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Reviews

3.0

171 reviews
5
(71)
4
(12)
3
(3)
2
(14)
1
(71)
  • Product Quality
    4.2 (34)
  • Return Claim MadeYes (2) · No (41)
  • Warranty Claim MadeYes (3) · No (41)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
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Tina S

Tina SPerth, WA

Great Service and Great Quality Product

published

Smooth navigation through the store, lots of choice. Very good quality inexpensive bedroom furniture. Shop staff helpful and at no point pushy. Delivery team were excellent, friendly and careful. This was my first time buying from Bedshed and I will definitely consider them for any future purchases. On this occasion the Bedshed slogan was true to their word (No one is better in the bedroom).

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Excellent product knowledge and service

published

Highly recommend Tony, Stacey and Adam (logistics ) team at Aspley. I have health issues and during this worrying Covid period they couldn't have been more helpful with how they managed my delivery. Also, in shop was excellent customer service and product knowledge. Great after sale service thankyou Tony and Stacey. And the bed/mattress and pillows..best I ever had. No more aches in the morning. Yay!

Product Quality

Super disappointed

published

I went into bed shed to buy multiple beds and received okay service when in store, however this is when the good service finished. The delivery men though nice, where late to deliver the beds (understandable, they can’t control traffic) however when they arrived, they delivered only part of one of the two beds being delivered (however we didn’t notice this as we assumed that all the boxes where there and hadn’t moved in to the house yet) when we tried to receive the rest of the bed they said we were lying about the missing parts and that they wouldn’t deal with us. The last of the three beds that we payed for arrived weeks after the confirmed delivery date. Overall super disappointed and may have to settle this at VCAT.

Product Quality
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Matt

MattSydney

  • 4 reviews

Amazingly Efficient Customer Service!

published

We had bought furniture for our entire home a few years ago, everything had been perfect without any issues but recently one of the struts in our gas lift bed got stuck. Adam and Tony were constantly in touch with us through the entire process (considering the current scenario) and got it all rectified under warranty. Can't ask for a better service!



Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

no return without cost

published

Not good quality, but high price. You are charged for making returns. They only tell you that they have a grand return policy, but not that you have also to purchase their mattress protectors and pay $150 for the 'handling' of the return

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Mark Z.

Mark Z.Greater Melbourne (Metropolitan), VIC

Misleading Sales

published

Visited Bedshed to buy a kids bedroom suit, at the time there was a up to 40% off sale. At the time the suit I was looking for was only 30% off. Advised to wait for 50% off sale and when this arrived, there was no change to the 40% off sale price. Admittedly this is a "up to" sale discount, however this is very misleading for a national company to advertise a sale and not reduce prices accordingly! Taking my sale elsewhere.

Return Claim MadeNo
Warranty Claim MadeNo
Tracey

TraceyPerth, WA

Lifesaver “Sandra”

published

At this difficult time & living in Perth, the lovely Sandra organised bed & all bedding for my 22 yr old son now living in Melbourne. I am so grateful! So incredibly helpful, you went above & beyond!
Thank you!

Return Claim MadeNo
Warranty Claim MadeNo
Jack B.

Jack B.Perth, WA

Great service. No issues.

published

David and staff were helpful and friendly. Assisted in giving a great quote and working out a suitable delivery option. Products arrived when promised and without issue. Great service. Very happy with our furniture. Thanks!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Amazing customer service

published

friendly staff.
Lots of information given to help us select the perfect mattress.
David was very welcoming and great customer service.
Would definitely purchase from them again.
And would recommend to anyone looking for a new bed

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Could not get better aervice even if the owner was a personal friend

published

I went back to the Bedshed in Morley today for some sheets.
I walked out with the best buy in bed sheets.
Definitely visit them for friendly and informed service that makes you feel at home

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Brilliant shop - great value, service and knowledge

published

They were able to give me a fantastic deal, because they really wanted to make a sale and understood my needs. Amazing service and knowledge, just fantastic blokes who served me. And awesome store, check it out!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Rare service

published

We knew what we were looking for, found it, and our new bed was delivered and assembled exactly as promised. Couldn't ask for better service and at really good value for money. Ask for Gary when you go there - he's awesome.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Paul M.

Paul M.Perth, WA

Great service

published

Very helpfully and friendly service Julie went over and above with her bubbly personality would definitely be back again and recommend to others as was very satisfied with the service

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Liz

LizSouth East Queensland, QLD

Awesome Customer Service

published

Thank you for the awesome customer service helping purchase a mattress. I thought Customer Service was Dead but not at this shop. Bought my mattress around 1ish & had it home delivered around 3ish. HOW GOOD IS THAT. Would highly recommend them if you need a good bed, good valve for money & valued as a customer Thank you so much

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Purchaser COT

Purchaser COTGreater Melbourne (Metropolitan), VIC

Beware of mattress return guarantee

published
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Never again.

Never again.

  • 2 reviews

Never again

published
Return Claim MadeYes
Warranty Claim MadeNo
Kristy

KristySouth East Queensland, QLD

  • 2 reviews

Awesome customer service

published

We first delt with Ryan who was very helpful and professional. Then passed onto tony who was amazing listened to what we were looking for and explained about the bed we wanted and why the bed was good.
Great people to deal with and would happily recommend them to everyone.
We left there happy with our choice and the service.
Thank you

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Carol R

Carol RPerth, WA

Wonderful Experience

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Excellent price.

published

Great sales people they let us look around, and then when we decided to go ahead with the purchase they offered so much advise and went out of there way to help us. Harmony was pleasant and went over everything we purchased so we were all on the same page. We would shop there again and will tell family and friends. Great service.
John & Lina
Greenwood WA

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Braddg02

Braddg02South East Queensland, QLD

  • 4 reviews

Just Perfect Excellent Customer Service

published

Shay from Aspley and his supervisor Tony were brilliant. The customer services was amazing and I will refer people here. Great product knowledge, I received everything I needed, incuding installation

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Questions & Answers

Kama

Kamaasked

Bedshed

Hi do they have gas lift storage white king sige bed in any store of North Brisbane? thanks

1 answer
JulianM
JulianM

How on earth would I know?
I am a disgruntled customer not Bedsheds customer service!

Lee

Leeasked

Bedshed

Hello I recently bought a Queen mattress and even though it is lovely and comfortable, I am sure it is not a Queen size. It just seems smaller than my last Queen mattress. Has anyone else found that the mattresses are of a smaller size?

1 answer
Robbie
Robbie

I purchased the Loyalty Sleepmaker Active Sense Queen size mattress, and found it a true Queen size.

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