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19 questions from our users

Adam R.
Adam R.asked
Gas Wall Furnaces Ecostar WF30

I had turned lt on many times, but struggled a lot. Four days ago my child turned heater's power switch off accidentally. Since then we kept trying to turn it again, but failed. I followed all the instructions written on the heater. But useless. Can anyone advise me how to turn it on again. Thanks

No answers
Judy
Judyasked
Gas Wall Furnaces Ecostar WF30

The gas control knob has jumped up out of its position. How to get it down so I can turn my heater on?

No answers
Mel
Melasked
Gas Wall Furnaces Ecostar WF30

I'm having trouble lighting the pilot light. I have the power connected. Any tips would be great thank you.

1 answer
Aussie W.
Aussie W.
Carmel R.
Carmel R.asked
Gas Wall Furnaces Ecostar WF30

Just had one installed this week. It is very loud and is smelling strongly which I was told would be but for how long? I am worried now reading these questions/answers about carbon monoxide?
Carmel

No answers
Nifty50
Nifty50asked
Gas Wall Furnaces Ecostar WF30

We have had a Braemar WF 30 installed. Wondering if there is a replacement for the front vent as mine is not directional it blows the hot air straight in to my cold glass sliding doors. My old one which was replaced was directional.

No answers
Greg Currie
Greg Currieasked
Gas Wall Furnaces Ecostar WF30

Pls advise me how to stop the rattling coming from inside my Breamar wall heater.



1 answer
Lexie
Lexie

Only thing that stops mine from rattling is by giving it a good whack on the front or side. Not ideal to be banging on my heater, but so far it’s the only thing that seems to stop the incessant rattling…drives me insane!

Greg Currie
Greg Currieasked
Gas Wall Furnaces Ecostar WF30

I have a Braemar wall heater in my lougeroom, model:WF2000-30N, it’s awesome, the best heater I’ve ever had. I have been here for 12months & the Braemar heater is still new, my Braemar has one niggling irritating hipcup, whenever it’s windy the interior flue rattles pls reply to assist. Regards Gregory Currie

2 answers
Average shopper
Average shopper

Perhaps yours is a better model than the one I have. I have reviewed the Ecostar WF30 and like many other owners, I am very disappointed.

Greg Currie
Greg Currie

It’s a great heating system but it’s quite expensive to run, but the interior flue l believe flue is a air duct (flut,exhaust shoute) is so frustrating. I am unable to remove housing & am good banana’s, disappointed isn’t appropriate furious!!!

Heat optimiser
Heat optimiserasked
Gas Wall Furnaces Ecostar WF30

I have a WF2000 30N installed and it has a rear vent. It really doesn’t heat the second room properly and so I want to change it to be just the main room, without a rear vent and we’ll heat that room separately. How easy it is to do this? The serial number starts with W130.

2 answers
Boops
Boops

Same issue, rear vent into other room ZERO air control. Zero temp control. Worst unit on the market.

Braemar
Seeley I.BraemarSend a private message
Helping Hand
Helping Handasked
Gas Wall Furnaces Ecostar WF30

I can't seem to get the pilot to light no matter how many times I press the piezo button. The little marker inside the control panel moves a little bit from red to green but I'm not convinced it is lit. Can't hear any flame, when I turn the volume knob I get a click as though a thermostat is clicking on or off but no whoosh sound of gas lighting up or sign it is lit. How do I confirm pilot is lit?

Some others say you have a rod type of thermostat external to the base but I can't see that either. My landlord says $150 for a service call, doesn't seem fair. I don't think it has ever worked.

3 answers
Helping Hand
Helping Hand

It's a WF30 NG by the way, only made 2 years ago.

Braemar
Seeley I.BraemarSend a private message
Carmen
Carmen

Hi Helping Hand, this happened to me the other day, but it was my fault, I forgot to switch the power on at the wall, once I did that, I was able to ignite the pilot light.
Hope this helps.

Colleen
Colleenasked
Gas Wall Furnaces Ecostar WF30

Hi, I bought a wall furnace in August 2016 and was wondering how long is the warranty good for. Colleen

1 answer
Doug Jennings
Doug Jennings

Have a look on your paperwork and send off as instructed

SToms
STomsasked
Gas Wall Furnaces Ecostar WF30

Hi, got the Bateman wall furnace installed today. How long does it take to burn off that plastic new smell.
It’s hurting my throat and having sinus problems while it’s on? Lot of money out payed for something that could potentially harm my health?

1 answer
Gonzie
Gonzie
Nettie
Nettieasked
Gas Wall Furnaces Ecostar WF30

I had to replace my Vulcan wall furnace in May this year and I bought a Braemar WF30 because there were no others on the market. This product when operating sounds like there is water dripping I have had Seeley here to check it said 'that is how they are' I am so disappointed. Has anyone else experienced this also does anyone have another brand of wall furnace?

1 answer
Deplorable Sage
Deplorable Sage

We have a WF30 and very disappointed.
It never seems to give out direct heat, but blows cold air.
We go to bed now to keep warm

Karen
Karenasked
Gas Wall Furnaces Ecostar WF30

I have my fan on auto and it doesn't seem to turn off. Any help?

No answers
Ann
Annasked
Gas Wall Furnaces Ecostar WF30

My Vulcan heater - heated my home really well - was replaced because my plumber said it was dangerous due to its age. He replaced it with a Braemar wall furnace WF 30/40. Just realised its 2 star which is disappointing. Can't understand why he didn't choose a better one for me. I used it late last week for the first time due to a cold spell. It kicked out a lovely heat for 2 nights. Then I turned off the power point Saturday night not realising I shouldn't do that. I turned the power point back on the next night. The pilot light is on red - ie it's on, the knob turns easily anticlockwise, the power point works fine yet I can get no heat even after waiting 2 hours for the fan to turn on. It's freezing in my house tonight and I've had a go to bed to keep warm. Hope these's a simple solution. Any help would be appreciated. Thanks in advance.

4 answers
Lance
Lance
Ann
Ann
Philip
Philip

Cheers to Lance ... I was confused by that pilot indicator too. (I thought the red / green should move... yeah, I know, I'm a dill.)
Now I know to look for the silvery needle (It's hard to see it without a torch) ... problem solved. :)

Ksturner
Ksturnerasked
Gas Wall Furnaces Ecostar WF30

Hi my fan on Braemar FW30 is quite loud is this normal?

1 answer
AIRBORNE
AIRBORNE
Doug Jennings
Doug Jenningsasked
Gas Wall Furnaces Ecostar WF30

what keeps cutting everything off when time fan to come on replaced resistor, pilot light copper tube to controller, and all the temp sensors ???? ps the fan will start if I spin fan by hand bit dangerous the fan will start but a little slow but cuts off when time to restart after room has cooled heating works ok

2 answers
Gazza
Gazza

I'm sorry l have no idea why it is doing this. I turn my heater on and it works Perfectly. Fan cuts in and out with thermostat control. You should never use your hand. You will need to speak with company for advice.

Doug Jennings
Doug Jennings

Hi mine did work perfectly too I have been speaking to company i dont think they know . I didn't want to know how yours worked ?? well just if anybody had the same problem

Chari
Chariasked
Gas Wall Furnaces Ecostar WF30

I just had my 4 star wall heater that was slightly faulty and due for a service, replaced (to my horror) with a braemar wf 30 (2 star) wall heater. Apart from headache i got from the gas filling our lounge, and the plumbers simply putting a metal sheet over the hole in the wall instead of replastering, the heater has a copper wire hanging from underneath. The plumber said it was a thermastate and cant be covered with anything, he said it was installed to regulation standards. Ive never seen anything like it. Would appreciate any knowledge about this wire.

5 answers
scottie
scottie
Chari
Chari
Simon
Simon
Channy
Channyasked
Gas Wall Furnaces Ecostar WF30

Hello. Our heater pilot light says that it is off but the light is on. Also when u turn the black dial it doesnt kick in until the number 5 and then 7 is one. How can i fix this please? It wont warm the house anymore. Its a wf2000- 30n

1 answer
JulieC
JulieC
Chi tran
Chi tranasked
Gas Wall Furnaces Ecostar WF30

I have the Braemar wf2000 but now it's not working when I switch on it smells toxic (gas).I had call plumber man come then he checked and said " must be changed the valse . I'm feel headache and don't know to fix this or buy the new one.what the difference between Braemar 2000/30N and Braemar WF 30? Please answer my question for help me to choose the right thing

2 answers
Luke Snelgar
Luke Snelgar
Luke Snelgar
Luke Snelgar
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