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Reviews

4.1

267 reviews
5
(195)
4
(15)
3
(2)
2
(2)
1
(53)
  • Product Quality
    3.6 (38)
  • Return Claim MadeYes (1) · No (37)
  • Customer Service
    3.8 (42)
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Anti-wrinkle

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvile
TreatmentsInjectables
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Paula, we're sorry to hear of your experience so far. We take your feedback seriously and have passed this along to the Helensvale management team for immediate review and follow up. Kind Regards, Australian Skin Clinics

Tattooparlour

TattooparlourMelbourne Ferntree gully

  • 4 reviews

Purchase laser and have it expire .. Bad luck !! Money wasted even though I was encouraged to purchase !

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKnox
TreatmentsHair Removal
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Deb

Deb

  • 2 reviews

Lovely staff and good treatments

published

I just feel regarding skin products that the less added ingredients that are not any benefit to the skin and which some people may get an irritation from for example perfume or fragrance, should be left out and perhaps a more natural kind of preservative, should there be one, perhaps made from essential oils could be used. I know that the smell of a product can be attractive to some people and the reason why they may purchase it, but myself, it is a deterrent and I would prefer no smell at all, or a fragrance that is derived from a more natural source. With many treatments it is necessary to purchase skin products to enhance the treatment.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationElanora
TreatmentsSkin Treatments
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ROZI

ROZI

  • 4 reviews

Great service

published

Good friendly service at Bulimba store.
Wide range of services - and most of the staff are 'people-people' and really care. They are trained to get good results and I have always been happy with the result

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBulimba
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Rozi, thank you so much for this wonderful review!

Shirin B.

Shirin B.New South Wales

Unprofessional customer service

published

Not recommended at all!
Avoid buying those prepay packs as if sth goes wrong seems they don’t care!!!!!!!!
I bought a package valued $450 from Hornsby store and store went to liquidation, my money gone and no one is taking responsibilities it, head office told me it’s nothing to do them! You expecting as a well known brand they refund your money or transfer your service to other shops but!
How come all the advertisings and promotions coming from you and people trust and buy them and they never gets their service !!!
To me it’s like robbery but in a fashion way!
Very disappointed!!!!!!!

TreatmentsSkin Treatments
2 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Shirin B.
Shirin B.

This is not acceptable, it’s still under Australian Skin Clinics and should keep their clients happy, as an unsatisfied client I will try my hardest to keep everyone away from your brand!

Black eye

Black eyeSouth East Queensland, QLD

  • 2 reviews

Avoid Brisbane MacArthur Central-not experienced in injectables! Received a complete black eye without any apology.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacArthur Central Brisbane
TreatmentsInjectables
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
  • QLD
  • Verified customer

Save your money, skin, and peace. STAY AWAY

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
TreatmentsHair Removal
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Sean

SeanSouth East Queensland, QLD

This is Perfect

published

I want to say how amazing Cherie is and how she makes my day.
She is professional. attentive to detail and I love coming in just to see her at pacific fair

Wonderful staff

Laura is such a wonderful team member she is a wealth of knowledge and always a pleasure to be seen by and looking after me at the pacific fair clinic

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPacific fair
TreatmentsHair Removal
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Sean, thank you so much for this incredible review!

Dominika

DominikaSouth East Queensland, QLD

  • 4 reviews

Great service!

published

I have been a customer at Robina clinic for a year now and I have always received a great service. Never had problems with booking, always taken on time, work done properly. Even though I have moved further away from the clinic, I still go there and do not want to change to another one. Staff is always nice and tries to do their best to provide a great service. Definitely recommend this clinic. I have been only doing Laser hair removal so cannot talk about other services, but LHR definitely done well.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
TreatmentsHair Removal
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Dominika, thank you so much for this wonderful feedback and review. We really appreciate it! Kind Regards, Australian Skin Clinics

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Tammy

Tammy

  • 6 reviews
  • 1 like

Outstanding customer service !

published

Lijie is absolutely amazing, also the staff and manager are totally amazing and thorough! I highly recommend the northland clinic, I will definitely be a revalue customer of theirs, I have been to many other clinics and nothing has compared to the service and the results I have had !

TreatmentsInjectables
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Tammy, thank you so much for this wonderful review and feedback! We really appreciate you! Kind Regards, Australian Skin Clinics

leanne

leanneSouth East Queensland, QLD

Australian Skin Clinic - North Lakes - Amazing staff

published

I had my consultation this morning at North Lakes with Belinda. She was extremely helpful and gave me all the information I required. She gave me some great tips & advice on what skin treatment would personally suit me. I didn't feel in any way that she was just trying to sell me stuff. She was friendly and professional & I look forward to the treatments I am booked in for.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes Brisbane QLD
TreatmentsSkin Treatments
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Leanne, thank you so much for this lovely review! So glad to hear you loved your consultation and we look forward to having you back in for your treatments! Kind Regards, Australian Skin Clinics

Marzieh

MarziehSouth East Queensland, QLD

The Customer service was great

published

The ladies in the city Brisbane store are warm, informative and helpful. I look forward to being a long term client of there's due to their wonderful customer service. Also Beth gave me lots of tips for my skin! I look forward to not wearing any make up because of all the products here

Customer Service
Return Claim MadeNo
Store LocationBrisbane City
TreatmentsSkin Treatments
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Marzieh, thank you so much for this wonderful feedback!

Julia H.

Julia H.South East Queensland, QLD

  • 2 reviews

Seeing great results

published

I came across a really good discount Australian Skin Clinics were offering, and I had heard great things about laser hair removal so I decided to give it a go. Although it isn't the most comfortable procedure, the results I am seeing are amazing. I have been amazed at how effective laser hair removal is and would highly recommend Australian Skin Clinics to anyone who asks! Very happy with my results and am happy I took the leap :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAustralian Skin Clinics, Bulimba
TreatmentsHair Removal
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1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Julia, thank you so much for this fantastic review and feedback! We're so glad to hear that you are loving your results so far! Kind Regards, Australian Skin Clinics

Sue

SueSydney, NSW

  • 9 reviews

This is the best antiaging treatment!!!! Anti wrinkle injection

published
TreatmentsInjectables
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Sue, thank you for the honest review and feedback! We love to hear that you are seeing great results so far! Kind Regards, Australian Skin Clinics

Amazing

published

Do yourself a favour and go. Im a customer at the watergardens store and am very happy. Hang the therapist is the best. Great service every time i go. Service with a smile

TreatmentsHair Removal and Skin Treatments
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks so much for this wonderful feedback Yvonne!

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Mary

MarySouth East Queensland, QLD

Total rip off

published

I went to Australian skin clinic Carindale I had breakouts and they suggested me to have 3 microdermabrasion treatments for start.1st treatment was very quick as they said it will take 45mins but it was hardly 30 minutes 2nd treatment was good but the lady didn’t put the mask on and 3rd treatment just made my skin soo dry especially around my eyes the skin started to peel off and now it’s so sensitive I can’t even put mild Moisturiser on.its burn really bad.i went back and see the girl who gave me the treatment and she give me the tester serum to put it on but still didn’t help.its been a month and I’m still having this burning and very dry skin around my eyes.

TreatmentsSkin Treatments
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

The reviewer stated that an incentive was offered for this review

Christina. L

Christina. LGreater Melbourne (Metropolitan), VIC

WOW - Thank you! The results are amazing!

published

I had the pleasure of visiting Plenty Valley's Australian Skin Clinic and the results were outstanding.

The staff were very kind and super welcoming. I had my lips and wrinkles treated and was impressed with the amount of careful study and recommendations catered to my face. The results were nothing short of AMAZING!

Kelly (my injector) was lovely, informative and a perfectionist (I personally think she is an artist) I have had fillers before but I have never experienced a service that thoroughly studied what was best and most suitable for me to finally bring out the best of me. I am LOVING my beautiful and fresh look - you made me look 10 years younger and so glamorous. I am so happy with the results!!!

TreatmentsInjectables
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Christina, thank you so much for taking the time to write this review and share your feedback! We really appreciate it! Kind Regards, Australian Skin Clinics

Stevie

StevieSouth East Queensland, QLD

Friendly staff and very helpful

published

The ladies are very friendly and helpful. Full of knowledge. Had my first ever injections and the nurse made sure I knew everything before they started the treatment. The treatment itself was very gentle.

TreatmentsInjectables
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Stevie, thank you so much for this lovely review and feedback!

misinformed of price

published

I went in on April 2nd, 2022 without an appointment as I was a tourist looking for a place to get a facial. The lady at the counter recommended the microdermabrasion and LED light. Got the appointment for an hour and a half later. Treatment was ok. I asked the lady what the benefits of LED light were and she seemed to be talking in circles and not really knowing. When it was time to pay, I was quoted a different price. So I mentioned that when I made the appointment, I was told a cheaper price and now they were overcharging me. The lady argued back, wouldn't admit her mistake. But the other lady managed to get me the cheaper price. But honestly, I felt it was a waste of my money. Don't see any difference at all. Wasted A$179.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitt St Mall
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
S.Grech

S.GrechMetropolitan Adelaide, SA

Amazing staff and great service

published

I had my lips done by one of the nurse's at Australian Skin Clinics at Marion after my best friends recommendations. I am so happy with the results, the injector there is a amazing.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAustralian skin clinic in Marion shopping centre, next to Aldi.
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you so much for this wonderful feedback!

Page 2 of 14
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Questions & Answers

Fud

Fudasked

Australian Skin Clinics

What’s your complaint procedure?

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics

Suzie M

Suzie Masked

Australian Skin Clinics

My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics

Rabbit

Rabbitasked

Australian Skin Clinics

Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.

2 answers
Cally
Cally

Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company

Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing [email protected]. Kind Regards, Australian Skin Clinics

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