Only had this for about 2 years and now you press the start button it clicks and just beeps a number of times and shuts off. must be a ground fault in the jug. waste of money.

Buyer beware!!

I loved this kettle when I received it as a house warming present - within warranty it stopped working maybe after 18 months. This, considering the price is not good enough.

Under warranty it was replaced - as it should have been - but within 12 months the replacement has the exact same issue. very upsetting as I am a big tea drinker and the concept is great!

We had all the same frustrations expressed here until I listened to my wife and applied my electrical engineering design experience to the problem.
It is well known that metal contacts carrying very low currents will oxidize or build up resistance. I believe this is what is happening to the temperature sensor contacts in the base of the Breville kettle. I cleaned the Base contacts and bingo, no more problems for several months. Repeat, clean & fixed again.
We now habitually rotate the jug on its base every time we use it and have no more problems. NB unplug the base before doing anything to it, some contacts are live at 240v.
PS cleaning water scale off the bottom of the jug reduced the noise level too.

Even though the reviews were bad because our previous smart kettle lasted for years we decided to replace our old one the same product. Something has obviously changed. First the lid would continuously get stuck. Then one night it just starting making this electrical sound and started boiling. Then next morning none of the buttons would work and it’s completely broken. By all the reviews, this product is obviously faulty and needs to be taken off shelves!

The main reason I bought this kettle is due to the temperature control buttons. It gives me the option to boil water at 100 deg or to make green tea with 80 deg water. Perfect for tea drinkers or those who don’t like super hot water every single time they boil water. It has a keep warm function which allows the kettle to keep boiling the water when it senses it’s cooling down. I’ve had this kettle for over 3 yrs now and it’s still working. Occasionally, and only just recently, it will boil continuously and I have to hit cancel to stop it. Must be a fault with the buttons? But given I have gotten so many years from it, it doesn’t bother me. It still works fine. So I won’t replace it until it dies completely.

Same as many others, it just continues to boil and the lid developed a crack for no good reason and the crack is just getting larger! Pretty poor for such an expensive kitchen appliance!

Of course 1 month out of warranty.
BKE825 kettle just kept boiling.
Smoke started coming out of base controller which in turn set the fire alarm off.
Very lucky alarm went off and I was near by!!
Do not Buy !!

I have had three of these over the last few years, every single one was a warranty return.
By twelve months of use with regular cleaning using documented process in the manual, yes I rtfm, these kettles have without fail rusted between the lid and the rim of the kettle. The soft open lid has just failed this morning as well.
I am done with this product even though my current kettle is still under warranty, I can not be bothered driving to the store to exchange for the same sub standard product.
Another poor quality product off to landfill.

We received this kettle as a warranty replacement to a prior Breville temperature select model (BKE720BS).
This model is quieter & heats faster than our previous kettle.
It’s easy to both fill & see the water quantity.
I like how you can select the desired water temperature directly from the five option control panel.
I didn’t read the above reviews & unfortunately don’t hold my breath that this will last beyond x2 years.

After having this kettle for eight months the seal on the lid cracked then the lid fell apart. I love the features and the different temperature settings but the durability is very poor. I did make a warranty claim and that was handled magificently, but it was too late I have purchased what I hope is a more durable kettle. Base on this I am unable to recomend it. I now have a spare kettle.

This kettle has lasted less than 2 years. It either switches off before boiling or boils continuously and doesn't switch off. Disappointing and not worth the money. Would not recommend.

Yes purchased this kettle in 2014. One week before replacement warranty it stopped working. Luckily myer replaced it, so that was 2016. Now two months after warranty has finished the replacement has stopped working. Seems they only last two years. Will not buy a breville again. It's a shame most end up in land fill. Lift your game breville. Just not good enough.

Started playing up after 12 months and now (18months old) won’t work at all. Started failing to heat to desired temperature, now will not heat at all. Turns itself off and on, beeps incessantly and is a complete waste of cash and bench space. Save your cash and just buy a normal kettle!!

This is the second kettle. The first one I thought was good for ages and then it started to not turn off. Just kept boiling. I bought another about 3/4 months ago and now this is doing the same thing. So annoyed that this is happening. Not buying a breville kettle again.

If there was ever a time to invoke Derryn Hinch, it’s for this kettle- shame!!! This was my second one to replace the previous one which stopped working and after a less than easy return process with Breville (think walking over broken glass), this one has lasted - 6 months:(
This has to be the most overpriced, useless piece of junk I have bought ever! Will not be going back for a third - have chucked it in the bin and will go with another brand...

Disappointing for such an expensive kettle. Started to play up (turning off, beeping for no reason), just before the 2yr warranty was up. Contacted Breville was advised to take it to it's repair agent, I didn't as had read here that the repair agent will give you a new base and after a short the faults will repeat themselves. I had bought their previous model had no issues, ran for years, really disappointed in this model. What happened Breville?