We've had this heater installed in 2010. At the time of writing (almost ten years later) we've only had one problem, when the flame sensor failed due to not having been cleaned for seven years. The part cost $24 and we had a service done at the same time, which was under $200. Would strongly recommend.

Braema heater is disaster it cost us more in repairing it than the original price.
Please don’t waste your money on a piece of junk you will regret it the rest of your life.

Heater system failed in less than 6 week of installation. Have been waiting for over two week now for them to come and fix it. I have literally spent thousands of dollars for system that does not work and to be freezing in my home. If you want system that works STAY AWAY from Braemar.

we installed this back in 2014 and it has been very noisy which sounded like helicopter landing on our ceiling. It still exists even speed reduced to a lower degree! called the braemar but was told that how they knew noise existed from 1st day?! serious? if we know this will be a noisy product, we wont even buy it. what waste of more than 3K! I did google online and apparently some people got similar experience as well! NOT HAPPY!

After spending my hard earnt money to finally get a heating system in just does not heat up the house properly. My old Rinnai cheap wall heater provides more heat in 30 mins compared to 3 hrs of use of this terrible heater. Installer from calls numerous times, only created to cut off zones to heat have heat travel to bedrooms. He wouldn't replace unit after numerous complaints and arguments. In fact in the end wanted to charge me $2500 more to get a new heater for his error in choosing the wrong one. Couldn't afford to take action against parties. Pathetic.

The 5 year comprehensive warranty is meaningless. Within the first year of operation a snail got into the unit and completely disabled it. The installation manual makes no mention of completely sealing all entry points. Plus the unit does not come with suitable grommets to seal all entry points. Despite this a Braemer service agent advised that the unit is not covered (apparently, company policy). Electrical appliances that sit outside need to come with a certain amount of Ingress Protection.
Ants, snails and other small creatures can disable your appliance and wait for it. Braemer will slug you upto $500 and the 5 year COMPREHENSIVE warranty is meaningless. Do Not Buy.

Another winter and still an excellent purchase not to expensive to run on a high energy star rated device the newer products I guess are gonna be much better but still extremely happy with purchase can definitely crank the heat and the magic iq touch pad is amazing a must

Bought as a kit and installed myself. As an electrical contractor took care how the ducting runs straight as possible i see many installations where ducting is restricted or squashed it is simple to use.The only issue i had was that the drain on the outside unit became blocked and the unit stopped.As soon as i cleared the drain it ran perfectly something to look out for.

Moved in almost exactly 3years ago, and have just booked my third repair / service for the electronic controller which appears non functioning again. When it was working, it usually maintains the temperature well and seems to be relatively efficient, but the annual "service fee" is crippling. Would struggle to recommend.

Had one unit installed two years ago, the control panel literally blew up. Service guy came out and charged $95 for the call out and gave the $390 quote for the control panel to be replaced. Got it fixed and now within months the controller might power up if it feels like it.....or not. Just a terrible heating unit, so unreliable it's not funny.

The worst heater ever. Had it broken down twice in the last 2 years. Was told its a faulty motherboard. Breamar should compensate us for all the callout fees we have to pay to get it fixed under warranty. It may be 6 star energy rating but its 0 star for reliability

Two units purchased when the homes were built 5 years ago. Were up to our third repair in that time and close to being out of pocket $1000.00. To make matters worse the install notes that the unit needed shifting by 300m. Which was never done! (I'm the second owner of the house). Having no heat living in Melbourne is just frustrating. On each occasion I've attempted to get assistance with Braemer they're not interested. There is no after sale repercussions. They don't care!

Just need a diagram of circuit board for controller, Braemar refuse to. Near 3 hundred dollars to replace a new one instead of 4 soldering points needed. Ït's not repairable"Yes its is I just need the diagram or photo of the circuit board. The power of the fan is pretty useless over all.

Total waste!
We moved in to our new house less then two years ago and from the start we are having problems with heating.
Their technicians came in summer as cooling was giving problems and now in this extreme cold, heater function is still trowing out cold air and nothing being done.
Thinking of going to consumer affairs if Braemer does not take action in installing a better one or getting this properly fixed.

Our house was 3y/old when we moved in and this heating unit has been useless from the start.
We've had it serviced and checked out to no avail. 8 times out of 10 it wont turn on - and when it does it runs for a bit and stops when the place is warm but won't kick in again regardless of temp dropping. Thank god we have a split system to back up. We're renovating a home to move into but won't install this brand of heating ever again!!

This unit has been installed for three years now and has broken down every winter I am a pensioner and saved hard to buy this unit I also have a sick wife at home who suffers from the cold so my review is that this unit is a dud and fails completely to live up to the standards expected from a ducted heater.

Braemar.... Spend the extra 200 bucks and get a brivis. It will end up saving you 300 a year. Every year since new it broke down, conveniently over winter. We had a buffalo in our old home and that unit is now nearly 20 years old and it's still going.