Jodie Ward-DaviesGreater Melbourne (Metropolitan), VIC
Customer service - awesome!
Would love to thank you all at Bellabox - your customer service was so helpful and always got back to me on updates. Thank you keep up the awesome work!
(The Bellabox was awesome as usual)
1 comment
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Julie MerrettGreater Melbourne (Outer), VIC
Look forward to my Bellabox every month.
I've received Bellabox for years and absolutely love it. I look forward to it every month and never disappointed. I've also purchased a number of subscriptions as gifts (the gift that keeps on giving) including gifts for my sons. They love the Bellabox for men. Highly recommended. Great value. Great service. Great products.
1 comment
bella b.bellabox
Hi Julie,
Thank you so much for your lovely review! ... Read more
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BelindaGreater Melbourne (Outer), VIC
- 3 reviews
Little gift each month
Love the little gift each month with a few surprises. Pushes me to use things that I normally wouldn't use which is nice. Skincare is important to me so I'm enjoying the different varieties of things to use.
1 comment
bella b.bellabox
Hi Belinda,
Thank you so much for your lovely review! ... Read more
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MichelleCentral Highlands and Goldfields, VIC
Monthly Treat..
I look forward to my Bellabox each month. It is so great to be able to try new things and enjoy new beauty treats each month. Would recommend it for sure..
1 comment
bella b.bellabox
Thank you so much, Michelle! xx
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Highly recommended
Have had no problems with Bellabox, been subscribed since 2018. I love everything I get in my boxes and also trying different products each month.
Definitely something I look forward to every month. I highly recommend Bellabox
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I'm loving bellabox so much, I'm addicted!
I'm enjoying trying new products and finding which ones work best for me. I am so satisfied with the products I've received so far. Customer service is very helpful and friendly too.
1 comment
bella b.bellabox
Thank you so much, Kate! xx
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FIRST PRIZE
It’s like receiving first prize for being a woman.....every month! And the prize, My Bellabox! Great Quality Products
Absolutely love the variety of products to try out.
Love, love, love it!
1 comment
bella b.bellabox
Thank you so much, Yolandi! xx
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Katie williamsHobart, TAS
- 6 reviews
Love it all!
Great products! I've discovered a few new favourite items since subscribing! Wonderful staff too! I love getting things that I wouldn't usually buy, they end up being the best surprises!
1 comment
bella b.bellabox
Hi Katie,
Thank you so much for your review! ... Read more
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Sascha.North-West & West coast, TAS
- 3 reviews
Had issues with Coupon Code! Now fixed.
I tried to purchase a 12 month- WTW Subscription Box but ran into issues. The initial staff member I emailed from Bellabox made the process a little stressful.
I was told the coupon wasn't valid anymore and had sold out, this was after I'd already received an email only a day earlier confirming the coupon was valid until feb 28th 2020. There was a lot of confusion!
After multiple emails, I eventually got put onto a lovely Team Leader, who was extremely helpful and made the process so easy!
I'm happy to say the issue has now been resolved!!
I'm on my way to receiving my 12 monthly subscription to the WTW Boxes, which I do so love!!
...Read more
1 comment
bella b.bellabox
Hi Sascha,
We're so sorry for the confusion - glad we could work it out in the end. ... Read more
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Still the one
It’s been a few years now, and I still look forward to receiving my Bellabox each month. I love trying the new and quality products and some have converted me from old favorites
1 comment
bella b.bellabox
Thank you so much, Gayle! xxx
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Tracy wrigleyGreater Melbourne (Inner), VIC
Great chance to try new products
Have been a long term customer and find the range of products good and it's a great way to trial new things. I find the web site a little hard to navigate sometimes and feel this probably needs work to make it easier for customers to follow.
4 comments
bella b.bellabox
Hi Tracy,
Thank you so much for your review - we are currently busy building a new user-friendly platform. Can't wait until it's ready! ... Read more
xxLook forward to seeing it when it's ready!! If you need any customer/user input before launch, would be happy to try it out!!
bella b.bellabox
Yes please! xx
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jess r.Greater Melbourne (Metropolitan), VIC
Randomly stopped
I've loved BB and subscribed for over a year now. I've been waiting for Jan and now Feb boxes and they haven't shown. I've tried to reset my password because now I can't log in, weird.. and I've had no emails saying payment has failed :( no idea whats happening. sad.
1 comment
bella b.bellabox
Hi Jess,
That's so strange! Please get in contact with our Customer Care Team as soon as possible at [email protected] and the team will get this fixed up! ... Read more
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RachelGreater Melbourne (Metropolitan), VIC
Nearly expired products
I’m not happy with this month’s products.The body lotion and the face mask I received this month are expiring in next month.I don’t think I would be able to finish the body lotion in this month, when half of the month has already gone.
1 comment
bella b.bellabox
Hi Rachel,
We're so sorry this happened! If you haven't already please get in contact with our Customer Care Team so they can send you replacement products ASAP. ... Read more
They can be found in our DM in Facebook or IG or by emailing them at [email protected] Many thanks, bellaboxSimilar opinion? Write a review on ieatwords.com.au!
Megan HSouth East Queensland, QLD
Unfortunately I'd struggle to find something postive to say about Bellabox.
The title of my review really sums up the experience.
- Website Navigation is extremely poor.
- I couldn't be less satisfied with the experince.
-My product is still to arrvive after 2mnths so I cant comment on the quality.
- staff are unable to fix simple issues or compse an email response that makes sense.
I was gifted a bella box for Christmas. Unfortunately for me nothing was ever sent for me to claim my gift. When I followed up, the responses that I received were in broken English and made no sense. Once the first issue was eventually fi...Read more
xed and I had claimed by gift Ive encountered more customer service issues and my item still hasnt been posted, only "qued for shipping" for almost two weeks. Again this was ordered on thr 23rd of December, its now February. Further follow up hasnt lead to any kind of satisfactory reponse only emails that make no sense (written in broken English often not addressing the question or concern at all). After 2 months of frustrating backwards and forwards with no resultuion I've now gone down the path of engaging the ACCC and requesting a full refund.2 comments
bella b.bellabox
Hi Megan,
Thank you for taking the time to review our service. We gutted you have had this experience with our Welcome to Wellness seasonal subscription service. ... Read more
We have tried to assist you and your husband to redeem the gift you received for Christmas, we even reset the password for your account and set a step by step details on how to redeem. We have set your case to our website developer to look into to see why you were not able to redeem yourself, we are happy to report that this is an isolated case but that obviously does not make your experience with us any sweeter. We’re not your typical e-commerce site, we are a subscription service and depending on when you order with us depends on when you receive the box. We are looking to build a new site to make it more automated. But you should have received a welcome email explaining all of this, we think it may have slipped into spam. -which has caused all of this confusion. We have replied to your email sent on Friday, if you could kindly check your inbox for our response. We have processed a full refund for your gift and as your Welcome to Wellness box is on its way to you, please accept this box as our apology. With regards to you contacting the ACCC we are more than happy to support you with your case and provide any documents you may require. Many thanks, bellaboxHi Bellabox,
Thank you for your reply and for arranging the refund.... Read more
Just to confirm, none of your emails (initial email with the voucher details, welcome email, information emails etc) ever went to my spam folder. I was diligent in checking this to ensure that these hadn't "slipped through". I can confirm with 100% certainty that these emails were never received on my end, so I suggest your team may also need to look into this in case it's happening with more customers. I'll touch base should I need any further assistance with anything to do with the ACCC or if the refund doesn't arrive. Thanks again, MeganSimilar opinion? Write a review on ieatwords.com.au!
Georgina L.Metropolitan Adelaide, SA
Love it
Super fun way to try new products at a low cost, the quality of the products are amazing too. The staff are also super friendly and answer any inquiries very fast.
1 comment
bella b.bellabox
Thank you so much, Georgina! xx
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Leeanne BoysonGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 1 like
Love it and they were really helpful !
Marianne was great sorting my issue out and we came to a happy compromise which makes me a happy lady !! I am back on track and looking forward to my Feb box !
1 comment
bella b.bellabox
Thank you so much, Leeanne! xx
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K89Greater Melbourne (Outer), VIC
- 9 reviews
Thank you Bellabox
Thank you for your reply and help to sort out the issue I was having. Maryanne is very lovely and efficient. I look forward to recieving my Bellabox every month.
2 comments
bella b.bellabox
Hi K89,
Thank you for your review, so sorry you feel this way. Our small team works so hard and this is not how we want our customers to feel. ... Read more
As we're a subscription service we operate slightly differently to traditional websites/ordering services. This should have been explained in the confirmation email once you have checked out. You should have received the below auto email: "Welcome to the bellabox community - we’re so thrilled to have you! We’re so happy you have joined in on the fun. bellabox is a subscription service and beauty community - where every month, you'll receive a box filled with five or more samples, travel and full-sized products. From high-end, boutique and cult brands from around the world. Each month will be a different mix of beauty products, ranging from makeup, skincare, fragrance, body, hair products and sometimes we'll even include a lifestyle product. Our normal cycle of our bellabox is: 1, Around the 1st of the month, payment automatically comes out of your account. 2, Brands send us their products in the first week, so our fabulous warehouse team can hand pack each and every box. 3, We normally have competitions and opt-ins around this time so keep an eye out on our socials 4, Mid-month dispatch begins - we do this in stages as our bellas have grown in the years! 5, Mid-to-end of the month you will receive your bellabox 6, The end of the month is rate your box time! Rate your box for a chance to win an amazing prize - each month! Joined at the beginning to mid of the month? No problem! You will receive yours a little later than others. " Have you contacted our Customer Care Team for assistance? They will be able to give you an update on your January box and check to make sure there are no issues in your account, as you should have automatically received the above email explaining the process. Please do contact our Customer Care Team asap at [email protected] Many thanks, bellaboxbella b.bellabox
No trouble at all! So happy we could assist you :) xxx
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Ang
- 3 reviews
Don't bother emailing them NOONE responds about renewing or cancelling subscriptions!!!!
I have sent multiple emails over the months about renewing my subscription with the discount and noone responds. So tomorrow I'm getting charged the full amount again for a subscription I've tried to change for 2 months. I remember why I eventually cancelled my subscription years ago. That make it impossible to cancel a subscription because no-one responds everrrrr to confirm your cancellation !!!!. Buyer beware. The boxes aren't worth the $19.95 which is why I'm trying to get the discount they advertised.
3 comments
bella b.bellabox
Hi Ang,
Thank you for taking the time to review our service. We're so gutted you feel this way about our service, our small team tries so hard each month to deliver a box full of beauty, skincare an... Read more
d makeup treats. It really cuts that you feel this way.Spam was checked so was junk mail consistently and I never received anything prior to having commented on here to receive a response- following other users advice. I've just replied to Ros regarding cancellation, hopefully resolved soon. Thanks.
bella b.bellabox
Hi Ang,
Thank you for replying to Ros, we can see that you sent 7 emails on the 31st of Jan at 5.07 am and Ros responded on the 31st of Jan at 6.25 pm - which is in our 2 day response time. However,... Read more
receiving 7 emails at once is rather strange, we think there might be a server issue on your end as they are all the exact same email.Similar opinion? Write a review on ieatwords.com.au!
Amazing prouducts amazing people who on the ball to help you out, no matter what
Bella box is just amazing the items in the box are pretty amazing it also great for youre skin,
You'll always be happy with what you get and never let down
1 comment
bella b.bellabox
Ahhhh, Donna! Thank you so much for your lovely review! xxxx
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Love bellabox!
I signed up just for one box initially just to see what it was all about - a year later and I still love it!! I always get full use out of the products as they are based on my preferences and my skin type, hair colour etc. It is fun unboxing each month and seeing what has arrived! This has now introduced me to some great products that I now buy regularly.
1 comment
bella b.bellabox
Thank you so much, Eboni! xx
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Questions & Answers
Cassandra Andersonasked
Hello
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at [email protected]
No answers
Jenniasked
I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????
1 answer
bella b.bellabox
Hi Jenni!
So sorry to hear this! Please contact our bellCare Team at [email protected] and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.
xx
Jennyasked
I'm having trouble using my groupon to get my bellabox, any advice please?
1 answer
bella b.bellabox
Hi Jenny,
We'll be happy to assist you - please email us on [email protected], advise us what you're having trouble with and we'll get back to you.
Best Regards,
Bellabox team
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bella b.bellabox
Hi Jodie,
Thank you so much for your lovely review, the ladies work so hard and this has really made their day. ... Read more
xx