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Reviews

3.6

28 reviews
5
(16)
4
(1)
3
(2)
2
(3)
1
(6)
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Excellent product knowledge and service

published

Highly recommend Tony, Stacey and Adam (logistics ) team at Aspley. I have health issues and during this worrying Covid period they couldn't have been more helpful with how they managed my delivery. Also, in shop was excellent customer service and product knowledge. Great after sale service thankyou Tony and Stacey. And the bed/mattress and pillows..best I ever had. No more aches in the morning. Yay!

Product Quality
Matt

MattSydney

  • 4 reviews

Amazingly Efficient Customer Service!

published

We had bought furniture for our entire home a few years ago, everything had been perfect without any issues but recently one of the struts in our gas lift bed got stuck. Adam and Tony were constantly in touch with us through the entire process (considering the current scenario) and got it all rectified under warranty. Can't ask for a better service!

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Kristy

KristySouth East Queensland, QLD

  • 2 reviews

Awesome customer service

published

We first delt with Ryan who was very helpful and professional. Then passed onto tony who was amazing listened to what we were looking for and explained about the bed we wanted and why the bed was good.
Great people to deal with and would happily recommend them to everyone.
We left there happy with our choice and the service.
Thank you

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Braddg02

Braddg02South East Queensland, QLD

  • 4 reviews

Just Perfect Excellent Customer Service

published

Shay from Aspley and his supervisor Tony were brilliant. The customer services was amazing and I will refer people here. Great product knowledge, I received everything I needed, incuding installation

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Deano

DeanoSouth East Queensland, QLD

  • 2 reviews

Great Service!

published

Great service, Tony was so helpful nothing was a problem he directed me on different mattress for my health issues and we purchased a Tempur mattress/base Love it. Great team

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Bed MIA

published

Purchased a bedroom suite in September. After several phone calls and delivery of a temporary bedframe now a month ago. Said bed frame is MIA. Despite trying to ascertain a delivery date I am still none the wiser. Extremely poor customer service..... update. Bed delivered this morning. Owner extremely apologetic for the poor service.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Leeji F.

Leeji F.Queensland

Fantastic service

published

My husband, Darren is not fond of so many choices so after windowshopping from a store in Strathpine we went to Bedshed Aspley. Shay was so helpful and his boss gave us a huge discount.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Damian H.

Damian H.South East Queensland, QLD

Good service and pricing

published

Shane had great service and looked after us well. As well as the owner Tony. They were both friendly and helpful and we really appreciate their efforts when looking for a mattress. Would recommend to others when purchasing mattresses.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Kate

KateBrisbane

  • 2 reviews

Warning: Do not use this business!

published
Shop LocationQLD, Aspley
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Karyn

KarynBrisbane

Wonderful customer service

published

A big shout out of thanks to Shane and his team at Aspley bedshed who have always been so helpful and friendly in assisting me in finding the right mattresses and furniture pieces for our family. Today was our 5th big purchase with this store.Ive experienced Great prices, no pressure sales and very accommodating with my requirements.
Now I've run out of bedrooms to fill.

Shop LocationQLD, Aspley

Appalling customer service and uncaring

published

Once they have your deposit there is no care factor and you will never speak to [name removed] the owner who is the only person who can approve a refund, shop at the bigger stores where they are more likely to refund your deposit if you change your mind, absolutely disgusted with Aspley Bed Shed and their customer care, I will go out of my way to tell as many people to not deal with Bed Shed Aspley! They do the hard sell on you and do not give two hoots after!

Shop LocationQLD, Aspley

No after sales service

published

I have contacted Bedshed Aspley so many times asking for the owner of the store to contact me regarding my $2999 purchase deal, and also Headoffice and still no response. They are happy to take your money but if you have an issue no response. Very unprofessional business and I do not want anyone else going through what I am going through.

Shop LocationQLD, Aspley

Fantastic Service

published

We purchased 2 long single Tempur cloud mattresses plus bases from the ASPLEY store a few weeks ago. The service was amazing from everybody, Ian, Stacy,Shane were exceptional and nothing was too much trouble. They allowed us to test several styles and ultimately settled on the Tranquility Comfort. Since then we have found these mattresses the most comfortable we have ever slept on. They even include Artic Mattresses protectors and the price for everything was so, so reasonable. Delivery was on time and the delivers even assembles everything for us. Again the store and personal were the best we have ever encountered and to my wife and myself very much like a "happy family business". We are so please we bought from them.

Shop LocationQLD, Aspley
Liz D

Liz DBrisbane

  • 20 reviews

Great products, standard sales people though!

published

We purchased our new mattress last year and there was so many choices! Staff were great at giving us the facts about mattresses, but then the sales vultures came out and it was a push to purchase. Haggle and haggle you prices!! Then the delivery became a challenge Arriving on the back of some guys Ute 5hrs late on a Saturday, but at least it came! Comfiest mattress yet

Shop LocationQLD, Aspley
Mark

MarkBrisbane

All ok now

published

Great service, wide product range with follow up service. May need some prompting, but ok with effort and contacting the right person. Owner commutes to customer service.

Shop LocationQLD, Aspley
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Great price, crap service after payment

published

Price was good, service after payment was absolute crap! Didn't get call backs when I was promised, had to keep calling day after day to get a delivery arranged. Was told I would eventually get a deliver first thing in the morning, didn't arrive had to call. It wasn't arranged and was told 11 am at the earliest. I suppose you get what you pay for.

Shop LocationQLD, Aspley
Piquet

PiquetBrisbane

Terrible after service

published
Shop LocationQLD, Aspley

Perfect

published

Tony Schafer was the most direct, no fuss, salesperson I have ever met! His knowledge and choice of mattress for us was perfect. We looked for a long time and was spun a lot of story's in other stores but his no nonsense (but nice) approach was great. Well done to all the staff at Bedshed Aspley!

Shop LocationQLD, Aspley
Nikki

Nikkibrisbane

Great service and price

published

Tony was great in helping us select our new mattress. Very informative, great customer service and awesome pricing! I will definitely revisit the store for our next purchase.

Shop LocationQLD, Aspley
Andrew

AndrewBribie Island

  • 5 reviews
  • 11 likes

BedShed Aspley a great place to buy a Mattress

published
Shop LocationQLD, Aspley
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