its been 12 days and no updates to my package (still in Perth since the 25th of may according to the tracking information) and it was suppose to be here between the 2nd and 5th of June and i highly doubt it will be delivered here to night (10:20pm) or over the weekend.

customer service no response bad tracking keep your item more than 32 days still not even left country 17 days late nobody can tell me where my delivery is worst parcel company ever felt with

If only i could give 0 stars, i will never ever use Auspost to send anything or visit their store to purchase anything, i hope they go broke ! 3 MONTHS for a parcel and it still has not left the country even when i've paid EXPRESS ! I've had to involve the ombudsman ! WHAT A JOKE !

Sent parcel express to NZ, Took almost a month to get there. Absolutely pathetic Australia Post just tried to fob me off saying we are doing all we can! Lame company who would be out of business if they weren’t propped up. Damn post seems more appropriate.

Even during the pandemic australia post have been providing a great service, delivering at a timely manner even though every man amd his dog at the moment habe been ordering online.

I am aware that delivery times are delayed due to coronavirus and the Australia post is transparent about that. The customer service has been good, especially here on product review with customer service representatives responding promptly to individual inquiries

In this unprecedent situation of COVID-19, I have received all my 4 Online shopping delivery from various portal thru Australia Post always on time, contactless with effective tracking mechanism in placed. Even received status of my delivery thru sms or email time to time. Really appreciated the effort and delivery mechanism established in AusPost. Thank you for your remarkable job.

Australia post service for sending money to overseas also very helpful and low fees and easy way to connect with your loved one from far away.if you want to take passport pictures also the service available

My express post "disappeared". I was sent another item from the supplier but it took several weeks, however I am extremely unhappy that my item vanished from a small regional Post Outlet after it arrived. I am guessing that it was stolen.

I have contacted Australia Post several times about a complaint with their service no one has bothered to reply in anyway... What appalling service to be dismissed in that manner

Express(lol) post Sydney to Perth(standard package) today is day 16 still not delivered. Ive had packages from Germany arrive in 2days to Perth...then 11 days to my house. Why oh why do we have to put up with this pathetic excuse of a company?????

Slow pickups, slow deliveries, bad tracking, negligent packing handling and the rest.

Want to wait 4 days to have something delivered less than 5km? Don't you worry, Auspost has got your back!

Do not use if you can find an alternative unless you are happy to pick up at your local post office than delivered to your door. I’m already on the third follow up with a third different answer for a product that I was given notice of attempted delivery that was never attempted to begin with. They will ask you to pick it up your local post office again. Then austpost will not make it easy for you to speak to someone when you chase it up. There should be minimum problem if austpost just do the bare minimum of what the customer expects.

Late delivery, lack of information, customer service ridiculous. No one knows where my parcel was. talked to customer service she said she will escalate the issue and call back but nothing.

My itemns were delivered to my neighbours the amount of embaressment im suffering right now is beyond disbelief The postman needs to ask for photo id before handing over itemns were they dont belong to

Item posted May 1. Contacted Australia post on May 30 with tracking number.
Was advised that "it is a fairly safe bet that we may be looking at a parcel that might be lost, not just late" and "suggest that you contact the seller and ask them to help in re-shipping the item or refunding your order".

Year ago I posted 2small packets to address in Auckland. Both were late and arrived a week apart. Sent another in 2020 and 2 weeks out, it hasn't left Brisbane!

Australia Post has been on a decline for years, twice have had parcels clearly stating 'do not bend' crammed into a letterbox & destroyed. Complained & now cannot get anything delivered at all.

Get messages saying attempt made to deliver when I was at home all day & there wasn't any sight of a delivery service or pay for items to be delivered only to be told I have an item waiting at the post office.

If I can find a way to use any other service I will, otherwise I won't buy.

Ordered cat food and litter on line from Sydney, arrived in Melbourne and sat there for several days. Finally received notification of date it would be delivered, BUT driver made zero attempt to deliver- I live in a multi storied block of units, I was at home all day waiting. Only by checking my app did I discover that my delivery was at a centre in another suburb to be collected. As I do not have a car, I had to request help to collect and it was extremely heavy for me (68 yo woman) to load into the car. Because of this, I will not use this supplier ever again!