Bought a basic bed frame, no draws underneath. Base slats were held in by plastic clips. 4 clips have broken. Husband and I cannot sit on same area of the bed without more breaking. We are small people. I'm 54kgs husband is 70kgs.

Company is so out of touch with its customers. There is no such thing in this company's operating model where the customer who has concerns is even acknowledged.. You get spat out a whole lot of rubbish and jargon about legally they are not obliged to give you a refund..

As Travel Agents we used Travelcube now called Bedsonline as a wholesaler for accommodation, tours and airport transfers only to experience the worst customer service any one can offer. Last minute cancellation of services without any back up or compensation is a common occurance. All hopeless customer service personnell are located in Manila or Bangkok. Do not expect any assistance from them. Sydney management and sales office will not even bother to reply to your emails or phone calls. DO NOT USE TRAVELCUBE OR BEDSONLINE as they are now called.

BedsOnline
Group collapses into administration- THIS COMPANY IS NOW BANKRUPT
has collapsed into administration after struggling to compete in the face of “unsustainably high rents”.
The company has 38 stores across the country and four distribution centres, trading under the Focus on Furniture and BedsOnline brands.
Administrators :McGrathNicol partners Barry Kogan,

Tried to purchase 2 beds for my sons, no communication nothing for over 3 weeks then all of a sudden want to deliver and charge further charges.

Quick to take the money !! slow to deliver the goods. Was told 8 working days for delivery. still waiting 3 almost 4 weeks later.

Great service - I spoke to Roy on the phone and he was fantastic, he was patient and wasn't the pushy type which I liked and was extremely informative and gentle with his approach. The mattress I bought is fantastic and there was nothing about the whole process that I could fault. Well done Roy - you were great and I appreciate that.

I wanted to purchase the iGravity mattress from beds online, very much. I live 2.5 hrs away from Hallam and drive a sedan, so was disappointed that they only offer collect, not delivery. More disappointing though was the lack of interest or empathy on the part of the customer service agent I called to make that inquiry. Maybe I called on her tea-break time, who knows...but she couldn't talk over me or get me off the line quickly enough. Sad that I'll never know the joy of the iGravity...it looks amazing.

Great service and when i had to add to the order, they put it on the same delivery for me.
Would use them again

Overall great service. Easy ordering and payment options. Any queries I had were responded to promptly by Bev. Delivery guys were friendly. All in all a great online purchase!! Would buy from again without hesitation. Thank you !

Very happy with my new bed base, two drawers make a big difference for extra storage. Very efficient ordering process, Beverley was a pleasure to deal with, always pleasant, prompt and efficient, thank you guys, would definitely recommend.

I am very happy with the service I received when I purchased a new mattress for my spare bed from the Rose Bay store

We purchased the mattess online so easy and convenient. It took a couple of weeks to arrive in the warehouse before we got it but when we did it was well worth the wait i didnt want to get out of bed i was so comfortable.

I ordered a bed and base and was told it would be delivered by a certain date. It arrived a week later. The product itself is great but I didn’t appreciate how the delivery was late and how hard it was to find out when it would be delivered as I couldn’t call the customer service line during their hours as I worked full time and no one on the emails could solve my issue.

I waited a month for a Sleepmaker double mattress from BedsOnline, however the customer service was helpful and didn't leave me in the dark about the progress of my order.

I purchased online a double ensemble Beverley was great in keeping the communications by email before and after delivery and she followed up a minor issue but very important for us - a change of the bed castors.
Beverley is an excellent customer service person and the delivery team has been great with their timing and communication Thanks All at Bedsinline, Simone

Purchased in store and were sold king singles to be combined as a king we were given different height mattresses They refused to
Sort this out. After 6 months beds starting sagging badly. Beds are really sagging and we are
Trying to get refund or replacement
my wife Has had major surgery so want to resolve this quickly