Beds Online (page 3 of 17)

I ordered a bed with a trundle, was advised bed was coming. No bed, no contact. Second time I was told bed was coming, no bed no contact. By this time I ended up talking to someone in the office who didn't know what had happened and apparently didn't care too much. Repeat this about 3 more times, until finally the bed arrived. Had purchased from them in the past and they were good, but now I really can do without the absolute frustration of nobody knowing anything about my order. If I wanted that, there is a number of Telcos I could probably ring!

I ordered a king bed suite online at the end of July. I paid $1000 upfront and the rest via telephone the very next day. I was told it could take up to 3 weeks for the bed to be delivered. What I wasn't told, was that each part of the suite comes from different suppliers so It would be done in multiple deliveries.

A few weeks later I finally received a call advising of the delivery for the 2 bedside tables and when the men showed up to deliver it they requested $400 even though I had made the payment 2 weeks prior. I had to log in to my onl

Needed a new mattress for my sons bed upgrading to a queen he got a domino last time so got the same one next size up Easy website Easy delivery friendly service

I made the purchase over the phone. I needed help choosing which mattress to buy for my toddler and the gentleman I spoke to was so helpful. We chose one, he honoured the online discount code and I purchased online. He said deliver would be 10-12 working days and it came after 7 I think. Was very very happy with the service, price and delivery times and would recommend them for future.

Appalling customer service
Purchased a bed instore. Was told that the full amount had to be paid for the order to be placed. Placed order and paid with delivery day to be Thursday. No delivery made Thursday so ring to enquire to be told my order had not even been placed. No one could answer why this had happened even though the worker who took my order was the person I was talking to onthe phone.
I was assured the order had now been placed and new delivery time frame was the following week. Again no bed is delivered the following week. No c

Still waiting to get through to beds online...

Said mattress would be delivered two days ago! Have called Courier and they said Beds online haven't sent it yet, so why does Courier have cosignment?!

Will be seeking further advice for resolution after today.

Please respond.

Update: reached beds online, they said would call courier and call back still waiting on call back ...

I made a purchase online for a bed base. The estimated delivery time was 10-12 working days. However I didn't receive anything or a phone call/ email to say why there was a delay. It has now been 4 weeks since the purchase and still nothing! I have made many phone calls to see what is happening but each time there is no definite date. They promise to call me back with more information and don't call back. WOULD NOT RECOMMEND TO ANYONE and never buying from here again.

Worst company ever. I've spoken with 3 people, lots of promises of it'll be in the warehouse by the end of week and yet, still nothing.

Last week I had 2 king single Avioli beds delivered for my teenagers.

I ordered them through the Best Price Furniture Warehouse in Manly Vale, named 'Jack' bed in store.

The quality of the beds and the look of them is amazing. We absolutely love them... the workmanship and the finished product is so beautiful - I couldn't be happier.

I purchased my chair online and found the process quite streamlined and easy. I received a call to arrange delivery of my chair and it was delivered on the day specified.

Easy purchase from start to delivery, and a great mattress for the price.

Could be more proactive in arranging a delivery date / time though.

Very happy with the bed frame I bought from beds online. Greatt customer service. Delivered on time and free delivery.
Highly recommended.

I bought the mattress online because I already knew what I wanted and the purchase process was quick and simple and I got a huge discount, when I received the mattress I put in place straight away and had the best night sleep in years. Excellent.

I purchase an upholstered queen bed with drawers online. The service was excellent. The bed arrived on the day and time I was told it would arrive. The drivers were polite and put the bed together for me. I had a great experience with bedsonline. Definitely use them again.

It has take 4 attempts 50 phone calls and 2 months to complete my order of 3 beds and 1 base.
1 the promised delivery date didn't happen because the warehouse had no order.
2 the revised delivery date went to the wrong address.
3 the third delivery was of temporary mattresses as our order was in full filled as the wrong truck was sent.
4 the third delivery only delivered part of the order.
4 the4th delivery was of a spare mattress.
5 the 5th delivery was of a spare mattress only.
6 the 6th delivery took 3 weeks and repeated errors of delivery address and wrong truck size.

If it wasn't so annoying it would make a great sit com.

Purchased online but didn't want within their estimated delivery time, so organised to extend delivery when we moved house. Bed showed up when promised.

Pretty bloody good. They were out of stock of the Queen size for a few months, so I bided my time. When they became available, the price had gone up, but they honoured the previous price. The mattress was delivered within a week, and the delivery guys were super polite. Now sleeping on the bed, and it is firm, just the way I want it. It's great in winter, keeping us warm. Hope it is just as good in Summer!

They told me my order will be delivered after one month, then the sales called me before the delivery day and said the order is not available. After one month, they said only the frame is available, but they cancel the delivery again coz the frame is not actually in stock!
so after 2 months, we got nothing!

Purchased Bed Ensemble online with the thought it would be delivered within 7-10 days. Order number 127807.

Customer service says we ordered on 11 August when in fact it was done on 31 July.

They can't say an eta, just that manufacturing takes 3-7 weeks.

This company has no integrity at all. I completely agree with all the one star reviews I saw below. I bought a bed frame in June through their Weatherill Park showroom.

Promises:
1. Bed frame will be delivered within 6-8 weeks.
2. Bed will be delivered AND assembled.
3. Customer service: "we will give you a call back"
4. Customer service: "Your bed frame will be delivered on Saturday"

Fact:
1. No sight of it within the specified time frame. Customer service has the audacity to tell me that the normal manufacturing time is 10 to 14 weeks.

I ordered a bed frame from BEDONLINES and was told it would only take 7-10 days, It ended up taking 2 months and that was just to pick it up from their warehouse!! When I called the service team not only were they rude but continuously kept lying to me on the date of delivery so that I wouldn't ask for a refund. I will definitely purchase elsewhere in the future.

The purchase was made online and I had great correspondence before and during delivery.
When the bed was delivered it was also assembled by the technicians which was a very pleasant surprise.
Very happy overall

I ordered and paid for a bed, mattress and accessories from this website over a month ago and it still has not arrived. I have had no email or phone call from the company to say if / when my order will be delivered. I contacted their customer service by email and I received a reply that said that because of the high number of emails received they couldn't even respond to my email! This company is a scam website. I will be contacting fair trading to report this company and try to get my money back.

At the time of purchase, I was advised that it would take 7-12 business days to arrive. It ended up taking 18 (a total of 25 calendar days).

When arranging delivery, they weren't able to give me a delivery window until I committed to a particular date (i.e. take the whole day off).

The delivery time I was given was an afternoon slot, with an estimated time after 3pm.

The bed ended up arriving at 9:30am.

If you can deal with a long time between purchase and delivery, and can take a whole day off to wait for the delivery (regardless of the actual delivery window they give you), then I guess they're ok.

I purchased online and had a problem as the mattress was mistakenly sent to the wrong place. Bedsonline rectified the problem quickly and professionally. They checked up on me regularly to see that everything was ok. I now have the bed and my son is sleeping soundly.

Thanks Beds Online!

Purchase was made on line. Easy to order and delivered quickly. Good quality product. A little hard to assemble but worth while. Ordered another one as a result. Delivery was a bit costly. Thanks.

My wife and I bought two Queen ensembles for our new house. We were extremely happy with that purchase so when my parents needed a Queen ensemble for their house we didn't hesitate in going to Beds Online again. I must admit we did do a bit of retail research prior to placing our order. However, nothing we saw or tried could match Beds Online regarding price or, in most cases, quality. My parent's bed has been delivered and they could not be happier. The whole process, whether it was buying our beds or my parent's bed, was extremely easy and professional. We are considering purchasing another ensemble for a spare bedroom we have and would not hesitate in going back to Beds Online.

Their service was informative and helpful, plus they were very patient and kind with us after we realised we had chosen the wrong level of firmness in the mattress. The best prices we found in Sydney for king koil beds too.

Easily the worst customer service I have ever received. I purchased a bedframe from Bedsonline in April, paid in full and am still awaiting delivery. The customer service is appalling, I have spoken with 4 different people via email and telephone and each is more incompetent than the last. So far I have been given three delivery dates which are continually pushed back. Last week I was finally told that the bed was in the Sydney warehouse and I should expect delivery this week, only for me to call this morning and be told that it is unclear whet

Purchased a wheat bed base on line, but a a grey bed base was accidentally delivered. Advised them of this by email, and they told me an exchange would be made with a wheat base. It was delivered in 3 weeks. I was fine with this service. They will take care of your needs if you email them, however it may take some time. You just need to be patient !

I am really happy with the mattress I purchased. It's Sensus Avarta single mattress. It's a beautiful and wonderful, the best mattress I have ever purchased. Best quality best price ever.

Awesome bed, very comfortable we are very happy with our purchase and the communication of the delivery drivers! We will be ordering another bed very soon

We ordered our bed over the phone and were told it would be delivered with the trundle in 6-8 weeks. At 10
Weeks we receive an email (no phone call) to tell us trundle got destroyed in transit between making it & the warehouse and it would take another 8-10 weeks to make. We demanded that they send our bed without the trundle as they assured us it was in the warehouse and in stock. 3 weeks after the constant phone calls and we still haven't received the bed, tracking details or have any further explanation. You can only speak to the one person who processed your order, no one else can help you, they hang up on you, refuse to take calls and have not provided any update even after me calling their office 5 times in the lash three weeks.

Had bought a King size ensemble from Beds Online before, hence back to buy another one when needed.
Process was straight forward, delivery was a little longer than one had hoped but all good. Friendly, helpful delivery staff.

I purchased my son's ensemble which is $940 - base and mattress on 3 of Aug in 2017. I had not received any message after 2 weeks, i have to call customer service.. I will take three weeks for delivery. Sales woman told me that delivery would be 7 days to 10 days. But since two weeks later, i have not get any call from bed online. I must call customer service, service organised the delivery date while i talk on the phone. Terrible!!

Purchase made in store. Friendly, helpful and knowledgeable staff.
Delivery was well within the time frame given by sales person. Free delivery was a bonus.

I purchased online and have done previously. Very happy with the delivery time, the products and the reasonable pricing. I would recommend to others.

I purchased the product online after falling for the free delivery. I didn't hear anything for 2 weeks & when I called I was told they would need to ring the supplier and call me back, they didn't call back.
They called me to say my product would be delivered (finally, yay) and that the driver would call me an hour before. The driver called me 10 minutes before delivery. Upon delivery I realised they'd given me the wrong product (I'd ordered a base, they delivered a mattress). I ran outside to chase the driver before they left me with the wro

I recently purchased a white iron queen sized bed. It's lovely and exactly as shown in the photos. It's also very sturdy and good value.
It did take quite a while to come (about 6 weeks I think), however it was worth the wait.
Unexpectedly the people delivering the bed also assembled it (I thought I'd need to do the assembly myself). They did a great job. Very happy.

Your staff member Mia was brilliant. Make sure you keep her. She is an asset to your company. Others I've dealt with there need to learn from her.