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Alex EganCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Hassle Free Holiday on MS Nordam (Holland America)
Australian Escapes consultant Skye Bremer and Ben Brooker did a fantastic job locking us in for the arrival back on Australia Day long weekend 15 day cruise, flights from Melb to Sydney with accommodation and hotel transfers were also booked, and the experience with Jetstar was a rewarding one given we had never flown with them before. This was the first time we had used them after being members for some time as finally the stars were alined for us to go on a holiday.
The accommodation was second to none at the Intercontinental in Sydney, which...Read more
was a block away from the beautiful Sydney Harbour. The cruise was fantastic, weather was great, islands were amazing the food was great and the MS Nordam is a beautiful ship, the staff on board could not do enough to make the whole experience a great one. We visited the water falls, a fresh water lagoon, the turtle sanctuary and did our duty free shopping all in a day at Port Vila Vanuatu. This was arranged though the people we travelled with. We had a slight hickup, where we asked for a change in flights which were supposed to leave from Tullamarine and we were given the booking to leave from Avalon, which is 200km away from where we live. Australian Escapes kindly reimbursed us the unseen outlay for this with no hesitation. Will determinately use them again.
1 comment
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DavidGippsland, VIC
- Verified customer
Norfolk Island
We booked our trip to Norfolk Island thru Australian Escapes at a fixed price, and there were no additional fees after we made our initial booking and payment. The trip met all our expectations and we had a wonderful time.
1 comment
John G.Australian Escapes
Thanks very much for the feedback David. I hope we can be of service in the future and get you away on another complete holiday like this one to Norfolk. Thanks again.
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Alan34SYDNEY
- 3 reviews
- Verified customer
Efficient service, no hassels.
Consultant Alvin recommended LORHITI boutique apartments on Lord Howe Island .5 star apartments .Self catering. Slight uphill walk from town .Lots of great walks and tours. .Transport provided at no cost to and from most restaurants .Do not miss Chase n Thyme island bus tour. We have used Australian Escapes on other occasions and found them to be most courteous and efficient. The owner/managers and staff, at Lorhiti, are friendly and very helpful. We could not recommend this holiday package to anyone other than to those seeking a restful holiday.
Children are not normally provided for at Lorhiti.
1 comment
John G.Australian Escapes
Hi Alan, Thank you for the amazing review. I am happy to know that your holiday experience was very enjoyable. I can't wait to assist you again in choosing the perfect getaway. Alvin
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- Verified customer
Amazing service!
At almost the last minute we booked a two week trip to Singapore. The trip was fabulous. Everything went as planned including being met at the airport, excellent accommodation and all our travel requests being met. We had originally planned a very different holiday, but had to change our plans. Very quickly our previous plans were cancelled and a new holiday was booked. Four days before we were due to leave we received our detailed travel plans and were all ready for a wonderful holiday. Thankyou to Ben and the team.
1 comment
John G.Australian Escapes
Thank you very much Robyn, I'm happy that everything went smoothly and you enjoyed your holiday. Ben
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- Verified customer
Great easy way to book a get away
Great hotel oaks in Sydney good customer service met my expectations they were very accommodating would go there again. Transportation was close and easy use
1 comment
John G.Australian Escapes
Thanks Carly, glad you liked the service and the hotel.
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- Verified customer
No booking worries with Aust Escapes doing it all for you!
We booked flights and accommodation to Mackay for a wedding and everything went according to plan. No hiccups with flights or baggage. Accommodation was absolutely beautiful and was conveniently located to a major shopping center and restaurants so only a short walk was necessary. The hire car part of the weekend was also a seamless experience. Thank you Australian Escapes for a great experience.
1 comment
John G.Australian Escapes
Thanks Alan, we're glad you enjoyed your trip. Thanks very much for the positive feedback. One of the things we really try and focus on is taking care of the details. Thanks again.
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Narelle ShannonPalmers Channel
- Verified customer
Melbourne Weekend
We planed a weekend away to Melbourne. All our flights and accommidation where organised for us by Australian Escapes with location and activites catered for. Our accommidation was clean with great staff and perfect location. Thank you for making our weekend stress free.
1 comment
John G.Australian Escapes
Hi Narelle, thanks for the great review. Happy that you enjoyed your weekend away.
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- Verified customer
Perth W.A.8 day stay
Trip to Rottnest Island with Guide very informative a great day.Wave rock a long day but well worth the bus trip.Hotel accommodation very good, friendly helpful staff.Private car pickup from hotel to airport collected with time to spare.Air flight to Canberra no problems .Thank you.
1 comment
John G.Australian Escapes
Thanks Michelle, I appreciate the feedback on your holiday and we look forward to getting you away on another trip soon.
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ROCKShepparton
- 2 reviews
UK & EUROPE
Had a great trip, did a Trafalgar Tour of the 4 countries which was fantastic. London's weather wasn't kind but accommodation was good. Train to Paris was a highlight, Eiffel Tower awesome. John, Ben & the team did a great job, helped us with a couple of problems, even though it was early morning Australian time. Thanks for making it a memorable trip.
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- Verified customer
USA Trip
All of our expectations were met, had a great time, saw lots in the time we had. The standard of the accommodation was good, the documentation was excellent, which was very helpful for first time travellers like us.
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- Verified customer
We needed so much help
We can't thank the team at Australian Escapes enough, l broke my ankle a week before flying to Ireland for daughters wedding, the Doctor would only let me fly business class. Australian escapes managed to change all my bookings in only a weeks notice they were great to deal with, at such a stressfull time. All accomadation was lovely, and the airport pick up service was a terrific. Also the help they gave me claiming insurance was very much appreciated. Would recommend them to anyone travelling l would definitely use them again. Thankyou John Skye and Ben
1 comment
John G.Australian Escapes
Thanks Kevin and Di. You certainly did have some issues and it was touch and go there at the start but you were finally able to go on your holiday, so that was a relief. Glad we could help with your t... Read more
ravel insurance claim. Thank you for your remarks and we hope to hear from you again in the future. JGSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Canadian/ USA trip
Didn't know what to expect but we started with a wow. The accommodation in Vancouver blew us away. The Wedgewood Hotel was above expectations,central,helpful, nothing a bother. The Canadian Pacific Train journey, 4 days was relaxing. Definitely a train buff holiday activity. A great way to travel the breadth of Canada from Mountains,Savannah to prairies producing world class food products..The USA tour visited Montreal and Quebec fantastic cities. Then we ventured into historic areas of USA.Washington DC, Pennsylvania, Boston, New York. So much to see so little time.Up to Niagara Falls, so coooool. Organisation of tour was thorough. Documentation was excellent. Even receptionists commented on all the details.
1 comment
John G.Australian Escapes
Hi James and Gaye, thank you very much for your great review. You did get to see and experience some of the world's most marvelous natural attractions and iconic cities and we loved organising it for ... Read more
you. Hope to send you off to Europe soon! Cheers and thanks again, AE team.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Overseas trip
Booked 21 Canadian/USA trip with a Rocky Mtn trip added to the package. The trip was wonderful, not really having any expectations. No major hassles or issues, thus planning was thorough and detailed.
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Pia CummingsSydney
- Verified customer
Our detailed European Itinerary
We booked an 8 week European trip through Australian Escapes to initially attend my nephew's wedding in Greece and visit to family in Italy and Spain with travel throughout which was quite a task. It took a few revisions of the itinerary to accommodate our plans but it all went without a hitch. The service from John Greenbury was excellent. All emails were answered and phone calls returned as promised. We had a fantastic time and everything went to plan (bar flight delays and train cancellations - all part of traveling). Every detail of our trip was looked after including flights, ferries, tours, train tickets, accommodation, car hire, travel insurance etc all at a great price.
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John G.Australian Escapes
Thanks Pia, I am very happy that you enjoyed your holiday and I am extremely pleased with your review. Thanks again. JG
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Fantastic holiday
The accommodation was awesome,very comfortable,fantastic locations.extremely good standard too. We felt very pampered. Organisation of the trip was great,especially as we did a 13 week Europe,UK,Greece,Eygpt,Jordan,Israel adventure. As new travellers it was very reassuring to have Australian Escapes expertise and knowledge.We couldn't have done it without them. Everything went relatively smoothly with only a few minor hiccups.We especially appreciated the hotel transfers from the airport. These relieved all the pressure of knowing how to get ar...Read more
ound in new countries. The only negatives were the lack of financial transperency, unclear communication, and delayed reimbursement for a few payments. This confusing communication was extremely stressful,especially for already anxious travellers.More patience is needed for explanations, listening in a non judgemental way to individual preferences and being open and honest about the exact ammounts being spent on what. These comments do not apply to everyone from Australian Escapes. I think what they do is incredible. It is a shame that I also feel quite bruised by the experience of organising the trip with them.1 comment
John G.Australian Escapes
Thanks Alison, we appreciate your feedback. To balance the few negatives for readers - this was the largest trip we have booked to date, spanning three months of travel, multiple tours and over 60 fli... Read more
ght, accommodation and activity bookings. There were a few bookings where the accommodation providers or activity suppliers would only accept payment on arrival, a couple of those were missed by us and that created some confusion. Refund amounts required some checking; this was at a time when we had a large number of travel departures which caused staff time issues. We have apologised, and apologise again for the delays. Thanks again for your feedback Alison. JGSimilar opinion? Write a review on ieatwords.com.au!
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BlakeMelbourne
Russian River Cruise.
My wife and I used Australian Escapes to book a 13-day Russian river cruise on the Volga Dream. I don't think they'd heard of Volga Dream before I asked, but the team at Australian Escapes went to a lot of trouble to organise everything perfectly - including the very tiresome Russian visa application
I give them five stars because all the arrangements for our trip went like clockwork and they gave me a very good price
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- Verified customer
European holiday,
Our trip was amazing, could not fault Australian Escape. Accomodation all boutique hotels throughout Europe, It was totally stress free. Two River cruises on Modigliani and Symphonies, staff were fun but efficient.
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A rip off'
Had a trip to Canada just recently. Booked through Australian Escapes. It was terrible. The 7 day Coach tour was only a 4 day run by Chinese tour co. ( 3rd party?). No breakfasts were included but were supposed to and even though we had documentation to say that, the Chinese company Super Vacations refused to accept that. Had to pay a lot extra with Service Tax at $10 per day. We are trying to get our money back. From day 1 it was a nightmare. No one seemed to know what they were doing. We had a cruise to Alaska too which was OK< If any one is looking at this tour I hope you like wasting time at a Ginseng factory and looking for meals as Chinese only orientated for meal plans, It is very rushed! and very tiring,
7 comments
John G.Australian Escapes
Elizabeth, as you know we are trying to find out why the tour was changed. This came as a big surprise to us via your email yesterday and certainly was completely out of our control. This matter howev... Read more
er can be resolved outside of this website. Your feedback has already gone back to the tour company and we are yet to determine what actually happened, but we are working on it.I sent you an email over a week ago. And Ben responded and said there was another couple going through the same thing 2 weeks before us but yet you have advertised the exact same tour again. He said h... Read more
e would not! My point is that this ( Coach Tour part of the holiday) is not suitable for anyone else but Chinese as it is so orientated to Chinese speaking people.The tour company obviously changed it but we employed Australian Escapes for this holiday. Not 'Tours 4 Fun' or any other group.This email is the 2nd email so don't know how it was a 'big surprise' yesterday?Liz and myself did not book for a tour of 46 chinese .Imagine yourself in a bus with chinese chitchat for 4days..There were lot hiccups no.breakfast vouchers sent which should have been included.chine... Read more
se winery.chinese ginsing factory.chinese lunches.bus breakdown for 1&1/2hours on way to glazier.some hotels being renevated in industrial areas.4 day tour and not 7day we were booked for..We booked through Aust Escape so you should monitor with tours 4fun what they are doing.Liz even had to redo flight dates.even chinese lunches were prebooked and we had to look for meals.Alaska cruise was only good part of this holiday.Liz was disappointed for me as I had never been overseas before and had lost my husband.Also Liz's email clouldnt have been a Surprise as it was sent week before and Ben responded.All we are asking is part refund for a chinese 4day tour we DID.NOT book.It should have been 7day tour as planned.regards CarolSimilar opinion? Write a review on ieatwords.com.au!
Rip off
Offered a package for a holiday but refused to say where specific accom was unless I paid money in advance -- I declined and booked a cheaper trip myself. Continually harass for membership renewal with misleading promises -- eg flight vouchers
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John G.Australian Escapes
When we research accommodation for members for short stays at non-membership hotels we often do not supply the name of the property either (a) because availability changes hourly to daily and we canno... Read more
t guarantee which will be the final property when a decision is not made on the day or (b) because there have been many times when the customer goes to the property direct or might use a price-beat guarantee elsewhere to get a lower price. Our policy is as follows (as per wording on invoices): "Once you agree to proceed and pay the above amount we will supply specific accommodation details for approval prior to booking if specifically requested. You can be confident that the property(s) selected will be to your satisfaction. However, if you are not satisfied we will find an alternative to suit your preferences."Similar opinion? Write a review on ieatwords.com.au!
They wanted me to renew my membership
Had a phone call from this company wanting me to renew membership tho is not due til June. They said I had $4000 in credit tho I had not paid membership since its publicised problems over two years ago.. so I asked for a hypothetical holiday situation and which properties were available...they could not give me a direct answer but waffled around and said I would have to phone the travel agents .... I was a member for 8 years and never used it yet had only $4000 credit??? No thanks.
1 comment
John G.Australian Escapes
The membership renewal team members cannot provide travel quotes, they are permitted to only give examples from the website. If a member wants a specific travel quote, we ask that they phone our 1800 ... Read more
number or submit an enquiry via the website. That way a professional travel consultant will handle their enquiry and provide a written quote or travel plan. Travel credits are part of each membership and are issued according to the membership level.Similar opinion? Write a review on ieatwords.com.au!
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John G.Australian Escapes
Thanks very much Alex. I will pass on your comments to Skye and Ben. We're glad you enjoyed the cruise and your holiday in general - sounds like a dream trip.