Belong Broadband (page 5 of 97)
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Just so easy
NBN 25/5 (Starter)I have a teenage daughter and this is her first mobile. It’s so easy to keep her in data and teach her how to manage it with this system. It’s nearly fool proof !! Love it !
The worst call centre EVER!
NBN 50/20 (Standard Plus)I won't include all of the extensive details of the issues I had in the 4 months of my Belong experience as the story is very convoluted, but the problem goes back to the call centre. They had no idea of their product, the NBN process in Aus, they read constantly from scripts and, sorry, each of my 6 calls to them took so long as I could not understand much of what was being said. Stay away
VERY DODGY INTERNET PROVIDER
NBN 50/20 (Standard Plus)This is probably the worst internet provider you could ever choose, the staff have no idea how their product works and hence cannot help should something go wrong. I had an incident where my internet just went out for no reason, when I called customer service they just kept on saying I should reset my connection and then wait 24 hrs. This happened for a couple of days before they decided to send me a new modem of which it still didn't work. Their response to the new modem not working was to reset it and wait for 24 hrs, this happened for 2 days
... Read more before customer service told me that the problem was with the wiring in my house and that I had to hire a technician WITH MY OWN MONEY to fix the problem. After that resolution that they came up with I decided to terminate my contract with them, firstly because I had been a loyal customer of theirs for over 2 years and feel that anything internet related that needs a technician to fix must be paid by the internet provider as there must be a portion of your monthly subscriptions that should cover such issues. Secondly it took Belong about 8 days to come up with this resolution that I must hire a technician. After I terminated my contract with belong I got a new internet provider who said that if they found anything hindering me from getting access to internet, they would send out a technician at their own expense. When my new modem from my new internet provider arrived my internet worked without any issues after I plugged it in, there was no need for a technician and there was nothing wrong with the wiring in my house. I DO NOT RECOMMEND BELONG, USE AT YOUR OWN RISK. VERY DODGY INTERNET PROVIDER
Hi Luke, internet troubles can be frustrating and if a reset hasn't worked there's more we should be looking into before recommending a private technician.
Sorry how things ended with us, we're glad
... Read moreto hear things have worked out with your new provider. -Rhys
Expensive
NBN 50/20 (Standard Plus)Last month $65 this month because i moved house $70 next month November 2022 $75 because.... Gouging i suspect terrible company ive now changed to exetel
Hi Michael, when moving your service you'll be required to pick from our current plans. Unfortunately the 12 month $65 starter plan has ended.
We understand the more recent plan changes won’t suit so
... Read moreme customers but we'd like to explain why its happening, The costs to supply nbn has increased dramatically over the years. We want to keep providing healthy speeds and unlimited usage internet with no lock-in contracts to our customers and to do so, we have had to increase the cost of some of our plans.
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Hopeless
NBN 50/20 (Standard Plus)Have had no internet for a week & they keep saying 2-3 business days it’ll be connected - but they are still happy to take our money. Hopeless customer service too
Hi there, sorry to hear you've had this experience with us, a week of no internet is way too long. If you're still not having any luck getting online, please give us another call so we can look into t
... Read morehe next steps to get things back on track for you- JulesThanks but we’ve now cancelled because yet again after phone call number 6 no one can tell us when the internet will be connected
Always reliable
BroadbandAlways reliable and helpful, best move I ever made. I tell all my friends and colleagues to make the move.
still charging 8 months after disconnected
NBN 50/20 (Standard Plus)Service itself was ok, nothing too bad nothing too good, with occasional drop outs, I can call it average.
BUT they decided to keep whole monthly fee even for the service being disconnected mid month. That's in their fine print - no pro-rata.
Then 8 months later they informed me that they reducing my speed on the service that meant to be disconnected long ago. First - what a lousy practice! Decent company would keep providing service for their loyal customers without pulling dirty tricks like that. Second - what do you mean "active service"???
Thanks for reaching out Ilya, we're sorry to hear you were charged for a service after requesting disconnection months ago. That's definitely not the experience we want for any one.
We're glad to he
... Read morear that a refund has been initiated. Your refund should come though within 2-5 business days but if that hasn't happened, please give us another call and we'll chase that up for you -Jules
Hard to navigate
BroadbandTedious and slow. Many drop outs. Very hard to navigate
Hi Craig thanks for reaching out. Slow speeds and dropouts aren't the experience we want for you.
We're keen to get stuck in and get your connection into tip-top shape. Please give us a call on 1300
... Read more235 664 (8AM to 8PM AEST) and we'll take it from there. -Rhys
The Best Rubbish Internet
NBN 100/40 (Premium)Drop out after drop out. You get what you pay for - Unlimited Internet rubbish.
Thanks for reaching out Optimus, dropouts should never be the norm.
We're keen to get your connection back up and running as it should be. Please give us a call on 1300 235 664 (8AM to 8PM AEST) and
... Read morewe'll run through some initial troubleshooting with you. -RhysFind out how Belong Broadband compares to other Internet Service Providers
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Always good
NBN 50/20 (Standard Plus)All great.thankyou for really good service. I have recommended this to everyone.
brilliant experience, unmatched network
NBN 50/20 (Standard Plus)I have been on Belong NBN FTTP for almost 3 years and recently NBN FTTB as i relocated to a different address....Belong had been an amazing experience....almost no downtime in over 36 months...Simplified processes, best billing arrangements from 1st to last day of the month and if you join in the middle of the month you are not charged for those initial days...Amazing online and over the phone support....It really depends on nbn infrastructure at your address, if nbn network is problem free then you will have no problems with Belong. amazing value plans, very easy to connect and disconnect or relocate.
Worst customer service in the world
NBN 25/5 (Starter)1 hour 25 min on the call to clarify where to send the modem. Never again.
Sorry to hear it took longer than expected to update your delivery address. We'll pass on your feedback. -Rhys
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Worst Service ever
NBN 50/20 (Standard Plus)So i moved to victoria from Tassie and got my internet connection set up with Belong a week before moving into the property so that i dont have to face any trouble. We moved in on 31st Aug and i got email from Belong that everything is up and running. I connected my modem and there was no internet. So i called the customer care number and they advised me that i should plug in the port in the bedroom as i was doing it in the phone plug in kitchen. Nothing happened in bedroom plug and i called again and other technician advised me to go back with
... Read more the kitchen plug as advise by 1st technician was wrong. So i did that and didnt work. They sent technician down and still didnt work. They said i should get new modem, i bought $147 new modem still doesnt work. 6 days, more than 5 hours on call with belong, 3 different modems, it didnt work. I cancelled the services. Next day i got serviced from other company and guess what, it worked in fee hours that too with my old modem.
G'day Ravinder, sorry to hear things didn't go to plan with your order. We appreciate you spending the time going through all the troubleshooting with us.
Thanks for sending through your feedback and
... Read more we wish you all the best with your new provider. -Rhys
So fast makes things happen for me
NBN 100/40 (Premium)Instant downloads super fast great cookies app’s perfect love it
Fantastic
NBN 50/20 (Standard Plus)Fantastic service. I can’t believe that my phone call was answered within a couple of minutes. Excellent service and fixed my issue (which was my mistake). Internet up and working instantly and fast speed. Really happy I moved over and they are cheaper.
Wish I chose someone else and read reviews
BroadbandHaven’t even been connected yet and the service is terrible. Being connected 06/09, requested a modem 22/08. No dispatch yet or tracking number. I have 1 more business day before I’m meant to be connected. Called customer service twice and the responses are inconsistent, unhelpful and unclear. I work from home and moving house I organised delivery early to try and make this a smooth transition but clearly not.
Offered to pay courier fees to receive it urgently but offered no other solutions just “processes” and no definitive answers.
Hi there, its disappointing to hear you've had a rough start in getting connected at your new address with us.
We're sorry to hear you've experienced delays in receiving your modem. We generally disp
... Read moreatch modems a couple of days before your activation date just to ensure it isn't delivered before you've moved in. We know it's not ideal, but if you've got a spare modem handy, you're more than welcome to connect and use that once you've received your activation SMS.
Constant dropouts - Terrible phone 'service'
NBN 50/20 (Standard Plus)Internet has been dropping out sporadically for approximately 6 months. New modem sent by Belong to remedy the issues - Failed to work. I have been on the phone to Belong phone staff on many occasions, and without fail, they always tell me to do the exact same thing, being 'switch off at wall, turn back on, wait', 'reset your modem with the button', 'reset the NBN box', 'what colour are the lights' - this is asked a minimum of 10 times per phone call, and each time it's the exact same answer. Belong, on many occasions, have told me they would '
... Read moremonitor' my internet and call me back at a set time the next day - NEVER receive calls back on any occasion. Belong clearly do not keep good records/notes of any phone calls as each time I find myself repeating the same issues to a different person, they then tell me to rinse and repeat. In this off chance this repeated 'guidance' works, they consider it mission accomplished and say the internet will cease to drop out, closely followed by a barrage of dropouts until I call back and repeat the entire process of explaining the situation and what the modem lights are doing. Last night I contacted Belong and had a lady answer my call - unfortunately, absolutely horrendous to deal with. I asked her 'can you please put me onto another person, please', she said 'I cannot do that'. It took her 40 minutes to understand fairly basic information and resulted in what I wanted, being the NBN technician to come out and try again. I cannot recall the ladies name, but I have had her on the phone in the past and found myself repeating the EXACT SAME information for about an hour. With all that, I do like Belong WHEN ITS WORKING, which has been quite rare in the past several months. 2/10 - Definitely do not recommend. 100% choose someone else for your internet service.Hi there, thanks for taking the time to flag this with us. Drop outs can be frustrating and we’re sorry to hear you’ve haven't had a good experience when troubleshooting with us over the phone. Please know we have passed on your feedback - Jules
Great service no complaints
BroadbandNeeded more data, advised, followed prompts and amazing .. all complete within 30secs
Disgusting Behaviour by Belong
NBN 100/40 (Premium)My home internet drops out multiple times per day for hours at a time, i spent an hour on the support line with Belong where they painfully instructed me to repeat all possible resolutions i had tried before calling them. Then they said they can offer NO support and i have to contact a technician and pay for it myself. Incredibly unprofessional I would advise anyone to pick a different provider so you can avoid a hassle like this. I should also mention we have been with them for over two years now so this is how they treat valued customers. I will be looking for a new provider very soon.
Hi Joshua, thanks for touching base. We totally appreciate that troubleshooting can be frustrating especially when you're dealing with dropouts. Drops have a range of causes but they can often be due
... Read moreto wiring issues which will require a party ACMA certified tech to check and repair the wiring for you. Feel free to check in with us over on Facebook Messenger: https://m.me/BelongAU and we'll make sure we've covered all our bases before you get a tech out. -RhysEven your response to my review is clueless. You misunderstand my actual problem, Belong should send a technician and get this sorted for me, i shouldn’t have to be the one doing it. That’s why i’m pa
... Read moreying you monthly for internet, if that internet isn’t working, it is your guys fault. You need to accept some responsibility.
you can join and received the worst service
NBN 50/20 (Standard Plus)The worst service available Maybe it's only me, but I've experienced the worst service. I recently moved homes and gave them my new address a week ago; as a result, I got the confirmation email and can start using my internet as soon as I am settled. When I first moved into a new house, there was no NBN box, which required 5 days to be delivered. When I contacted customer support, they advised that it usually takes 24 to 48 hours for the NBN to connect, and I agreed. But they were still unable to give me the service after four days. They took 2 weeks plus 4 days to complete this process, at which point I chose to switch to a different supplier. The good thing is that they did not charge me. I emailed the customer sercvie too.
Hi Darpan, thanks for reaching out. It's disappointing to hear your move order didn't go as smoothly as we'd like and you've decided to move on.
We wish you all the best with your new provider and hope we can see you back down the track. -Rhys
Fantastic
NBN 50/20 (Standard Plus)Great top up option. Easy to use. Thank you
Bye for mow
On going problems
NBN 25/5 (Starter)We have been with Belong Internet for @ 2years
Power interruption this week,now browser. Works for @ 15 minutes then cuts out
Rang Belong with very hard to understand call takers
They say they know there is a problem and it will take 24-48 hours to fox
Have been happy with Belong but not now
G'day Daryl, thanks for touching base sorry to hear the power outage has gotten things out of whack with your connection.
Good to hear we know what's happening and you should be back up and running s
... Read moreoon. To follow up please give us a call on 1300 235 664 (8AM-8PM AEST). -Rhys
Wonderful how I can cheaply top up my data
NBN 50/20 (Standard Plus)Plan is great. No problems. No dropouts. Cheap top ups of data.
Rubbish Service
NBN 100/40 (Premium)Absolute rubbish company with off shore assistance that will not help and cannot understand a thing you say. I had nothing but issues with the service dropping in & out non stop. Even after canceling my internet on a Friday they still decided to take $70 out the next Monday and would not refund my money. Don’t bother wasting your time or money with them you will just get ripped off then have to try and speak with someone that can’t speak or understand English! Rubbish service!
G'day Dave, thanks for reaching out. Sorry to hear we dropped the ball in helping you get the dropouts issue sorted.
Once your service is disconnected you shouldn't be billed., so we're keen to follow up and get things straightened out.
... Read more Please get in touch with us over on Facebook messenger: https://m.me/BelongAU or give call us on 1300 235 664 and we'll go from there. -Rhys
Take take take, if you lose something its gone
NBN 50/20 (Standard Plus)they have an amazing plan 25$ a month for free calls and 20gb that rolls over any un used date.
i saved 250+ GB of data over 2 years, my payment was late by a day with bank issues, just paid my 25$ monthly bill and they have wiped my 250gb, contact them and a worker and his supervision say there is nothing they can do about it. Leaving belong Joining literally anyone who has better customer service.
DONT JOIN THESE GUYS, THE PEOPLE ARE A NIGHTMARE!!
Thanks for taking the time to reach out about this - we're sorry to see you've had this experience! We're keen to take another look over your case to find out exactly what's gone wrong here and see if
... Read more there's anything more we can do to help out. If you haven't already, please send us a message on Facebook: https://m.me/BelongAU or give us a call on 1300 235 664 between 8AM and 8PM (AEST). From there, we'll take another look over your account and case to see if there's anything we can do to help out and see you stay. -Monique
Ordinary service with variable customer support
NBN 50/20 (Standard Plus)We had service from Belong for one year and it wasn't great. We had multiple short dropouts and interruptions over this period (longest was 4-5 hours) as well as spotty connections in a back room with the standard router. As a result changed the router but no improvement than connectivity (so supplied wifi router is not very good). CS was hard to get hold, at times ( this was peak lockdown) but was OK when reached. There are many better providers out there.
Thanks for taking the time to reach out here, Grant. It's disappointing to hear that you faced those issues with your service and that your experience with us was less than ideal.
We'd love the oppo
... Read morertunity to turn things around. If you decide to give us another go later on down the track, you can get in touch with us on Facebook Messenger or by calling 1300 235 664 between 8AM and 8PM (AEST).
Very bad service ni internet for days
NBN 50/20 (Standard Plus)So many droputs, they will waste several hours of your time on the phone, but still won't resolve the issue.
I was without internet for days and they still charge for that.
Please avoid belong and save yourself some time.
Hi Inderjit, thanks for getting in touch with us about this! We're keen to lend a hand and find out what's causing those service drop outs.
If you haven't already, please send us a message on Facebo
... Read moreok: https://m.me/BelongAU or give us a call on 1300 235 664 between 8AM and 8PM (AEST).
Terrible service
NBN 50/20 (Standard Plus)I don't believe you cannot pay on line
Terrible customer service ever
Hi there,
You can pay any overdue bills or prepay bills through your Belong account. If you run into any problems with this, please send us a message on Facebook: https://m.me/BelongAU or give us a
... Read more call on 1300 235 664 between 8AM and 8PM (AEST). We'll find out what's going on! -Monique
Shockingly terrible customer service
BroadbandHaving to deal with terrible overseas call centre who have no knowledge of our local conditions one might as well speak to a kindergarten kid here and get better answers
Hi Paule, thanks for reaching out, it's disappointing to hear we've left you feeling this way.
We're keen to follow up and make sure you've got all the info and support you need.
... Read more You can message us over on Facebook: https://m.me/BelongAU or call on 1300 235 664 between 8AM and 8PM (AEST). -Rhys
Terrific
NBN 25/5 (Starter)Good deals that are affordable. I would recommend to others. This company has exceeded my expectations. Belong is a affordable service for families and couples. Go check out it for sure.
BELIEVE EVERYTHING YOU READ HERE IN REGARDS TO THE BAD REVIEWS - ITS ALL TRUE
NBN 25/5 (Starter)The previous review before mine says "I would give zero stars if I could!!!" - SAME!!!
I have been with belong for several years, the internet connection ALWAYS drops out but that is the least of my worries.
I woke up on Monday 4 July and had no internet service - the internet light on the modem was red. I called Belong and explained what was happening. I was told to wait for 24 hours while they ran tests and that they would return my call the following day. NO ONE called to give me an update. I then called Belong for an update, they said they
G'day Amanda, thanks for reaching out. It's disappointing to hear your connection issues have taken longer than they should to be resolved.
We're keen to follow up on what's happened so far and get t
... Read morehings back up and running as they should be. Please send us a message over on Facebook: https://m.me/BelongAU - from there we'll verify your account and take a look into what's happened so far. -Rhys
If I could rate 0 I would
NBN 50/20 (Standard Plus)I have been having issues with my belong internet since January 2022 where the internet would just drop out randomly while the wifi remained connected. Since January 2022 we have only had 1 week of solid internet, the other times it’s worked maybe 1 hour per month lol. This provider is a joke. Two weeks ago I moved house and also moved my service and for two weeks I’ve called every day about the internet still not working to have their customer service treat me like it’s the first time I’ve called and I’ve been advised each time to wait another
... Read more 24 hours and it should work. Yet it does not. This provider is an honest to god joke and I will warn all my friends and family to never go with them. Time to change providers because you guys honestly suck. Thanks for ruining my ability to WFH and making me lose income from not being able to work.Hi Rhianna,
We're really sorry to hear you've been experiencing issues with your connection since January this year - that's way too long. We'd love the opportunity to turn things around and get your service back on track at your new place.
... Read more You can reach us on Facebook Messenger: https://m.me/BelongAU or call us on 1300 235 664 between 8AM and 8PM (AEST). From there, we'll chase up your case and look into what the problem might be. -Monique
They are useless
NBN 25/5 (Starter)I called up today to cancel my current service and a home move to transfer my service to my new address. Took 45 minutes on the phone with overseas call centre where I could barely understand anything and no idea of they go it sorted. I had to speak to someone to cancel my current service, then someone seperately again to cancel my home move and then someone again because apparently they needed to cancel the active service at the new address we are moving to even though it’s not active! Now my account shows a new service at the address we were
... Read moremoving in to so they obviously stuffed that up as usual. Glad to see the back of them. They also won’t refund the unused credit for the month, we pay a month in advance and it’s the 6th of the month now and they won’t refund.Hey Heath, apologies for any confusion here. To move your service from one address to another you just need to follow the steps in your account: https://www.belong.com.au/go/internet/moving-home
If y
... Read moreou choose to cancel a move order once it's been submitted it may take some time to be reflected in your online account. We're sorry to see you go but, if there's anything further we can help with feel free to touch base with us over on Facebook messenger: https://m.me/BelongAU -Rhys
Overall good company, but needs to make some big changes
BroadbandSo I have my mobile plan with Belong. Great deal, great plan that suits my needs very well.
However, recently I’ve been having problems with my connection, the call drops out, I can’t hear the other person they can’t hear me etc. I have been told there are no tower outages or maintenance going on, and to “turn your phone off and then on again, that will fix it”.
It did not.
The other thing I don’t like, is the cost to top up your data. $10 for 5GB. It used to be $10 for 3GB, so I guess that is an improvement. But it’s not user friendly, especia
G'day E, thanks for taking the time to leave us some feedback we really do appreciate it.
Not great to hear you're still having issues with your mobile. Please try a network reset by going into your
... Read morephone settings. If that still doesn't get things back to normal, please get back in touch and we'll go through some further checks with you: https://www.belong.com.au/support -Rhys
Complete screw up and Rude as hell
NBN 50/20 (Standard Plus)Use to be good and great to deal with, and use to recommend to everyone. That is no longer the case. Rude staff who have the attitude of "not my job and don't want to do it". Simple and understandable error that could have, and had been years ago when it had also happened, been easily corrected was just completely shot down and dismissed. The guy didn't even want to just fix the details when he saw the update on the other account and recognised the clerical error. I've been with Belong since they started and have multiple accounts. We are now looking for another provider as their poor service, combined with rude and arrogant staff, has proved they don't deserve anyone's business.
G'day Worm, it's disappointing to hear you've had this experience with us.
We're keen to follow up what happened and make sure we've got all your details up to date. Please note there are some details we may not be able to change.
... Read more Please touch base with our team over on Facebook and we'll follow up with you there: https://m.me/BelongAU -Rhys
Go with another ISP
NBN 50/20 (Standard Plus)Do yourself a favour and look at all the other reviews and the overall rating and ask yourself if the price is worth the pain. Wish i had seen all these reviews before signing up, the same comments keep comming up.
Short version - if you have any kind of problem with the service, you will never get it looked at properly let alone resolved.
Speeds are good, that's about the only positive i can say! Connection constantly drops out ANY TIME it rains.
Belong support are painful to deal with and will ask you to perform the same steps everytime
... Read moreand not lok at previous case notes - resulting in you going round in circles for months going through the same questions, steps, etc, and getting no closer to a resolution. - It WILL take you months to get them to actually send an NBN engineer out to check your lines, even when it's bleeding obvious that's where the issue is.Hi Dean, thanks for taking the time to reach out about this.
We're really sorry to hear you've had this experience with us - it sounds like we dropped the ball big time. There's a lot to unpack here
... Read more, but we'd love the opportunity to turn things around and get your service up to par.
Very poor customer support
NBN 50/20 (Standard Plus)They have just started helpline call which is limited to 8am to 8pm. I am not sure if that's even working or not. Few days ago there was an internet outage and no one was picking up my call as well. And I have to call them to cancel. Why am I not able to log in to my account and cancel the service?
Thanks for getting in touch with us about this. We're sorry you didn't have much luck getting through over the phone the other day - we'll make sure that feedback is passed along.
It's sad to hear t
... Read morehat you're thinking about cancelling. If there's anything we can do to help out with your account or service, you can call us on 1300 235 664 or message us on Facebook: https://m.me/BelongAU
5gb for $10 rip off.
NBN 100/40 (Premium)Your service GB usage seems to have a big hole that sucks my data up fast. Never used to go through data like this.. and a top up of 5gb is $10.. your service is turning into a dirty scam.. I’ll be dumping belong if this continues.
Hey Cole, that definitely isn't ideal! If you'd like to chat about your service and see if any of our other plans might be a better fit for you, please don't hesitate to call us on 1300 235 664 betwee
... Read moren 8AM and 8PM (AEST) or message us on Facebook: https://m.me/BelongAU -Monique
Worst customer service and poor business ethics!!
NBN 50/20 (Standard Plus)I had worst experience ever with Belong. The customer service are not even bothered what customer wants. They promised me a discounted plan but charged original price. When disputed I was told that it was a mistake and they will apply discount going forward. Again after couple of months when I checked the discount wasn't there and when I called the retention team lady said I ha e to pay original price.
Secondly, they don't have a phone number so very difficult to communicate if need an urgent response.
Lots of drop outs.
STAY AWAY FROM BELONG!!!
Hi Siddharth, thanks for getting in touch with us about this!
Apologies for any confusion caused on our plan pricing - it sounds like we really dropped the ball there! We'd love the opportunity to tu
... Read morern things around and get your service back on track.
Poor service
NBN 100/40 (Premium)Signed up with Belong and was given a date a week later that I had to stay home between 8am and 12pm to wait for the technician.
Took the day off work and waited till lunch. Nobody came.
When I called them they said sorry about that, there was an error, they will reschedule and send another email.
Thanks.
Hi Simon,
It's disappointing to hear that the technician was a no-show - really sorry for the inconvenience that caused! If the appointment hasn't been rescheduled yet, we're more than happy to help out with that.
... Read more You can call us on 1300 235 664 between 8AM and 8PM (AEST) or message us on Facebook: https://m.me/BelongAU From there we'll chase up your order and make sure everything is on the right track. -MoniqueExtra Information
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Hi Kaz, thanks for getting in touch, sorry to hear you had a difficult time getting the help you needed with your nbn service. We'll pass your feedback on to the team. -Rhys