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Belong Mobile Questions & Answers (page 2 of 14)
268 questions from our users
Hi I have an iPhone and am using my belong sim with it. I can receive and make calls however I don’t have audio or the speaker button available? Is there a way to fix this?
One way to fix is update software.
Hey there, Nassrullah
Updating your iPhone to the latest software version is definitely a good idea! If that hasn't done the trick, please also get in touch with your phone manufacturer for assistance.
Keen to also check in, so please flick us a support request & we'll help: https://www.belong.com.au/support -Lizzie
How do I extend the ring time before the call goes to message2text.
Thanks for getting in touch with us here! We'll be able to raise a request to fix that up for you :) Please send us a PM here on Messenger: https://m.me/BelongAU or through your account: and we'll meet you there to get it sorted. -Monique
How can I convert my monthly Belong payment into automatic deduction ($15.00)per month?
Hi Rosemary! Our mobile plans are postpaid, which means we take a payment each month for your plan. The date in which you get charged each month depends on when you signed up and can't be changed.
If you've got any further questions or concerns about this, you can reach us on Messenger: https://m.me/BelongAU or by raising a support request through your account here:
Hope this helps :) -Monique
I am locked out of my phone after accidentally blocking my sim while trying to set up my vaccination passport.
It says I need a PUK code. I also can’t access my account.
Help needed!!!
Oh no Elise, getting locked out of your phone isn't ideal :/ Congrats on being fully vaxed though!
If you're unable to log into your account please follow our account recovery process and we'll be in touch https://www.belong.com.au/new/trouble-logging-in/service-selection
If you don't have access to the email account linked to your service you can also message us on Facebook: https://m.me/BelongAU - Once you've got account access we'll grab you that PUK code! -Rhys
Hi,
I have been trying to set up my new sim card, and after the first issue of entering the sim number( which needs to be specified not to add the letter at the end), I am now having the issue of it not accepting my payment method. Either one I put in, paypal or visa it just starts with "something went wrong please try again", and then I try again and it says the payment details are invalid. What the hell is going on. This is meant to be easy, but your website makes it hard to join up.
Andrew.
Thanks for reaching out about this, Drew! If you're using our website on a PC/laptop to sign up, could you please try clearing your browser cookies/cache and then give it another go? If you happen to be using our app, please delete and re-install the app, then see if it accepts your payment method.
If it's still not playing ball after trying those steps, please get in touch with us on Messenger here: https://m.me/BelongAU or through your account here: and we'll meet you there to help out :)
-Monique
I finally got it to work without help. Not sure how. I also sent a message on messenger asking the same question. It is frustrating not having a live chat set up from the start to get things sorted. It has taken me a few hours to do this. Hopefully there will be no other issues.
Thanks.
Glad to hear you got it sorted out in the end, Drew! Completely understand the frustration there, but we're always happy to help out on Messenger :) If you ever need a hand with anything else, feel free to reach out there. -Monique
I've spoken with many sales representatives about changing my billing date and me paying the difference or being given the option to Bpay this account ahead of time at a date of my choosing and have FINALLY been given a solution to pay the account on an FAQ and I quote: "You can pre-pay for your service the month before the due date by signing in to your Belong account and select ‘pre-pay next month’." Apparently you can do so, by going to your dash and selecting payment methods and selecting "pre-pay next month". I'm writing to let you know that I have scoured the webpage and app and have not seen this option anywhere. I emailed your customer service team to enquire and was told that this is not the case. This is getting beyond frustrating. Any actual help on this matter would be appreciated, failing this, cancellation of the service and a strong recommendation for others to stay away from this service.
Hey Geoff-Edwards
Sorry to hear that it's been a bit confusing! Definitely don't mean to give you the runaround.
You're right -- you can pre-pay for your internet service the month before the due date by signing in to your Belong account. You'll need to select 'Payment details' from the dashboard, choose 'View details' and select 'Pre-pay next month' and follow the prompts.
If the option hasn't popped up on your internet account, we'll investigate further, so please raise a support request: https://www.belong.com.au/support or send us a PM: https://m.me/BelongAU -Lizzie
Thanks for your response. I cannot see these prompts anywhere which means I'm only getting 7 days of a whole month of service...pretty appalling
There is no "payment details" on the dash. There is only "manage mobile>view and update payment method" > dead end.
Some actual customer service would be appreciated if you could log the concern seeing as you know how, as this issue has spanned over 5 months to no avail.
Thanks for getting back to us Geoff-Edwards. We're keen to get things straightened out for you.
Our billing is for every full calendar month so you should be receiving the full value from your billing date.
We can't access your account here on ieatwords so we ask you to please send us a message over on Facebook using this link: https://m.me/BelongAU
If you're not on Facebook just jump to the support section of your account to send us a message. Chat soon! -Rhys
Hi
Loving Belong as my provider…
Just wanting to know if there is anyway that the sms missed calls be turned off ??
We're stoked to hear that! :)
Just to double-check, are you wanting to stop text messages notifying you that you've received a missed call? If so, that won't be something we can disable from our end. But it may be worth reaching out to your mobile device company to see if they've got any suggestions around settings on your mobile that can help out with that.
Hope that helps! If you've got any other questions/concerns at all, you can always reach us here: https://m.me/BelongAU -Monique
Hey Belong Team,
Is there a way your support team can call folks in OZ with a caller ID and without a private number ?
I have to turn off my spam protections to receive calls.
Hey Nate, I'm afraid we can't change our caller settings. It's concerning to hear our calls are being blocked by your spam protection.
If you prefer to keep your spam protections on at all times then we can assist via email or on Facebook Messenger: https://m.me/BelongAU -Rhys
how do i cange or add my voice and name to the message that the person hears when they get the txt 2 u message
Another great question, Benjamin! You're unable to add your name or voice to the Message2Txt recording that any missed callers hear. This is something that's been pre-recorded and can't be edited -Chris
is there a way to allocate a name to my number so when i call or text someone it lets them know who is calling.
Great question, Benjamin! We're unable to assign a name to a number so it's visible when calling or texting other people. This means that unless the other person has your number saved in their handset's contact list, they'll only ever be able to see your mobile number when you contact them -Chris
How do I set up a proper
Voicemail instead of just the talk to text option?
Hey Alicia, we currently only offer Message2Txt as part of our mobile services. If this does change, we'll be sure to let you and everyone else know! -Taylor
Want to extend my ring time
Hey Colin, please raise a request with our mobile guru's here: https://bit.ly/3s2GaXq and we'll help extend that ring time. -Taylor
My wife and I have a plan with direct debit in SA but no service in Central Queensland, what are you taking the $ for?
G'day Heinz, we use part of Telstra’s mobile network, which covers 97.9% of the Australian population with 4G and over 98.8% of the population with 3G.
For more on our coverage please refer to tour coverage map here: https://www.belong.com.au/go/mobile/coverage-map -Rhys
Here we go again, we are now at Kununurra after having nearly 2 weeks without internet or access to calls. My wife is with Boost (Telstra) getting 36 mb download, I with Belong (Telstra) am getting 0.39mb, Is this acceptable??
Balance information via SMS on my Belong prepaid monthly. SMS number and code to send to receive information thanks.
G'day Nick
We love keeping track of our mobile usage too! Download our free Belong App in the GooglePlay or Apple store. Once you log into your Belong account, you'll be able to see more info :) -Lizzie
do I need a new SIM card to reactivate account? If no how do I reactivate the account?
Great question, Donna! Your account won't need to be reactivated, but if your service on the account has been disconnected for over six months, you'll need a new sim card. -Monique
How do I extend my ring time with Belong
We can extend the ring time on your mobile up to 30 seconds, Gary. Just a heads up, by doing this, we'll also need to switch off the Message2Txt feature so missed callers won't be able to leave you a message.
If you'd like to make the change, flick us a message over on Facebook and our team will help you out: https://m.me/BelongAU -Chris
received 2 sim cards from belong..is that normal?
Sounds like we got too excited and sent you an extra SIM to share, Ron! Feel free to pass one over to a family member or friend :) -Lizzie
Hi belong team,
Can I receive Australian bank SMS on a belong SIM card when I am overseas ?
I am in india and the commbank is sending OTP SMS to my Australian belong number.
Hi Parag. Your Belong SIM will only work in Australia so if you're trying to receive any calls or SMS' on your number while overseas, these won't get these.
We recommend contacting your bank to explain the situation and they should hopefully be able to help you out another way -Chris
no one is contacting me from Belong!! I have to make urgent calls to NZ and I cant. I wasnt told that I wouldnt be able to do this when I signed up. ive tried to download viber and they cant call me???
That's why I don't trust them. Even if they have great deals on thier side. They are hungry dogs take your money an have bad customer service. Should join Telstra pretty good option
Thanks for reaching out, Shaynie! We're keen to lend a hand & get this sorted.
New Zealand is a part of our International calls and texts deal, which can be added for $5 each month in your online Belong app or account. This will give you unlimited standard calls and texts to 30 selected destinations, which you can check out here:https://www.belong.com.au/go/mobile/our-calls-and-text-inclusions
As for Viber, the app should be running off your mobile internet. Please check if you're connected to Wi-Fi, or if your mobile data is switched on.
The way you get in touch looks a little different but we're working super hard online to support all our customers. Please send us a message https://m.me/BelongAU if you need a hand and our team will meet you there -Maddie
Hi Maddie, thanks for your email. I am unable to log into my account. I have requested password resets, but they dont arrive in my outlook??
How r o i get my puk number to unlock my phone
Hey Gordon! You'll only need a PUK code if you've set up a SIM lock. To grab your PUK just follow the steps here belong.com.au/support/mobile/fix-a-problem/service-support/what-s-a-puk-code-where-do-i-find-it-and-what-do-i-do-with-it-1503981149703
If you're using a phone that's locked to another network (often these will be the prepaid carrier branded phones) then you'll need to speak with them to have it unlocked before using a Belong SIM. -Rhys
Thanks
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