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Braemar Ecostar TH320
Heaters Buying Guide
Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
BearCanberra Central 2602, ACT
- Ecostar TH320
- Verified purchase
5 year comprehensive warranty. Meaningless.
The 5 year comprehensive warranty is meaningless. Within the first year of operation a snail got into the unit and completely disabled it. The installation manual makes no mention of completely sealing all entry points. Plus the unit does not come with suitable grommets to seal all entry points. Despite this a Braemer service agent advised that the unit is not covered (apparently, company policy). Electrical appliances that sit outside need to come with a certain amount of Ingress Protection.
Ants, snails and other small creatures can disable your appliance and wait for it. Braemer will slug you upto $500 and the 5 year COMPREHENSIVE warranty is meaningless. Do Not Buy.
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Eugene ZMelbourne
Low Quality Ducted Heating
Problem starts since the first installation on 20/02/16, did not work for the first time. Technician came and replaced new components and Controller. Then on 14/04/16, stop working with the same error "Ducted heating not detected", technician came and replaced the components and controller. And again 04/05/16 stop working with the same error msg. Called up technician and will come and have a look AGAIN??!!??. This is ridiculous as brand new system keeps on failing to work, definitely manufacture issue. Will report to consumer affair if Braemar insist to replace it with brand new system. Doesn't make sense at all..!!! so disappointed..!!
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4.3(17)Questions & Answers
tomasked
heater turns on ok runs for 3 mins then fan cuts out and heater turns off.
4 answers
Check if any error code come up. My usually error code 16 which thermistor fault. Very annoying.
Thanks a lot David. Will look into that. Tom
Seeley I.Braemar
Hello Tom. Seeley International operates a national network of service agents. You can raise a service call by going to the website to find your nearest agent at https://www.seeleyinternational.com/residential/find-a-service-agent/ or by calling 1300 650 644. Thank you ~ Craig
Rodasked
Hi
We have a breamar eco star th320 that no longer ignites . If you turn the power off and on it tries to ignite 3 times then goes into fault mode . Does anyone know why?
Cheers
1 answer
hi rod not nowing your istallation my best guess is the drain on the outside unit is blocked regards peter
Jacsonasked
How do I switch from heating to cooling? All we have is a power on button, up and a down button and a light button. I had the cover working last year but can't seem to remember how I changed from hot to cold and vise versa?
3 answers
Did you ever figure this out? Having the same problem
No I haven't figured it out yet.
There is a panel that opens behind those buttons that has further buttons to change to cooling, change zones etc
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