to anyone, despite holding for hours on several occasions, and I have sent several emails. On Easter Sunday I had a call from Travel insurance partners who told me if I cancelled I would lose almost $80 as I was out of my change of mind period. I stressed the fact that the government had banned all travel, I didn’t change my mind, so I was told I could change the dates but I would have to pay more. I gave a few dates to get an indication of how much and it was almost double my original policy cost. I then said when will it not have extra charges, and was told even a policy for one day would be $25 for the day, and it would continue to increase with each day added. This is for a policy that I have already bought!! Seriously?? I then was told that she could make a special request for a full refund but she didn’t have high hopes and she wouldn’t be able to get back to me with a response until Easter Tuesday, two days after the phone call. I asked her to do that. I haven’t heard back, I have phoned several times,I have emailed several times, to a couple of different emails, and am now very angry about the whole situation. It’s disgusting that you aren’t prepared to give a refund, but to just ignore phone calls and emails while you sit on my money for doing nothing is unethical and appalling. I bought my policy and paid for it online, you have done absolutely nothing and have no right to keep my money.
I have used your insurance for many years but unless I get a full refund in the next couple of days I will be making sure that I will be telling everyone how you have neglected your duty of care to your customers.please contact me urgently.

I was due to fly to Bali tomorrow 22.04.20 with Virgin airlines. Now the airline has gone into receivership. Does my travel insurance cover this. My reference : 4403990139752

MY wife and I took out insurance for a SINGAPORE trip in AUGUST. 2022 for trip starting 5 MAY 2020. As all travel is now impossible am I entitled to a refund ? Have spent many hours on the phone over the last 3 weeks trying to speak to a rep about this but have been put on hold for hours. PLEASE REPLY .ASAP neilynshute @bigpond . com

I have booked and paid for a one way flight from Perth to Melbourne for my wife and I on Monday the 14th September with Virgin Airlines. At this stage I do not want to cancel our 3 week holiday, hoping that the current lock down for travel throughout Australia is no longer required. I am concerned that Virgin Airlines might go broke if the Australian Government do not give them a lot of money to help them out, seeing they are not able to fly. If Virgin do go broke will I be able to claim this on my Australia Post travel insurance policy that I took out on the 15th January?
Regards
Ronald Lloyd & Rhonda Joy Russell
9 Holbrook Gardens
Carine. W.A. 6020
[email protected]
0491 364 484

Because of the Australian Government has advised against International Travel we will not be leaving on our planned holiday in May. Can we get a refund of our policy which we no longer need? We took the Policy out over 6 months ago!

We are looking at changing the dates of our travel and are wanting to know how we go about changing our travel dates with Australia Post travel. We are not due to leave until May and took out the policy 3rd Jan 2020. I have rang Australia Post and waited for over an hour last week with no update on how long my wait could be on the line. Is it just a matter of waiting on the phone for hours until you get through? Are date changes even possible? First time overseas traveller and would appreciate any advice .......

Hello we have a trip planned for 27.3.20 to Bali. We took out your comprehensive international travel insurance on the 28 of February 2022 yes 2022 not 2020.
Can you please tell me what courage I have please if I contract the virus while in Bali or if I get isolated in hospital and have to delay my flights home.
If Australia closes the boarders and makes us wait a couple of extra weeks in Bali is our a accommodation food and return air fairs covered under this policy I understand you are busy at the moment but I have been trying to contact you by phone everyday this week
Thank you
Regards
Louise

Our flights have been cancelled by the airline, therefore we are unable to reach our destination. Can we claim a refund for our accommodation through our travel insurance policy?

What is your policy to the corona virus in regards to catching it overseas while on holiday and also to cancelled flights because of the virus. I have a comprehensive international trip annual. Taken out on the 16/11/2019
Regards Joe Mania

Good evening,
I’ve downloaded a quote for the International Comprehensive Plan at a cost of $149.00 with cancellation cover of $3000. I’ve tried numerous times to ring but end up on the phone forever with no one answering just being on hold. My trip is to Vietnam and Cambodia commencing 7th May - 21st May, I just want to clarify If due to the current Coronavirus situation our trip is cancelled to circumstances beyond our control am I able to claim for the cost of my trip
Regards
Elizabeth Melksham

Does the Australian Post Travel Insurance - International Comprehensive Plan cover cancellation of flights due to travel warnings?

Insurance for 13 day cruise to New Zealand

I had to cancel a travel insurance with you & couldn't get a refund from you - what I would like to know is that now that I am able to go on my cruise is it possible to have that unused policy transferred to my new travel date
Kind regards Robert

travelling overseas in September want to know if helicopter flights, one in Iceland, one Grand Canyon USA or covered under policy or do I need to take out extra cover. jeff townsend

We already have year long travel insurance and wanted to know for my next trip I am doing two helicopter flights, one Nepal and one USA, Arizona to the Colorado river Grand canyon. Do I need to take extra cover for these flights? OR can I take out extra cover to cover these flights? Jeff Townsend. [details removed] Thanks jeff

does auspost travel insurance cover international cruises ?

is Australia Post covering volcano Atm

Hello if im sick in thailand do i have to pay and then get reimbursed back in Australia or will you cover that while im there

I’m travelling to Bali 8 days and have copd do you cover and what is the added cost?

Is a river cruise on the Murray River South Australia considered a “cruise”?