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bellabox Questions & Answers
8 questions from our users
Cassandra Andersonasked
Hello
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at [email protected]
No answers
Jenniasked
I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????
1 answer
bella b.bellabox
Hi Jenni!
So sorry to hear this! Please contact our bellCare Team at [email protected] and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.
xx
Jennyasked
I'm having trouble using my groupon to get my bellabox, any advice please?
1 answer
bella b.bellabox
Hi Jenny,
We'll be happy to assist you - please email us on [email protected], advise us what you're having trouble with and we'll get back to you.
Best Regards,
Bellabox team
Jessasked
Why is customer service so bad?
No answers
Lisab5asked
Hi, I just want to cancel my Bellabox as much as I love it but I’m not working anymore and I can’t afford it. Everyone is saying how hard to cancel and I can’t use my phone to cancel I need to use a computer is that right?
2 answers
Joy G.bellabox
Hi there Lisab5, sorry to hear you are wishing to cancel your account, and we hope that you would reconsider your decision as we have great products in store for the coming months.
Should you decide to cancel your membership, below see cancellation steps below:
1. Login to bellabox.com.au > Enter username and password
2. Click on Subscription > Setting logo > Cancel
Otherwise you can email us at [email protected] so we can assist you further in cancelling your account. Thanks
Ok I’ve decided not to cancel but I just want to know does the money come out on a particular date each month? just so I know it’s coming out. Or does it come out on different dates?
Chloeasked
When I paid for the monthly bellabox, I wasn’t able to create an account. I now want to cancel my subscription but have no idea how I’m supposed to do it. there is a reference number that Is on my bank charge, would that be useful?
1 answer
Joy G.bellabox
Hey Chloe, sorry to hear about this. Kindly email our support so we can look into this and assist you further via [email protected]
Leneasked
Is the sizes in the pictures the actual sizes you receive..? This seems too good to be true
Purbaasked
Hey I just signed up for my first Bellabox last Saturday.. Just wanted to know when does it get shipped and how can I track my box?
1 answer
You'll get an email saying it's been sent with a tracking number for Aus post and another email the day Aus post will deliver:)
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