Highly Recommend - Great Value
The policy was easy to obtain online before travelling overseas.
It was very easy to submit a claim online upon my return and the claim was processed quickly.

Yes at first it was easy. Deceptive. Claim sent to Cover more . No info to me. Double excess . Paid half claim.cannot contact them. I have gone to the Ombudsman now.

I purchased this insurance from auspost travel insurance because of their reputation little did I know I would be shunted of to a company like 'covermore".
I gave my medical details to someone purporting to be from auspost I paid my money to someone purporting to be from auspost but when I had a claim where were auspost nowhere to be seen I was to my shock and horror dealing with covermore. A Company in the news for all the wrong reasons and I would suggest struggling for business having to trap customers under the auspost banner
Never again with aus post for anything and absolutely never covermore.
So beware just make sure who you are dealing with

I have used this insurance many times when travelling. It is good value. For the first time, I had to make a small claim (medical). Process for refund was quick and simple (all online). Refunded with no problems shortly after. Would recommend.

We had to cancel an interstate trip due to illness. The only delay was due to me not submitting the medical certificate correctly. Once Australia Post received it we had no problems. Thanks for the swift refund.

Excellent product. We've used Aust. Post travel insurance for a number of years but this is the first time we've made a claim - two, in fact, one a minor medical claim and the other for a replacement suitcase after the existing one was irreparably damaged by baggage handlers. The claims process was straight forward and both claims accepted and finalised within ten days. In an age where insurance claims are contested more often than not, this was a very pleasant surprise. We highly recommend Aust. Post travel insurance.

Customer services and claims are very fast and easy. When you have got panic from overseas travel they will help you. highly recommend to everyone include my friends as well :)

Decided to try Post Office Insurance. Usually use Covermore. Our trip to Sri Lanka was cancelled by Trip A Deal who credited our trip along with the cost of the Visas. This was after the Aust. Government issued a level 5, dont travel to Sri Lankawarning. However Post Office Insurance refused to credit of deter our Travel insurance because we had passed our cooling off period. We didn't travel as a result of having the trip cancelled, if we did travel and were injured as a result of the civil unrest, according to the contract, we would not have been covered. Also, try ringing their contact number. Good luck with the excessive wait.
Would never consider using again.

Submitted a claim on April 1 as my former partner and father to my children died suddenly. We had a house to empty, a funeral to arrange and grief to deal with so did not take our trip. Despite my former partner not being on my policy or part of my trip, his death has sparked an investigation into his medical history and AusPost want full access to his medical records. I don't understand how this is relevant. I went with AusPost as the price was good and I worked for them at the time. I would not recommend them as Travel Insurers.

I've used travel insurance for years and never made any claims. I've used this one twice and, unfortunately, needed to make a claim. It was dealt with very quickly and politely. Well done.

I had a claim for hospital and accommodation expenses whilst on holidays in Vietnam. Had to extend my stay for a further 12 days. I found them very professional and supportive, to my wife and myself. My claim was approved and paid within the 10 days with no hassles.
Great value, and will definitely be using them again in the future, and recommending them to my friends.

good value-and just a phone call to set up, and they sent a reminder when our yearly policy was up
Submitted claim on 25 Feb and received payment on 19 March
Three times

it seems strange Praising an Insurance Company, But there you go.

Unbelievable service, being stuck in Bali they helped me all through the process

Prompt acknowledgment of all correspondence, And extremely fast Payment.

Great Work Aussie Post.
10/10

Very happy with the service and great value for money. Lodged my claim and was approved the very next day and then had the money in my account the next. Will definitely use again.

The policy was good value and extremely easy to set up. When contacting the service, I found them to be quick, professional and great follow-up. Definitely would use them again.

Lost my prescription lens along the waves of Bali, I filed for a police report and attached my purchased receipts on the items. I've read the PDS first before initiating any claims, that way we wouldn't be disappointed if our claim isn't validated.