Belong Broadband NBN 100/40 (Premium)
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Absolutely horrible service
NBN 100/40 (Premium)Avoid if at all possible
Tried moving my service from Brisbane to Darwin and had issue with the new service... despite all of the hardware being the same as what was used in Brisbane we had no access to the internet. As instructed when the service was activated we got a local technician out when the internet wasn't working, to investigate our internal wiring, and they found nothing wrong... belong continually maintained that the issue was in our home and asked us to repeat the same things we had already tried. They apparently have no options t
... Read moreo organise there own technician when first tried fail to fix issue, they just keep passing the buck saying on it not a problem on our end just hore a technician to come and fix it Im sorry but it that not what we're paying you for? To provid us with internet? All the staff also showed a complete lack or care for the inconvenience caused with us being without internet for 2 whole months
Denied a 1 day payment extension
NBN 100/40 (Premium)Contacted customer service which is based in India mind you and not in Australia and after asking insulting questions over the phone about my financial situation the customer service representive Suria then put me on hold, returns and states that sorry but belong don't do payment extensions anymore.
1 day is all that was asked for, definitely will be switching providers now.
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Hi Frank, thanks for getting in touch. It's disappointing to hear this was your experience over the phone, while we may need to learn more about your situation we don't want to leave anyone feeling in
... Read moresulted. Please know I've passed your feedback onto the relevant team. -Rhys
This is perfect I couldn’t imagine being on optus
NBN 100/40 (Premium)This is a millions times better than Optus living out in a rural town and working out in the pines
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No hassles for a change .. topped up data efficiently.
NBN 100/40 (Premium)Quick and easy (for a change) to top up data.
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Rubbish
NBN 100/40 (Premium)I have been with Belong for approximately 4-5 years (2019 - 2023). At first, I loved the service, it was great. However, overtime the service degraded and just turned into absolute trash especially for the amount you pay. I wouldn't get my advertised speeds and would have to fight with their support team over it.
Eventually, I ended up parting ways and going with Superloop. For an addition $30 per month I get 10x the speed I do and so far the support has been great.
Show detailsThanks for taking the time to leave us a review, Gavin. We're really sorry to hear you experienced speed issues while you were with us and for the experience you had while trying to have them sorted.
... Read more We understand you've now moved on and we wish you all the best with your new service provider -Jules
It was a great experience
NBN 100/40 (Premium)I was with Belong for nearly 4 years and only moving out as I need higher speeds (1000mbps). Since the very first day, there were literraly no issues that I could complain of except for minor glitches occationally which is totally acceptable given that we're apparently talking about technology. Thank you Belong for your service and hoping to be back when you guys offer higher speeds.
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Amazingly easy to use!
NBN 100/40 (Premium)Best Choice I’ve made swapping from Optus to Belong, very easy to use 10/10
Connection is unmatched compared to other networks
Never had a problem with slow internet
Fraudulent behaviour at belong
NBN 100/40 (Premium)Do not use this internet provider. I opened an account with them in January this year and have had another $45 been taken out since same month from another account with belong. Asked them to cancel my card with the fraudulent account and they said can’t because of their security.
So I see that as condoning fraudulent behaviour and now I have to cancel my credit card because of this. They also said it’s ok for me to leave belong as it might be best option!!!
Hi Trent, thanks for letting us know and reaching out. Sorry to hear this has happened.
Each service with us may have a different billing date, so in the case of multiple services you may have more t
... Read morehan one account. If you activated the $80 SIM when signing up you will continue to be billed if it is not cancelled.I don’t have more than one account. Hopefully soon I have no accounts at all as your team is incompetent of closing the account using my credit card. I love how I have to verify my account with so man
... Read morey questions but a fraudulent account using my credit card as payment can’t be closed down. Very poor
Great service
NBN 100/40 (Premium)Like the layout excellent service. Reasonable bundles. Connection no dropouts was recommended by a family member
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Bad service
NBN 100/40 (Premium)I have been with Belong for not even 12 months.NBN.Always dropping out.Have rung multiple times and no change.They say they'll monitor it but nothing g happens.No credit for the crap service $95 a month I pay so now I'm changing providers.Thank god
Show detailsHi there, thanks for taking the time to reach out about this. It's disappointing to hear that you've been facing drop outs for so long - that really isn't good enough.
It sounds like we dropped the
... Read moreball and we're sorry about that. We'll be sad to see you go but wish you all the best with your new provider.
What a Disaster!!!
NBN 100/40 (Premium)I signed up to Belong, on the basis that I could utilise my existing email address. Tried to sign up, and didn't work. Rang them to be told that I needed to sign up with a new email address, and they can merge the accounts together.
45 mins on the phone, and they couldn't do it. I had level 2 tech support manager on the phone who listened to the "Phone Recordings", advised that I was incorrectly informed, and there was nothing they could do.
I've gone straight to the Telecommunications Ombudsman.
Hi there, sorry to hear there was some confusion in the signup process. If an email address has been used with us for an nbn account in the past it can't be used for a new account online.
We're keen
... Read more to follow up on what's happened and see if there's anything further we can do for you. Please send our complaints team an email [email protected] and we'll follow up from there. -RhysSpoke to complaints, and they refuse to do anything. As an alternative, I even proposed to move my mobile services to my nbn service (under the new email address), and that can't be done either.
Even
The crappiest internet provider
NBN 100/40 (Premium)I have been using them for over a year, with continual issues
IT SLOW AND THE CRAPPIEST SERVICE EVER
DO NOT USE THEM
Thanks for reaching out Ramzey, we're sorry to hear you've been dealing with connection problems this past year.
We're keen to take a look at whats causing the slow speeds. When you get the chance, p
Find out how Belong Broadband NBN 100/40 (Premium) compares to other Internet Service Providers
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Internet terrible and paying top dollar
NBN 100/40 (Premium)Internet terrible and sick of ringing them up I have to turn my wifi off at home for quicker access to internet never been happy with my internet and paying top dollar of course
Show detailsHi Rachel, thanks for taking the time to reach out here.
It's disappointing to hear you've been having some trouble with your internet - that's not the experience we want you having with us.
... Read more We're keen to get your service back on track. Please give us a call on 1300 235 664 (8am - 8pm AEDT) and we'll lend a hand from there. -MoniqueThe calling as well annoys me it all takes time I don't have much spare time how else can I check it I'm on the highest plan and still not good enough or fast enough
Apologies Rachel, you'll need to give us call to report the issue. From there, a technical support case will be raised and managed by our technical teams. If you'd prefer to troubleshoot over email, p
... Read morelease let our teams know and they'll take it from there -Jules
The internet connection slow
NBN 100/40 (Premium)Belongs nbn and internet is terribly slow I can barely get passed a single megabyte for my upload speed on my devices so far my friend of mind has told me to use tpg and had a way better experience then belong they provide a better internet speed and connection then belong should not recommend anyone to use this internet broadband
Show detailsSorry to hear your connection is running slower than it should be Emmanuel. Please give us a call on 1300 235 664 (8AM-8PM AEDT) and we'll get your connection back up to speed. -Rhys
Absolutely Fucking Despicable
NBN 100/40 (Premium)Belong has no care for their customers whatsoever, i have never been so goddamn furious at an internet provider. For the last EIGHT MONTHS my internet has been dropping out every hour for 15 minutes at a time. I called belong to have this fixed and you know what they said? Fix it yourself
Show detailsHi Joshua,
We're so sorry to hear you've had this experience - that really isn't good enough. We're keen to turn things around and put those drop outs to a stop. Please give us a call on 1300 235 66
... Read more4 (8am - 8pm AEDT) and we'll lend a hand from there. -MoniqueQuestions & Answers
hi just wondering what number to call, my nbn is not working at all.. since march 28. until now my internet is not working . i called the customer service they are closed due to the convid 19. pls help.
Hi Yvone. You can contact us here: https://www.belong.com.au/support. We’re working really hard & we’ll reply as soon as we can. Take care. -Shaun
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Details
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers |
|---|---|---|---|
| Standard Monthly Price | $90 | $70 | $60 |
| Typical Evening Download Speed | 95Mbps | 48Mbps | 25Mbps |
| Max Upload Speed | 40 Mbps | 20 Mbps | 5 Mbps |
| Service Type | NBN | NBN | NBN |
| Packages Available | Standalone | Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 100 Mbps | 50 Mbps | 25 Mbps |
Extra Information
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Hi Tim thanks for reaching out it's disappointing to hear you had a tough time getting your new place connected for a couple of months. We appreciate that would have had a big impact on you and your f
... Read moreamily. We're keen to follow up on what happened make sure all issues are resolved, if there's anything remaining please reach out via our complaints team [email protected] -Rhys