Bellriver Homes (page 2 of 5)
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Reviews
Bellriver Homes. Trusted Home builder
It was a dream for us to own a house in Sydney. While chasing that dream, we had the absolute pleasure of meeting Christina from Bellriver Homes at Austral. Christina assisted us to secure a registered land and a building package with Bellriver Homes. The build process was simplified with the assistance from Kate from Bellriver Homes who understood our requirements and all possible variations were implemented into the build with no significant added cost. Rest of the liaising was with Liz from Bellriver Homes who secured all the documents for t
... Read morehe build and then came the master builder/ site supervisor Lincoln from Bellriver Homes who updated us frequently with the progress of the build. Regardless of the rain, building supply shortages, Covid 19 lockdowns, Lincoln was able to finish the build on time. There were only minor issues that needed to be fixed which was rectified by the warranty manager Craig from Bellriver Homes. Further to our surprise, after six or so months there was a follow up from the Chief Operations officer of Bellriver Homes Ali, enquiring with us about our dealings with Bellriver Homes. We are very grateful to the entire team at Bellriver Homes for us to have a house of our own which is now our little heaven. I highly recommend Bellriver Homes if anyone chasing a similar dream like ours. There were no surprises nor any hidden costs.
Happy with the finished product
Overall we are happy, the build time was frustratingly slow but COVID would have had some affect on that. The quality is good, We have our own carpenter and he has said that Bellriver have used good quality materials. The office staff were mostly good. Very happy with the site supervisor. Costs were reasonable.
... Read moreAuthor stated being incentivised for this review
Really happy to choose Bellriver Homes as the builder for my new house at Marsden Park!
I bought a home/land package at Marsden Park during the pandemic. The new house was completed by Bellriver Homes last year, and I am really happy with it.
I must say I'm pretty happy to have chosen Bellriver Homes as the builder for my new house.
Their staff are always friendly, helpful and professional. The building materials and trades they used are well selected and good quality. And they have kept all the promises they made.
My special thanks to Phil Norman and Liz Latham for their excellent helps through the purchasing and building processes.
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Great Customer Experience
- PreBuild experience was good
- Constuction process was seamless
- Little delay caused due to staff members leaving. But everything was back on track and sorted in a few weeks time.
- Post handover care was fantastic. The warranty team was very responsive and actioned all flagged items post occupancy.
- Overall a good experience
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Would Recommend
I started my process in 2020 and the team in the office were great. They were very responsive by email and were able to accommodate me. Even during the pandemic they were great with keeping me informed with any changes and/or updates. The build was a little difficult as I had 3 different site supervisors and it did get a little frustrating along the way.
I got my keys a few weeks ago now and I have found many issues that should have been picked up during the build. I do wish they were fixed before the keys were handed to me. Even though I di
... Read mored find these issues Bellriver have been very responsive in emailing the trades to contact me. When it came to price I didn't receive any surprises. The final cost was extremely close to the estimated costs as I had changed a few things along the way. Building isn't easy for anyone so overall I would recommend them to family and friends.Author stated being incentivised for this review
Perfect and right choice decision to choose build with Bellriver in Oranpark
We bought a home and land package from Bellriver in oranpark. We will high recommend people to the Bellriver.we are very happy with their service.
Christos/Phil/Sharon - From Sales team extraordinary assistance till the tender stage.
Floor plans, best pricing.
Especially Sharon look after us very well and we are signed next two projects because of her.
Clayton.gage - when we meet him first time in Oranpark display Home given us confidence and trust and keep his word. Where it comes to additional cost to build after contract expires he keep his word with great discount.
Amy tanner- Selction stage guided us well manners and very helpful.
... Read more Jo-Anne Robinson- No words to say about her patience, She happy to answer phone calls or emails and quiries very quickly, unbelievable guidance throughout the build commencement stage.she surprises us the within three weeks time all paperwork done, where other builder are taken 3-4months. We appreciated her great support and efforts. Excited to meet the site manager sooner.
Well featured house and land package with good value
I would give 4.5 stars if I could. This was my first build experience. Bellriver gave a really good fixed price package. I liked how they gave you a budget to choose on extras you wanted instead of having extra packages with stuff you didn't need. I even got a few extras by accident.
It been a year and everything in the house is still solid, any little things were fixed by Bellriver. The only issue was the delayed build, they had stated the build would take around 6 months which ended up being closer to a year. I wish they had been more upfront and been more realistic about the build time. I think if you like there layouts, the inclusions in the packages, and don't want to make any major modifications Bellriver would be a solid choice
Author stated being incentivised for this review
Bellriver offer a great value proposition and provide a great customer experience
My process with Bellriver has been a positive one. The people at the front end of the journey (sales, tender, selections etc) were all really great to deal with and were happy to answer any and all of our queries. The selections process was good fun and I strongly suggest going down this path as it gives you more control on the quality of the finishes of the final product. The building process got off to a slow / rocky start due to a change in site managers, however the manager who was with us for the majority of the build kept us up-to-date w
... Read moreith progress on site and was easy to get in contact with to answer our queries. I've been living in the house for 6 months and everything is holding up very well. I was impressed with the quality of the kitchen cabinetry as well as the bathroom tiling. The painting had some minor defects however Bellriver have been great at responding to the defects I have raised, although it's been a bit of a slow process to get this 100% complete. Luckily all the issues were minor cosmetic issues here and there. If you're looking to build your first home, I'd happily recommend anyone to consider Bellriver. You can visit their display homes (Oran Park is a good one), however note that these homes are filled with all the bells and whistles and you'll need to spend more money to get this level of finish! I will confirm however that their entry product offers great value for money.- +4
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Loving our New Home
Bell River Homes have delivered us our brand new home as expected. The consultation process was easy and accommodating.
Kate was tremendous and good fun. Our site manager Syd was very good and was always on top of challenging issues in challenging circumstances of Covid.
We love our new home and highly recommend Bell River Homes.
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Excellent Experience with Bellriver Homes would love to build one more with them :) :)
Choosing a builder for our dream was always challenging and we decided to go with Bell River Homes. I met some really helpful people. I have so many good things to say as many things went well in my case luckily like delivery time frame was met as expected. The quality of work is noticeable and they use good quality products and make sure no compromise in workmanship and regularly inspect on progress with tradesmen. I have many people to say thank you to, but I choose three-person mainly as they are one who did stress-free my building process.
... Read more 1. Liz Latham - Any customer queries, she is one who comes for help and provides the right information. She ensures all customer queries are resolved or answered and does a follow-up to make the customer feel connected and work is in progress. 2. Amy Tanner - My color selection team, was very supportive and guided us on what color suits our home. Any queries on color selection she helped a lot in making the right decision. She helped to choose the right color bricks for the front porch area and of course helping all sorts of queries on time. 3. Jason Busuttil - Although one thing I wish to avoid or will request Bellriver Homes was changing supervisors multiple times but is understandable due to various reasons I had many supervisors. Jason was the final handover supervisor. He was very professional, helpful, polite, and make sure what he says does his job on time. We requested for house handover on or before a particular day and he ensured all major pending task done on time except some minor things which I trust he does on time as well. Overall I would have wished Jason as my supervisor from the beginning :) I shall connect with Craig Smith as my Warranty Manager, hope he turns out to be helpful as well.
Expectations Versus Reality with Bell River Homes
Thank You Bell River Homes For My Build Experience
Expectation/Promise - 35 week build, Reality - 83 weeks
Expectation/Promise - "Our word is our bond", Reality - Told of work completed all through the build and it was not.
Expectation - 1 site supervisor for build, Reality - 8 supervisors
Expectation/Promise - Weekly written updates, Reality - 12 in 83 weeks
Expectation - Pride in workmanship, Reality, see image
Expectation - Attention to detail, Reality, see image
Expectation - Manage build process to council conditions, Reality - Council came to site for conditions not met.
Expectation - Stormwater Connected to street, Reality - I had to remind them they had forgotten to do it.
Forward thinking builder with traditional values
Bellriver had a great onboarding, tender and contract process. The build was of good quality, there were a couple of issues with the frames but they were rectified. The kitchen and bathroom fitouts and tiling were of special note - very well done. They are developing their trades and reach into the southern highlands so it is getting better.
... Read moreAuthor stated being incentivised for this review
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Bell River homes
Our experience with Bell River was great over all, very happy with the finished product! GREAT VALUE FOR MONEY.
Couple of site managers left the company during the build gave some complexity, any issues were handled well. Few touch ups like some brick mortar pointing etc, have just been completed
Most of the additional costs were captured before we started so that proved it to be a transparent experience, no hidden costs!
Would recommend the team, they have built a great culture even better now than when we started.
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Super helpful team
We bought with Bellriver in 2020, started our build in June 2021 and have just moved in. From the very beginning, it was obvious that the team cared about the fact it was our first home and were helpful, responsive and never appeared to get sick of our questions.
I was a bit disappointed with the quality of some of the work in the house, but that says more about the trades who completed the work than Bellriver.
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Bellriver Homes - sub contractors
Bellriver Homes - Craig Smith Warranty Manager had initiated Karma Construction services to do their warranty works. They are amazing and so professional Jole and his team are such lovely people and made a stressful time so much easier. They are attentive, polite and gave an excellent quality service and I am very happy with their work. They also guaranteed us that they will come back to sort out the issue if it happens again. Thank you very much Jole, Daniel and Jason.
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Great experience building with Bellriver in Calderwood
We had a great experience building our first family home with Bellriver. From the moment we walked into the Calderwood showroom the sales rep made us feel welcome and that our tight budget could work for what we were needing.
House was well managed, easily contactable and response time was great.
Workmanship was top notch, not even one leak in horrendous floods.
Was not charged an extra cent from the time we did our house selections. Our budget was always carefully managed, we felt well looked after especially being a new young family with a very tight budget.
First home buyer hero’s
We chose bellriver because of all the good feedback and reviews we heard by mouth in the estate and by our own research on google and Facebook.
From the get go, bellriver have provided us with the clarification and guidance that we had hoped for and we got to experience first hand!
From the deposit to the tender, choosing our colours and our extras and expressing our concerns (which was just to move things around) and the final handover with our supervisor, we couldn’t have asked for a less stressful first build.
The house is well built an
... Read mored gorgeous and we look forward to hopefully build another one in the future (big dreams!!) We would also like to add that our building supervisor Jack was great and Liz in the office was always helpful and patient with us as we had a lot of questions and follow ups with our own enquires and curiosities ! Very happy with Liz and Jack!
Great Experience (for the second time!)
Having built with Bellriver over 10 years ago where we were most impressed with the quality of the build and the customer service, we are back for a second time. It is very pleasing to see all these years later the same excellent commitment to customer service and professionalism still exists within the company.
From our enjoyable sales meetings with Rohan & Christine which reinforced for us why Bellriver is a great company to deal with, all the staff supporting us through the pre-construction phase have been excellent. With the ever patien
... Read moret Charles (Contract signing), the absolutely amazing Amy (Colour Studio) and the truly wonderful Jo-Anne (Customer Service), all working closely with us to refine our requirements, answer our many questions and address any concerns, despite the challenges that COVID has placed on the construction industry. Nothing was too much trouble, all enquiries were handled promptly and professionally; setting the scene for another exciting build journey with the Bellriver team. We look forward to posting our next review after the build phase.
Focused and exceptional customer service
I experienced prompt, factual and exceptional customer service during my pre sale negotiations with Laura Jolly. She was always available for clarifications or additional information on options, some even late in the evenings or early mornings and she was always prompt and efficient in her responses.
This enabled us to make a decisive choice and choose Bellriver over some of the other builders we were considering. The fact that she was flexible to accommodate our requests to ensure we got a home we wanted within the parameters that she was gi
... Read moreven, also made us feel that our requests were adhered to in getting the build that we desired, instead of a ready made package being sold regardless of our needs. Also even after the sale went through if I had any queries, Laura was always available to answer them or direct me towards the person handling that part of the contract, which I feel is important so that customers know they have a contact point at Bellriver.
Wonderful Experience.
Bellriver Homes have been easy and great to deal with from day one, from the Sales, Tender, Contract & Colours selections to the construction Team this has been a awesome experience for our Family.
We understand that during Covid that building has become somewhat hard but we have been kept up-to-date by our Site Supervisor ( Zac Burke) and we always have contact from our Customer Service Officer ( Jo-Anne Robinson)making this a smooth process. (Shout to Liz & Amy also for awesome customer service)
Lastly we understand that everyone is huma
... Read moren and that Covid has affected us all so be kind & understanding and you will receive the same back (our experience) they are a great Company to deal with and would recommend to anyone looking to Build.- +5
A great purchasing experience
I purchased a house and land package in November 2021. The representative of Bellriver Homes, Laura has been first class from the moment I first met her. She was extremely helpful and as time went on, I found that her knowledge of her product was outstanding. It is very refreshing to find sales representatives who have wealth of product information and deliver it in a way that is not pushy to the client. Laura was most instrumental for me to achieve this property in this very volatile market and I am so far thrilled with the outcome at this pre construction phase. I am happy to refer prospective clients to Laura.
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Horrendous Experience during the project and post contruction
Our build commenced on 13th October 2020 and did not complete until 9th September 2021. More than 72 working days past the contracted date of the 28 week build contract.
During the build process many errors and delays occurred due to poor workmanship and confusion on plan versions. Bell River Homes senior management were emailed and called on several occasions but refused to speak or email directly but rather had construction managers call or email which in most occasions did not lead to resolving issues in a suitable time frame. Practical com
Awesome experience!
We are still in pre build stage but everything has been a great experience so far. This is our first time build and Ayla and the team have been super informative and with everything. Inclusions and price have been great, we can’t wait to start building and seeing it all come together.
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Marsden park home and land package
Building will start next year only at Marsden park.
Building Avalon facade house.
Pros:
Very good communication and lots of choices. Laura is big asset for the company and very clear communication and easy to ask all the questions.
On house and land packages inclusions are standard. No butler pantry, no glass splash back kitchen, door wide only 900M, Alfresco and porch plain concrete, led lights very less.
Landscaping included, very accommodating on upgrades but upgrades costs are really expensive for e.g I requested to increase second floor c
Fantastic experience So far!
This is our 2nd time building. We are in pre build stage. But are already so happy with the service from Bellriver! Really easy process, no pressure and really personal approach. Ayla and Rohan are absolutely amazing. Can’t wait for the build to start.
We have chosen a house and land package and the inclusions and land price have been so good!
Excellent Customer Service and Display of Professionalism!!
Presently doing land and house package with Bellriver homes. I would say I am very lucky to get a package through Sharon at Bellriver Oran Park office. From the moment I contacted her about a package, she treated me with respect, friendliness, and good active listening personality. During our meeting at their office, Sharon considered what I want in a quality home and helped me with good ideas and options that suits my budget. She's very patient, genuine, and honest and always happy to go extra miles in ensuring customer satisfaction.
As th
398 days from Contract Signing to Build Start
398 days from our contract signing to to start of construction on a knockdown rebuild. Bellriver’s “dedicated customer service consultant” has been far from dedicated, she has failed to follow process and procedure, despite us raising concerns when things weren’t happening in the expected order, which has led to the significant delay.
We raised concerns at multiple stages but Bellriver continued to mishandle our project.
We were assured at the contract stage that Bellriver had worked with Sutherland Shire Council but they have since let slip th
Some issues
I have a house that I am largely happy with. My journey with Bellriver wasn’t great however.
I found that I was asked to pay for completed stages before the stage was actually completed. This occurred for the majority of stages. I had to take photos and provide them as evidence (eg when charged for completed brickwork showing that not even half of the brickwork had been done.) I even received an email threatening that I would be charged interest for failure to pay when I questioned why I was being charged for a completed stage that wasn’t even
Our Bellriver Home
We were very excited to build our first home. We spent a lot of weekends looking at display homes, out west. We weren’t too sure what to expect as we heard some horror stories with building a new home. We met Christine at the one of the display homes, she was very approachable and answered all our questions with no pressure at all. After some lengthy discussion on lot size, budget and quality, we narrowed it down to 2 builders. We decided to go with Bellriver due to the great reviews here, quality and also meeting Christine. As lots were selli
... Read moreng quickly, I wanted to lock in the package price and tender for only $1000 deposit. We decided to go with the Bronte house and land urban (affordable) package with free air conditioning. Christine made it very easy to do. Since signing the tender in September 2022, it’s been an easy process. We had 2 meetings with the tender team where we chose our plan, colour scheme, bench upgrades etc, added extras such as windows, finishes and signed the contract. Their upgrade costs are very competitive with other builders. Unfortunately because we chose the urban package we didn’t get a colour consultation. Bellriver have a few choices of facade designs and internal colour schemes that you can’t mix, which I preferred as there is less decisions for me to make . I would advise that you make sure you know what finishes and upgrades you would like, to save time as you don’t get many tender meetings. Liz from the office was very helpful and would promptly answer any questions or emails we had. Our build started shortly after organising the finances and signing the contract. There were some delays with finance from our end and also with the supplies with the build but we didn’t mind as we were living with the in-laws. We preferred the build to be completed at a high standard than finished by the deadline. We had a great site manager Immanuel; he was very dedicated and personable. He gave us weekly updates of our build. He was very patient and answered any concerns in detail, that I had with the build, he put my mind at ease. We had a few physical inspections throughout the build. Which were very useful as we were able to see the quality of the internals and quality of the finishes of the build. As this is our first home I decided to organise a third party house inspector. The inspector released the report and found no major defects; only superficial defects eg paint job. He commented that he was impressed with how professional Immanuel was with the build “as he’s seen many site managers in his line of work and he hasn’t met any as dedicated as Immanuel” So thank you Immanuel for your hard work! After handover, we sent through a warranty form within 12 weeks. There hasn’t been any major issues with the house, just minor settlement cracks and frame cracks. I spoke to Lincoln and Jason from the warranty team and they were very efficient and organised the contractors to recify the issues in a timely manner.- +7
Excellent builder! Best quality!
I have big house built by Bellriver homes, during all construction time, they very helpful, fix up price, no more cost, they fix up all problems, the building quality is best! The customer service is excellent! I will suggest other people stay with Bellriver homes for dream home! I will thanks Bellriver homes for good job!
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Leaking roof !
I had a very bad experience.
The company installed a tiles roof and when it rain with wind the roof leaks. Apparently nothing is wrong with it. If you build with them make sure you ask your roof fully sarked or go with colorbond roof. So I am still having this issue and the company didn't fix it.
Reliable and trustworthy building company- Bellriver Homes
We are very pleased with the results of the building of our home by Bellriver Homes. The project manager Syd was exceptional and a credit to the company. He was friendly, approachable and we thank him for ensuring the completion of our home on time despite the bad weather. The quality of the workmanship is beyond compare, from the quality of the building materials to appliances. The small hiccups we experienced after the handover were attended to immediately in a most professional manner. As a result of Bellriver exceeding our expectations, we recommended Bellriver to our daughter.
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Exceptional level of professionalism and customer service
I would just really like to give a glowing review for Jason Busuttil – Warranty Manager Bellriver. We have a wonderful experience with his professional, friendly and customer focused mindset made him an incredible asset to the company.
Jason Busuttil is always reliable with information and advice. Very importantly, he has been honest with me the whole way and kept us up to date with any changes or new information regarding the warranty process. He is very prompt on his reply on either phone or email.
From the beginning we have been made feel c
Reliable and trustworthy construction
Our dream house completed on time and my family was able to move in before our son was born. We have faced minor issues and Bellriver have been addressing them promptly. Some of them are still pending but they have already assigned to them. We are sure they’ll comply with them asap. Hope everything will be done in no time. Except all these this they are reliable and trustworthy. They always reply your email ASAP.
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Beautifully finished/built home!
I have been in and out of Bellriver Homes over these past couple of years and loved their product. I decided to build my very first home with them myself and was not disappointed! Yes, we had a couple of weeks delay in the build, but luckily Bellriver Homes have a rental guarantee to assist if this happens. Our home is absolutely beautiful and we are over the moon with the finished product.
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Excellent build and fantastic warranty team
Would give 4.5 stars if we could. Overall very happy. Independent building assessor commented that quality of build far surpassed that of many other homes he has seen. Initial rep at sales office was great. A few significant hurdles at color selection/ contract signing…… but can’t fault the build/ site manager or warranty team.
... Read moreAuthor stated being incentivised for this review
Trusted builder
Bellriver didn’t fail to impress us with our newly built home. Everyone in the team handled every building stages professionally. We felt from the start that we were well looked after from planning stage, colour selection and the actual build stages. We were confident that we chose the right builder because our requests were mostly accommodated and even gave us some free upgrades. There were some hiccups along the way like many other builds. But despite the delay in land registration and Christmas shutdown, the build was still on target for fin
... Read moreal handover. I would like to thank Brad the sales person from Oran Park display homes - who assisted us and accommodated our requests. Liz our relation manager - who was very professional in dealing with all our concerns and really helpful in making sure issues were ironed out. Carlene at Colour selection - who was so friendly, patient and happy to help us decide/finalise colours and type of materials. To our site supervisor Immanuel - he is a champion. Very responsive to inquiries, knows what he’s doing and a man of action who goes out of his way to resolve any issues. To Jason our warranty manager - he’s very helpful in making us aware that our warranty is still active and made sure our claims were addressed. It was certainly a worthwhile experience building our home with a trusted builder. You get peace of mind and long term security. Overall, we are happy with our build and thanks to the whole team at Bellriver.Author stated being incentivised for this review
You can rely on Bell River
Its been a year we moved into our new house, in this long journey we can say 'You can rely on Bell River".
Project got delayed due to long wait for land registration where no one at fault. Initially we had zero knowledge of building, however at this stage we are able to tell you some basic things about building and building with Bell River. Building your 1st home is not quite simple economically and mentally, continuous stress due to lack of knowledge and unsecured feeling from builder is very common. After building with Bell river what we can
Beautiful as promised
For us the build was done as advised on time meeting all stage requirements. Had no issues with workmanship & quality. Our all issues and queries were managed well on time. Budget and final cost had no issues as we knew what we wanted & signed accordingly. Overall great work and we are happy with our new home.
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Completed on time
The comstruction of our dream house completed on time. My family was able to move in before Christmas. We have faced minor issues and Bellriver have addressed them promptly. Some are still pending but we’re sure they’ll comply with them asap. Hassle free negotiation. Hope to polish everything in no time.
... Read moreAuthor stated being incentivised for this review
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We appreciate you taking the time to bring these concerns to our attention. Your experience described is certainly not in line with our foundations and we apologies for that. Further to this, your fee
... Read moredback will be shared with our management team to be addressed internally. You are welcome to contact us via [email protected] to ensure we can rectify any outstanding concerns in line with your expectations. BRH | Customer Care Team.