Belong Broadband (page 6 of 97)

Ongoing internet issues mean I can no longer work from home. It took me a week last time to get a response (customer service is non existent) and they sent me a new modem which has not helped. In fact I think it’s actually worse. Trying to get hold of these guys is impossible. You call and they have no one to take your call. You log and and send a message only to have them close the ticket because you went through to the “mobile team” and not broadband…. Even though there is only one option to choose from. I’m done with Belong and joining someone else. I have a friend who is continuing to be charged by Belong even though they cancelled. Cant wait to deal with that.

Internet drops out randomly a minimum of once a day. I am writing this review using mobile data as we speak, my service dropped out five minutes ago.
Customer service is useless, all they can do is tell you to restart your router and modem which never remedies the issue.
Now it seems the internet connection speed/dropout message link on the app has been deleted.
I would never in a million years recommend this service to anyone who actually needs to use the internet frequently.
In saying all of this during the brief periods the service stays connected, internet speeds are pretty good.

Internet speeds are fine. I've never had a problem besides kids using to much of it. Lol. As I live in the hills I was expecting to have troubles connecting here an there but have never had that problem.

It's 10.30pm on a Wednesday night I'm the only one online at home, youtube is buffing wow. Speed test running at 1.5mbs, I've called them and its always the same story.

Won't connect properly to my phone or game

connection not good kept cutting out badly

Had to turn off/ reset 10-15 times( date of the issue at hand)
16/6/22

Recommend another provider not worth Paul $70+ ( yes I'm not directly near my router but it still reaches fine but keeps cutting out)

Belong has turned out to be the worst telecommunication company I have ever dealt with.

Firstly my internet was not connected when it was meant to be. I emailed Belong and waited DAYS to receive an email response - because you are unable to call them!

Then when it was connected, the internet never worked. Again, i waited DAYS for a response. I then asked to cancel my account and they GASLIT me and didn't address my request, instead just told me they were 'working on having the problem resolved' with no indication of timeline for this happen, and no phone call to discuss!

DO NOT USE BELONG!

2weeks ago it took me over a week to pay bill and now l can't connect to internet and it has been 3 days and still no contact from them

They have purchased below quality modems from somewhere and are selling for 70AUD,
you will be better off buying anything with pppoe i.e tplink, netgear.
I complained and complained they said they cannot do anything and this is what it is.

Terrible bad man don’t waste your time and money is absolutely baaad I haven’t receive a worst service in my life it’s just disgusting, it doesn’t work then they don’t even have call center, then they call back 24h later without helping. Man I’m feeling robbed, literally.

one of the most terrible company to deal with. there is no way we can call them, just email them and just hope that they will come back to you. without investigating proper issue 4 different customer care worker will email you with 4different advice just to connect internet.

Our ADSL was disconnected to 'make way' for nbn that isn't available to our house. No amount of customer service has provided any resolution, although they have charged us. Useless!

Awful connection despite having 10gb left… data does not work at all and am very confused as to why I cannot access my paid for data. Haven’t had this issue with any other company.

I already have a mobile phone and just recently added NBN Internet and did not know how to pay or view invoices. It has been 3 weeks and I keep on getting these useless emails that they are onto resolving my problem. Now they threaten to suspend the account because of no payment.
I spent so much time complaining and asking for help but getting nowhere.
I have never seen a worse service than Belong
They pass you on to another department, which
does not get in touch with you.
Nobody can be contacted personally. It is an absolute disgrace being part of Telstra.
I strongly recommend to look for another network. You don‘t want to belong to Belong.

Hopeless!! Making you spend over an hour and going nowhere and anyone to talk to . Basically only way to to contact online . How to contact when there’s no internet connection?

Lost Internet twice now.
Cannot talk to anyone. They ring you days later but asking lots of ID questions with no solutions. Very disappointed at rhe poor customer service and I am very grateful I have a different provider for my phone.
Will be looking for a new provider

Firstly there is absolutely no phone number to call if you have any issues. Secondly, they couldn’t connect me to my address and kept telling me the service was active. I changed to a different provider last night that got me up and running within hours. I should have done this from the beginning. DO NOT EVER USE BELONG INTERNET!! If you EVER need to contact customer service you will be beyond disappointed and angry as they WILL NOT HELP YOU. Plus they just charged me anyway and did not reimburse me at all. Waste of time, money, and energy.

I would NOT recommend this nbn supplier. You have to communicate through there online messaging service and if your lucky someone will call you. If you are lucky to get a call they will agree to an appointment without communicating with you about a date. Its a joke of a company that doesnt deserve your business.

Belong decided to deduct $300 for a new development site, I advised that someone used internet before me. No phone number to call. Useless!!!!!!!!, I would never use a provider like this again, Wish I did my research.

Could not give me a fast speed. I had been with belong since 2016 never gave me a modem until my modem broke in 2022. I paid for service that I didn't have for 3 week. Then 2 month later I had a family issue asked for 2 week extension, they helped by disconnecting my service than took money out of my account after I changed to an Australian provider.

Great service new modem received in a day. I'm very happy with service. Would recommend Belong to anyone. Have never had a problem and when I did was resolved so quickly.

Some places aren’t the best but perfect for my child. Only have the $15mth and can add extra data for when she goes away. Than uses home internet when she is at home

I would like to see more options for data top up and maybe less expensive because watching YouTube chews up all my data very quickly and I have to keep topping it up.

The internet itself worked fine, but the customer service is appalling. No fixed number to call, no live chat, only a social media chat that is checked every few hours and the response is usually a generic message and a link to their app. It takes them days to fix an issue that would take 10 minutes on the phone. The money is not worth the frustration you deal with. Don't recommend.

Great to be able to top up my data on the train travelling to Canberra. very easy to use the app and my account. Good to know-I’ll have enough internet for walking about Canberra
Thankyou!

After many years with Belong, I'm moving to a new provider because of the frustration of dealing with Belong customer service, who don' t even have a telephone number. I wanted to upgrade my service and it turned into quite a saga. My NBN connection has been very good but the dreadful customer service lets them down.

Horrible service. I was with belong and moved my house thought it would be easy to just be with one company and arranged a connection with them prior moving. Been 8 days they haven't bother to activate the connection. Customer service so horrible. Raised so many complaints and support request but they are not bothered with the customer experience. Useless. what a waste of time.

This top up was very easy and I have referred it to many other people. I am away from home staying where there is no internet access and needing to stay connected. Thank you

Simply the worst internet provider. Not contactable by phone for technical troubleshooting and billing issues. Send them emails only to be contacted back 2-3 days later by phone. They bill for services not provided also..

I need more data and can't afford to pay q0 bux extra because u are charging 10dollars for 5GB GUYS stop we need it better then this expleshily single mums and dads in minimum wages

Get almost 4 times as much data, for $10 less than I did with Optus.
Using the app is simple and easy to get around.
I also get reception in place I didn't with Optus.

Terrible terrible terrible customer service!! Write few reviews before consider connecting to Belong,
I have 4 days of now internet because of a simple mistake from technician, during these four day there was no small support from belong. If fact here is no phone number you can call and speak to someone. Every thing is based on filling claim on-line and they never back to you. I,m dome with hem, switched to other provider and they solve my problem withing half a day.
Even the internet speed was bad. My new provider give me much better internet speed with same NBN platform (NBN50) and similar cost.

Terrible. Customer service is not helpful and was difficult to reach. Tried all things to contact them but the answer received was that there was not service due to technical issues. They should have contacted the customers if there’re technical issues in the first place.

Been truly amazing
2 years in
. Stressless after decades of Telstra trauma
Set and forget .. only run out of data once in this whole time .. and run a business
Such good value

i paid $70 for one month's service and $60 for a modem, but the service was never connected.
They don't provide a help line service and as a result you have to submit your complaint by email and then wait several days for them to respond.
As a result, I cancelled my contract and now I'm applying for help from Consumer Affairs because the company refused to refund my money!