Beds R Us
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I was served by Nakeia at the Rutherford Store and I highly recommend her guidance and knowledge.
When spending $$ and making a commitment to a piece of furniture such as your bed, it is such a huge decision. And Nakeia made the whole process smooth and hassle free. We felt comfortable instore which was clean, tidy and well laid out. Thank you.
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Nathan at Tamworth store was very accommodating & knowledgeable in his service. Very happy with our purchase. Highly recommend a visit to the store.
- Incentivised Review No
- Store LocationTamworth
Hi Mal,
Thank you for your 5-Star review. Here at Beds R Us we pride ourselves on quality customer service! We appreciate our clients feedback, we hope you enjoy your new bed!
- 2 reviews
- 1 like
Brilliant delivery time and great product. I had a bad experience with another company.
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- 7 reviews
- 2 likes
just bought electric frame and mattress, floor stock from local store still cost a lot of money, very disappointed on delivery method would have thought mattress would have had a wrapping round it especially as was pushed along floor by one person into bedroom, it was king single but would have expected both delivery guys to at least carry it in, when i mentioned at lack of wrapping was told (this is how you bought it)needless to say not real happy so wouldnt recommend, im sure they can do better
- Customer Service
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Amazing friendly staff and very accommodating to what we were looking for. Love the service and Linda was amazing. The bed was lovely I cajole the ask for anything more.
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Hi Marie,
Thank you for your review, we appreciate the feedback. We're pleased to hear that you had such a pleasant experience in our store. We hope you have many nights of wonderful sleep ahead of you!
So easy to navigate the store at Bankstown.
Felt like Goldilocks, trying many beds, until the perfect one.
Sandy Hall was wonderful and knowledgeable.
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- 2 reviews
- 2 likes
Bought a mattress on boxing day from Beds R US Darwin, '"Slumber Firm" in 6 months the top layer has squished flat and looks like a tortilla wrap, springs have shrunk in size, whole body is now an inch down from the sides, I went to claim my warranty, they said contact "The comfort group" sent them pictures and they replied its general wear and tear, Seriously! A $800 mattress now giving me back pain, and warranty is just a joke. Worst experience ever. Never buy Mattress from this crap store and that particular brand ;Sleepyhead".
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Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.
- 2 reviews
- 8 likes
They sold us the wrong bed that wasnt even in their showroom that we tried out. The bed we got was far too high. They never fixed the problem - just strung us out for 18 months until we got sickof complaining.
Please, dont ever buy from these cowboy operators - you will get burnt.
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Hi, we are sorry you feel you did not have a positive experience with Beds R Us. We endeavour to offer the best service possible to all customers. Many Thanks, Beds R Us Support Office.
Same "string me out" comments. I am starting a Beds Are Not Us website so that all aggrieved customers can state their grievances. Is this what you do to all your customers ?
- 3 reviews
- 1 like
Buyers beware of miscommunication and faulty products. The bed package purchased is faulty, scratches, chips everywhere, broken, unfinished stain, no instructions. I am now in the process and going through Fair Trading. The items are not acceptable. Disappointed to say the least.
- +2
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Tahnee at the Campbelltown store was excellent, from greeting us, explaining benefits of different beds. Very happy with service provided and would highly recommend going there if you need a quality bed
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Hi Kevin,
Thank you for taking the time out to write this review. We very much appreciate your support and for supporting local. We look forward to serving you next time!
- 7 reviews
- 2 likes
Customer service from the Campbelltown store was wonderful. Tahnee went above and beyond to assist my elderly mother. She was so patient and kind. Thank you organising same day delivery. We appreciate all you did for us. Mum loves her new bed. Great job Tahnee, can't thank you enough.
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Hi Silvia,
Thank you for your lovely review, we're glad your mum loves her new bed! It means the world to us to see reviews like yours, customer service and helping others is what we do best. We hope to see you next time!
- 2 reviews
We bought a bed and QS Matino mattress from Beds R Us Bliss Living Furniture in Cambridge Tas and couldn’t be happier with the product and fantastic service provided. Great selection of Australian made products and the salesperson really knew his stuff! Highly recommended.
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Hi Peggy,
Thank you for taking the time to write this review. We're so pleased to hear that you had such a positive experience in our Cambridge store! We pride ourselves on our Australian-made mattre...
The reviewer stated that an incentive was offered for this review
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- 3 reviews
- 1 like
My husband has cerebral palsy and needed an electric adjustable bed as he can’t sit himself up when he has reflux. We’ve had the queen with plush mattress covered by the NDIS since August 2020 and it’s absolutely the worst bed I have ever slept in after just a few months. I used to own a cheap $700 mattress that never caused problems for over 10 years. I have to wake up at 5am just to avoid feeling like I’ve been punched in the ribs and spine. Now my husband is starting to have severe back pain as well and due to this mattress he now needs a pr...
Read moreessure care mattress. The mattress is nothing like the one we tried in store, it is very hard and when using the adjustable component feels extremely uncomfortable and squishes you into the crevices of the mattress. The woman at the Helensvale store was such a piece of work. All we wanted to do was make sure payment was received properly to which she was extremely rude to both our support coordinator and occupational therapist at the time and my husband! Also when we received the bed, it was far higher than we had trailed at the store which caused my husband to fall out almost every night. We called to ask for shorter legs and we were told this was the height we tried which I would know as he would have struggled on the day. Anyway we ended up having to call a different store to provide us the shorter legs as the Helensvale staff claimed they couldn’t get new legs in. Upon reviewing the invoice apparently the funding had covered 2 pillows as well which we never received. This is such a waste of funding which is already difficult to get. I would never recommend Beds R Us for anything, I know times have been tough during covid but there is no need to be rude especially to your disabled customers and their therapists. Shame on you!!- Product Quality
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I am sorry for your situation. If my staff were rude to your support coordinator, occupational therapist and your husband in August 2020, I am very surprised your support team proceeded with us?
Your...
Read more occupational therapist would have approved your mattress choice, there are other retailers that are NDIS approved and if staff were rude, I am sure they would have gone elsewhere.
Unfortunately the staff were difficult to work with after funding had been approved, I’m unsure if there was any other option at the time as NDIS funding had been allocated to the product at your part...
Read moreicular store. It takes a lot of funding to do trials and reports so it would have been a waste to then go to another store and try to get the same price to match what had been approved or do further trials etc. I don’t appreciate that you don’t believe this transpired as it certainly did and we were all very confused by the unnecessary frustrated attitude from your staff. At the time I was new to the NDIS system so I trusted the providers and therapists that they knew what they were doing. The mattress at the store is very different to what we currently have, it feels nothing like the same and as other comments have explained it causes problems after only a short time of using it. I believe this is a terribly made product and not something that should be provided to NDIS participants unless the manufacturer can investigate why so many people are getting back problems.Hi Kerry,
Please get in touch with Helensvale and speak to the owner Dave, as he is happy to help you.
Kind regards,
Beds R Us Support Office
Bought mattresses from large bedding chain stores many times and not satisfied. However the last two mattresses I purchased are from Beds R Us and after long use still love sleeping on my BED R US sleepyhead mattresses
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Hi Deb,
Thank you for taking the time to write this lovely review. We're so pleased to hear that you love your Beds R Us mattress, we take great pride in our work and the quality of our mattresses. Here's to many great nights of sleep!
Stay away! Back pain after 1 month of use. Slumber Plush Queen mattress Bed R Us Helensvale. Owner doesn’t keep his word
We bought the slumber plush queen mattress at Beds R Us Helensvale. Big mistake!I I was thinking to buy a firm mattress,but were not sure,my wife after trying the store mattress and consulting with the owner, decided for it.The owner had given us his word that if we had issues with it ( back pain ) he would be exchanging it for a firm mattress, but that we would have to pay the delivery costs. We believed him . However a month later I have started to have back pain when waking up in the morning.We called today and were told that they don’t replace mattresses, and that our back pain might be due to a medical problem, not the mattress.Not a man of his word. Bad quality. Stay away and buy somewhere else.
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Hi William,
When you purchased the mattress we discussed the possibility of a Comfort Guarantee and the option I gave you was seven days as although you preferred the firm feel your wife decided on t...
Read morehe plush and that’s what you selected. (please note we do not normally offer comfort guarantees on this range of mattresses).Questions & Answers
Hello to whom is the person in charge of making my mattress from beds r us, now I’ve not even had the mattress for 6months.
I purchased this at lakehaven beds r us,.
There is some steel wire or spring, that is broken and sticks through the side of the mattress which unknowingly cut the back of my leg.
I’m a little bit disappointed as I’m not getting no we’re with my issue, if someone has not gotten back to me by closing time tonight, I will be posting a picture of the wire sticking out the side.
On social media of this problem,,,,and will make sure that no one else will buy your mattresses.
Michael Taylor
Hi Michael, I am sorry to hear about this problem. Please email Beds R Us Support Office with the make and model of your mattress and we will be able to point you in the right direction for a warranty...
Read more claim. The best email is [email protected] Many Thanks, Beds R Us Support Office.
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://...
Read morewww.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
Hi Pen,
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
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Details
 Beds R Us Online store5.0(1) | Beds R Us Physical store3.7(48) | |
|---|---|---|
| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Bedroom and Mattresses | Bedroom and Mattresses |
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Thank you Kylie for your 5-Star review, here at BedsRus we try to satisfy all of our customer needs and pride ourselves on quality customer service. Its great to hear positive feedback like yours. We hope you enjoy your new bed!