Our nbn lost connection on saturday and we tried to contact Belong for technical assistance. Was ok until you need their help. They don't have a centre you can call....you have to lodge a request online and they'll get back to you....in a few days. Its now been 5 days without them diagnosing the issue. Still waiting on what im certain will require an NBN tech appointment to resolve. They said they would call at 230pm but called at 5pm when wife has to cook for children...then said we'll call in the morning and surprise surprise they haven't....now mid afternoon. I would strongly recommend you pay an extra $10-15 per month with a provider that has some customer service. Avoid this ISP at all costs!

The WORST experience I have ever had. I have been connected almost a month now and still haven't received modem. After a dozen emails I am no closer. They seem unable to provide any tracking information or proof of delivery. Have been told it has been sent on 4 different dates but still no tracking. I was also told I would not be charged until I had modem but was charged anyway!

Super slow connection. It often drops out doing simple browsing.

I understand C19 and there will be some delays in communication but there is no communication at all.

Very disappointed. I would not recommend.

we supposed to work from home now, suddenly our internet stop after getting a terrible connection. now i cant get on contact with them to get the problem fixed. Absolutely do not recommend been having the service and connection ever since i joined.

Multiple complaints lodge with zero resolutions. Internet speeds have not passed 0.5mbps for 10 months and now internet has not worked for days with belong unresponsive to emails and no way to call them.

By far the worst telco I have ever had to deal with.
I have spent over a trying to deal with them. They have made continual mistakes such as sending technicians to the wrong address, sending me products I do not need and then requesting I send them back, not following up with questions and complaints. They assured me they would pay the excess data on my phone and now refuse to pay it and now won’t answer my emails. THE WORST!!!

Constantly dropping signal on belong adsl. Unable to cantact anyone. Keep on rebooting the modem to get signal. Worst experience. Need to fix this asap as working from home and no connectivity is affecting my work.

Belong is the worst service I have ever had. There NBA keeps dropping out. I have to use my own data to use internet. Don't even make the mistake and sign up with them .there shut

My NBN has been dropping out throughout the day for 14 days now .. Normally 20-40 times a day .. some instances during an hour I had a drop out every 2 mins within an hour call this made the conference call impossible. I lodged this with belong 14 days ago and also raised it with the complaints team. Someone tried to call me on Monday and said they couldn’t hear me and hang up but I have had no issues with my phone. Had requested for a call back and still have not heard from anyone for the last 7 days. Extremely poor customer service and internet stability poor still bouncing like a yo-yo.

Abandoned by support, very slow internet speed never goes above 3-6 mb per second again no support at all.
Have been with them for over two years which is way too long cancelling soon as possible

There is no customer service and it is hard or impossible to reach someone on the line. They don't deliver to their promise and are very unresponsive. NO stars ok.

Got a reponse straight away from them when I sign up 12 month contract but after that nothing at all. Do not recommend to anyone. This is the worse service I am getting. Chasing this guys for internet on daily basis and no reponse at all. We live in remote location and dont have internet for last 15 days after I signed up with Belong.

no customer service at all. issueing me a refund 4 weeks later. never ever would I pick Belong. Everyone that asks me I direct them not to go with Belong.

I selected Belong after extensive research of available NBN services. Well it may not have the cheapest monthly fee on its face value, it's the cheapest over medium to long term. $55/month for 30Mbps, over a 12 month contract. You can't find this deal anywhere else.

The speed is usually pretty good. have to say there's some occasion hiccups but I think that's more of an NBN rather than Belong issue.