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ACT, Fyshwick, QLD, VIC, WATina SPerth, WA
- WA, Cockburn
- Verified customer
Great Service and Great Quality Product
Smooth navigation through the store, lots of choice. Very good quality inexpensive bedroom furniture. Shop staff helpful and at no point pushy. Delivery team were excellent, friendly and careful. This was my first time buying from Bedshed and I will definitely consider them for any future purchases. On this occasion the Bedshed slogan was true to their word (No one is better in the bedroom).
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Excellent product knowledge and service
Highly recommend Tony, Stacey and Adam (logistics ) team at Aspley. I have health issues and during this worrying Covid period they couldn't have been more helpful with how they managed my delivery. Also, in shop was excellent customer service and product knowledge. Great after sale service thankyou Tony and Stacey. And the bed/mattress and pillows..best I ever had. No more aches in the morning. Yay!
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Super disappointed
I went into bed shed to buy multiple beds and received okay service when in store, however this is when the good service finished. The delivery men though nice, where late to deliver the beds (understandable, they can’t control traffic) however when they arrived, they delivered only part of one of the two beds being delivered (however we didn’t notice this as we assumed that all the boxes where there and hadn’t moved in to the house yet) when we tried to receive the rest of the bed they said we were lying about the missing parts and that they wouldn’t deal with us. The last of the three beds that we payed for arrived weeks after the confirmed delivery date. Overall super disappointed and may have to settle this at VCAT.
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MattSydney
- 4 reviews
- QLD, Aspley
- Verified customer
Amazingly Efficient Customer Service!
We had bought furniture for our entire home a few years ago, everything had been perfect without any issues but recently one of the struts in our gas lift bed got stuck. Adam and Tony were constantly in touch with us through the entire process (considering the current scenario) and got it all rectified under warranty. Can't ask for a better service!
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- VIC, Moorabbin
- Verified customer
no return without cost
Not good quality, but high price. You are charged for making returns. They only tell you that they have a grand return policy, but not that you have also to purchase their mattress protectors and pay $150 for the 'handling' of the return
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Mark Z.Greater Melbourne (Metropolitan), VIC
Misleading Sales
Visited Bedshed to buy a kids bedroom suit, at the time there was a up to 40% off sale. At the time the suit I was looking for was only 30% off. Advised to wait for 50% off sale and when this arrived, there was no change to the 40% off sale price. Admittedly this is a "up to" sale discount, however this is very misleading for a national company to advertise a sale and not reduce prices accordingly! Taking my sale elsewhere.
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TraceyPerth, WA
Lifesaver “Sandra”
At this difficult time & living in Perth, the lovely Sandra organised bed & all bedding for my 22 yr old son now living in Melbourne. I am so grateful! So incredibly helpful, you went above & beyond!
Thank you!
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Jack B.Perth, WA
Great service. No issues.
David and staff were helpful and friendly. Assisted in giving a great quote and working out a suitable delivery option. Products arrived when promised and without issue. Great service. Very happy with our furniture. Thanks!!
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Amazing customer service
friendly staff.
Lots of information given to help us select the perfect mattress.
David was very welcoming and great customer service.
Would definitely purchase from them again.
And would recommend to anyone looking for a new bed
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Could not get better aervice even if the owner was a personal friend
I went back to the Bedshed in Morley today for some sheets.
I walked out with the best buy in bed sheets.
Definitely visit them for friendly and informed service that makes you feel at home
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Brilliant shop - great value, service and knowledge
They were able to give me a fantastic deal, because they really wanted to make a sale and understood my needs. Amazing service and knowledge, just fantastic blokes who served me. And awesome store, check it out!!
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Rare service
We knew what we were looking for, found it, and our new bed was delivered and assembled exactly as promised. Couldn't ask for better service and at really good value for money. Ask for Gary when you go there - he's awesome.
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Paul M.Perth, WA
Great service
Very helpfully and friendly service Julie went over and above with her bubbly personality would definitely be back again and recommend to others as was very satisfied with the service
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LizSouth East Queensland, QLD
Awesome Customer Service
Thank you for the awesome customer service helping purchase a mattress. I thought Customer Service was Dead but not at this shop. Bought my mattress around 1ish & had it home delivered around 3ish. HOW GOOD IS THAT. Would highly recommend them if you need a good bed, good valve for money & valued as a customer Thank you so much
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Purchaser COTGreater Melbourne (Metropolitan), VIC
- VIC, Hawthorn
- Verified customer
Beware of mattress return guarantee
We purchased a Boxed mattress by Dreamsense from the Bedshed store in Hawthorn, Vic. The shop was keen to sell us the fact that it came with a 60 day 'comfort guarantee'. We were wary as this was the first time we were buying a memory foam mattress, but were assured that with the 60 day guarantee we could return / exchange if we were not satisfied.
But what the store did not tell us was that if we did not purchase a mattress protector at the same time (on the same receipt) the guarantee was invalid! We bought a mattress protector separately b...Read more
efore we used it. It turned out the mattress is too soft for my bad back, bedshed refused to refund or exchange, and now we are stuck with an expensive mattress we cannot use. Be careful with Bedshed.Similar opinion? Write a review on ieatwords.com.au!
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Never again.
- 2 reviews
Never again
Ordered and paid a large (to us) deposit ($1000) on a bedroom suite.
We rang the very next business day to explain the suite wouldn't fit in our room. My error, ok....I measured our room at 3.20m wide. It was actually 3.02m wide. We rang the very next business day to cancel.......Before it had been actually ordered in, moved, touched or anything at all. In fact, the only thing that had been done, was the lady printed a receipt for our deposit on the day we first went in.
So, imagine our disbelief when we get told that they're keeping 10% of th...Read more
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KristySouth East Queensland, QLD
- 2 reviews
Awesome customer service
We first delt with Ryan who was very helpful and professional. Then passed onto tony who was amazing listened to what we were looking for and explained about the bed we wanted and why the bed was good.
Great people to deal with and would happily recommend them to everyone.
We left there happy with our choice and the service.
Thank you
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The reviewer stated that an incentive was offered for this review
Carol RPerth, WA
Wonderful Experience
Went to the Malaga store and explained to David what I was looking for, he asked me a lot of questions regarding this and then showed me the different mattress's also explained the different spring systems and tops.
I eventually settled on 2 Sleepmaker but didn't choose that day as I had tried so many I was a bit undecided, so I went back a few days later and chose the one I was very comfortable with Aspiration, David was so patient and helpful I could not be more thankful.
My mattress was delivered about 10 days later, but it was much higher t...Read more
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Excellent price.
Great sales people they let us look around, and then when we decided to go ahead with the purchase they offered so much advise and went out of there way to help us. Harmony was pleasant and went over everything we purchased so we were all on the same page. We would shop there again and will tell family and friends. Great service.
John & Lina
Greenwood WA
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Braddg02South East Queensland, QLD
- 4 reviews
Just Perfect Excellent Customer Service
Shay from Aspley and his supervisor Tony were brilliant. The customer services was amazing and I will refer people here. Great product knowledge, I received everything I needed, incuding installation
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Questions & Answers
Kamaasked
Leeasked
Hello I recently bought a Queen mattress and even though it is lovely and comfortable, I am sure it is not a Queen size. It just seems smaller than my last Queen mattress. Has anyone else found that the mattresses are of a smaller size?
1 answer
I purchased the Loyalty Sleepmaker Active Sense Queen size mattress, and found it a true Queen size.
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