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Reviews

4.6

41 reviews
5
(36)
4
(1)
3
(0)
2
(1)
1
(3)
  • Product Quality
    4.3 (6)
  • Return Claim MadeYes (0) · No (7)
  • Warranty Claim MadeYes (1) · No (5)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
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Should have got this bed YEARS ago !!

published

I've had this bed for just over four years and I can't live without it. I had the usual back and shoulder pains and after doing some research I stumbled across "Beds For Backs". In a nutshell, I clearly remember the first time I slept on the bed, the following morning I literally sprung out of bed. Over a short period of time my body complaints were a thing of the past. THE BEST BED I'VE EVER SLEPT ON. It really does prove that you get what you pay for and this is a classic example. I have no hesitation in recommending these beds to anyone, anytime, anywhere! The best part about it, they're Australian made.



1 comment
Beds for Backs
Wal M.Beds for Backs

Cirian it's great to hear that you're bed is doing what it is designed to do and we are confident that it will still be going strong in 10 years time.
Regards Wal Maguire CEO

Thanks Alex

published

Thank you to Alex, production manager at Beds for Backs for looking after me all these years. I have purchased two mattress, a slat base and stopper through Beds for Backs. Recently on finding my newest mattress too hard, Alex bought it back into the factory and added a comfort layer. This has helped with the softness.. but unfortunately its still too hot. The cooling layer works but is difficult to sleep on.

1 comment
Beds for Backs
Wal M.Beds for Backs

Karen, is really great to hear from a long time customer. Yes comfort layers can hold heat and any mattress with a thick topper will be hotter that one without. Again, Karen thanks for your honest review.
Regards Wal Maguire CEO



Love the bed

published

We just love the bed. Very comfortable. Wake up fully rested. Not to mention excellent customer service from Kristy -Campbellfield branch. Will definitely recommend to others.

1 comment
Beds for Backs
Wal M.Beds for Backs

Evelyn, thank you for your review and comment on our staffs customer service at the Campbellfield store. We hope you enjoy your new bed for a long time and see you back in 10 - 15 years time.
Regards Wal Maguire CEO

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Karen

KarenTaylors Lakes

My faith is restored!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Karen
Thank you for your frank and honest review. It's great to hear we have been able to address your needs.
Regards Wal Maguire CEO

Excellence Customer Service

published

I would like to thanks Alex from Beds for Backs Campbellfield for his help. He is best with all the knowledge about mattress.
I purchased King mattress in 2012 had problem with the Mattress in last few months, I made a report to Beds 4 backs and Alex came through and inspected the mattress and straight away booked the mattress to be picked up and fix the mattress and by the way Alex arrange a loan mattress for the time my mattress is fix.
Would highly recommend Beds4 Backs.

1 comment
Beds for Backs
Wal M.Beds for Backs

Omkar76, thank you for your positive review and we are pleased to have been assistance to you.
Regards Wal Maguire CEO

Peter

Peter

  • 2 reviews

Excellent service

published

Have had a mattress and the system that goes under the mattress for 9years.. Thought we needed a new mattress so we went to campbellfield store with our trailer. Well we came home with an empty trailer....
Thanks to Peter he refreshed our memories how to use the system... We applied this and haven't looked back....
My husband has a bad back and I also have hands problems,in which this has helped us both.
A BIG THANK YOU PETER
If you have a back problem this is what you need....

1 comment
Beds for Backs
Wal M.Beds for Backs

Amazing before and after sales service.

published

We purchased a dial adjustable bed two years ago. Loved it but my husband's health needs changed and we needed an electric bed with head and foot elevation. Went back to Campbellfield store to discuss our needs with Alex. He went out of his way to meet our request, to the extent of having our new bed made and delivered within two weeks, also amazingly made a cost consideration from the purchase price of our previous bed. You just can't get better customer satisfaction than that. We are loving the new bed, it allows us both to have a more restful night's sleep. We both couldn't recommend a product or company more highly.
Carole and John Dunbar

1 comment
Beds for Backs
Wal M.Beds for Backs

Carole and John thank you for your kind words. Our philosophy is a bed is an investment not a purchase and that we should support our customers throughout its life.
Regards Wal Maguire

Sensational Customer Service

published

Purchased a mattress within the last year, however it was too soft for my liking. Went and saw Alex at the Campbellfield store and he has swapped the comfort layers over in the mattress so that it is now firm. Beds for Backs have exceptional customer service, when i am up for a new mattress down the track I will definitely be back!

1 comment
Beds for Backs
Wal M.Beds for Backs

Reza good to hear that we have looked after you. As our mattresses are manufactured in Melbourne we are able to make changes to suite our customers.
Regards Wal Maguire

Amazing service !!!

published

After having our mattress for 5 years I developed some hip problems and the mattress just did not seem to work for me anymore. I called beds for backs and everyone I came in contact with was amazing. They were sympathetic to my hip pain and after FIVE years helped fix my mattress at no cost to me (used a gift voucher that they themselves had sent me after 5 years!!!). Now I can sleep !! Thank you.

1 comment
Beds for Backs
Wal M.Beds for Backs
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happy customer

published

we had bought a mattress and after 6 months we were not 100% happy with it. We called Alex at the factory, he came to our house to inspect. He saw nothing wrong with it however, as we were not happy, he helped us and changed the specifications to our liking. We Thank you very much for all the help and now we are very happy.

1 comment
Beds for Backs
Wal M.Beds for Backs

Michael our customer service is a hallmark of our organisation. Yes Alex went out of his way to make you happy and that is our main concern. Thank you for your review.
Regards Wal Maguire CEO

Excellent Beds.

published

Have used Bed for Backs mattress for the last 7 years. Find the beds very supportive for backs and gives a very comfortable nights sleep.

1 comment
Beds for Backs
Wal M.Beds for Backs

Dear Price thank you for taking the time to let people know your experience with our beds. 7 years and many more to come is a pretty good investment in staying rested and healthy.
Again thank you, Wal Maguire CEO

Luchie

Luchie

  • 2 reviews
  • 4 likes

Excellent Service and professional advise

published

Dear Alex,
I strongly recommend Beds for Backs to anyone who is contemplating buying a new mattress and base. The service is by far the best I have ever come across.
I would like to thank the staff and Alex in particular who was very patient and understanding in solving our problems. We went through 3 mattresses and 2 basses before we found the wright ones for us. All this took 12 months and we were always greeted with a smile and a genuine concern for our comfort every time we went back.
Beds for Backs is family run business and they treated us like part of their own.
Thank you again.
Cathy Bologna.

1 comment
Beds for Backs
Wal M.Beds for Backs

Cathy thank you very much for your kind words in recognizing our customer service and the staff that helped you along the way. Our commitment is to ensure you have the right bed not just selling you a bed. Thanks again Wal Maguire CEO

Excellent Quality and Customer Service

published

I went to Beds 4 Backs in Campbellfield to buy a new mattress. The sales assistants were very helpful and patient with me as I visited 3 different times to decide on a mattress. There is a lot of different mattresses/bases to choose from to accommodate personal issues or body types. I have had my mattress for a while now and I have been extremely happy with my choice, I have not been feeling sore when I wake up. I love my new mattress and miss it so much when I go on holidays. Thank you so much to everyone at Beds 4 Backs in Campbellfield, I am so happy with my mattress, the quality and detail doesn’t compare to any other bed/mattress store I have been to.

1 comment
Beds for Backs
Wal M.Beds for Backs
MEGS

MEGS

  • 2 reviews

Happy Customer just received GST refund

published

Ive never slept better with my Ergo shape mattress Ive had it for years and it's still as good as the first day. I would recommend Bed for Backs for your next mattress.

1 comment
Beds for Backs
Wal M.Beds for Backs
MEGS

MEGS

  • 2 reviews

Great customer service provided by Ibrahim

published

We love our bed, very happy with bed 4 backs products, we have used the mattress protectors. The dial the bed has improved our body, as we don't wake up stiff and sore anymore.

1 comment
Beds for Backs
Wal M.Beds for Backs
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Anthony

AnthonyPascoe Vale

Great Service!!!

published

We purchased a mattress in 2007 and it has been fantastic and still going strong!!! Recently we received a Christmas present from Bed for Backs which allowed us to buy a new pillow and mattress topper which we purchased in Campbellfield. Thanks to Bed for Backs specially Ibrahim at Campbellfield store! We will be back!

1 comment
Beds for Backs
Wal M.Beds for Backs
Chris

Chris

  • 2 reviews

Great support

published

Good for those requiring extra support around the lower back. very comfortable. great service from the staff at the Campellfield store.

1 comment
Beds for Backs
Wal M.Beds for Backs

Fantastic service and excellent products

published

Beds for backs provides an all inclusive and comprehensive care for your back. They offer trained staff who are able to assist and offer professional advice.

1 comment
Beds for Backs
Wal M.Beds for Backs

Josie,
Sorry I haven't responded to your review before today. Thank you for taking the time to post a positive report, something many people wouldn't do.
I am pleased we met your expectations.
Regards Wal Maguire CEO

Amazing Consultant And Great Customer Service

published

had a few issues at the start, but after talking to Ibrahim am quite satisfied with after service help. The bed its excellent. Ibrahim been very helpful and very supportive, he's got a lot of experience. I highly recommend beds for backs to others and all my family .

1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Gloria, thank you for taking the time to list a product review. It is great to hear that one of our consultants has looked after his customers.
Regards Wal Maguire

Pat

Patmelbourne

Unbeatable Service, Excellent Company to Deal With

published
1 comment
Beds for Backs
Wal M.Beds for Backs
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