Braemar Ecostar Gas Wall Furnaces Questions & Answers

Wait until you get the 3 red lights and green light error- like many of us have had. Took nearly 16 weeks and visits from plumber to get ours functioning, he replaced every part he could except the flipping heater. It was still in warranty. We were lucky and got a reverse cycle air conditioner installed but these Braemer WF25 are crap, company knows it as short supply parts so what does that tell you??

Hi Catherine. We recently bought and had installed a Braemar Ecostar wall furnace. We were having the same problems as you are having. Heater was constantly shutting down and not reaching temperature.
Turns out the problem was an incorrect through the wall register which diverts warm air to another room, was installed. This allowed warm air to leak onto the thermostat shutting down the burner unit.
Correct register installed and problem fixed. Rooms are now cosy and warm.
Another issue may be an incorrect location of the thermostat. Installation instructions state that there must be a 50mm gap between unit and wall mounted thermostat. If thermostat is too close to base of unit, this may effect the thermostat doing its job.
Hope this helps.
Paul

Thank you so much Paul I shall endeavor to have it rectified with your information.
Kind Regards
Catherine

Well my braemar wall heater has been fixed and then stopped working again. Another person came and he gave it a service and now it is working good. Keeping fingers crossed that it will continue working.

Hi Amanda I’m having the same trouble with my heater, it’s seems that the thermostat once the heater warms up it cuts out and the red and green lights start flashing, it’s only 12 months old

Same problem with our Braemer WF25N, plumber has assessed and as less than a year old, it will be a warranty job. Seems to be a common fault with these models.

If 3 red lights flashing it is supposedly 'check to see gas turned on' well considering it is mains gas that is not the issue. putting settings onto 7 or 8 red lights ie highest gives us some warmth for about 30 minutes then it goes back to shut down. Anything less than 7 or 8 it shuts down completely with the flashing 3 red lights and green light. Not happy Jan or should I say Braemer, it is bitterly cold and this is what I have a heater less than 18mths old, used for 3 months and it has packed it in.

Turn the knob to the spark symbol, hold it down for a few seconds and press the igniter button a few times until the metal arrow on the pilot indicator is in the red.

Special note: when you want to turn it off, only turn it to pilot, as 0 will turn off the pilot light as well.

mine was installed by a firm called smarthouse.com.au you could try contacting them

resetting the microprocessor might solve the problem it controls the four main functions ; heat exchanger blower, circulator blower motors, gas flow valve solenoid and lastly, the electronic ignitor please note a pilot light is not used the burner is ignited by a high voltage spark gap that ignites the burner gas flow directly !
if you turn off the heater from the power point overnight it might allow the processor to realign to its stored sequence .Hope this helps

Many thanks - I will give that a try.

Did this help. I'm interested to know how things went?

Did this have first three red lights and green light flashing all at once when this happened ???

No, there is no green light in the panel. only 8 red dot lights there and all lit but the unit kicks on but the gas does not activate.... therefore no heat.....comes out.....
My unit stopped working for 2 months now, the Braemer techo came and said there was a part missing during the initial installation. That is "Flue sock" missing and he organise for ordering the part. This part arrived last week and cost me $223.60 but the installer (the men come installed the unit at the beginging) has been busy and promise to come this week (17/8/20 on ward). My family and kids get shivering every morning in this winter, it made my patience is wearing out as my unit only 3 years old and never works as it should.
The local Braema is helpful but I would like the heater working...Please help
My local Braema is Perth, if you can contact Tammy, she will tell you all the details

This sounds like the same issue we’ve had. I’ve been trying for a year and a half to get ours fixed and even the service centre that deals with warranty is getting annoyed with me now.

Hi David this model has been recalled occoring to the website my model is a W25
So I wouldn't, but mine was doing what you described
And I got mine serviced
Atm it's running
Hope this helps

Just had it serviced and problem was happening before and after?