Breville The Smart Kettle (page 2 of 7)

Had the Black Sesame kettle for under a year now as we got it as a present last year for Xmas. The Glass Lid has already cracked. Cracked not by dropping but just by using it once or twice a day.

Called up Breville customer Service only to be told the Kettle is 5 Years old. How could it be 5 Years old as we only got given the kettle last year.

No ownership or responsibility or duty of care shown by Breville. They dont care that the glass could explode or shatter into tiny pieces and harm people.

Over all the Kettle did the job but the qualit...

Same as many others, it just continues to boil and the lid developed a crack for no good reason and the crack is just getting larger! Pretty poor for such an expensive kitchen appliance!

Of course 1 month out of warranty.
BKE825 kettle just kept boiling.
Smoke started coming out of base controller which in turn set the fire alarm off.
Very lucky alarm went off and I was near by!!
Do not Buy !!

I have had three of these over the last few years, every single one was a warranty return.
By twelve months of use with regular cleaning using documented process in the manual, yes I rtfm, these kettles have without fail rusted between the lid and the rim of the kettle. The soft open lid has just failed this morning as well.
I am done with this product even though my current kettle is still under warranty, I can not be bothered driving to the store to exchange for the same sub standard product.
Another poor quality product off to landfill.

Bought this kettle a couple of years ago for my wife who loves a good cup of tea. We have a lot of Breville products and have always been very happy with them so didn't hesitate to fork out close to $200 for this kettle as I figured it'd be a good investment. Boy was I wrong!!

First issue it does boil water anymore!! We turn it on and it starts to sound like its heating the water then it beeps like its finished and turn off but the water is still cold. Press the button again and it starts to boiled again.. Repeat this process 3 to 5 times and ...

We received this kettle as a warranty replacement to a prior Breville temperature select model (BKE720BS).
This model is quieter & heats faster than our previous kettle.
It’s easy to both fill & see the water quantity.
I like how you can select the desired water temperature directly from the five option control panel.
I didn’t read the above reviews & unfortunately don’t hold my breath that this will last beyond x2 years.

After having this kettle for eight months the seal on the lid cracked then the lid fell apart. I love the features and the different temperature settings but the durability is very poor. I did make a warranty claim and that was handled magificently, but it was too late I have purchased what I hope is a more durable kettle. Base on this I am unable to recomend it. I now have a spare kettle.

This kettle has lasted less than 2 years. It either switches off before boiling or boils continuously and doesn't switch off. Disappointing and not worth the money. Would not recommend.

Yes purchased this kettle in 2014. One week before replacement warranty it stopped working. Luckily myer replaced it, so that was 2016. Now two months after warranty has finished the replacement has stopped working. Seems they only last two years. Will not buy a breville again. It's a shame most end up in land fill. Lift your game breville. Just not good enough.

Started playing up after 12 months and now (18months old) won’t work at all. Started failing to heat to desired temperature, now will not heat at all. Turns itself off and on, beeps incessantly and is a complete waste of cash and bench space. Save your cash and just buy a normal kettle!!

This is the second kettle. The first one I thought was good for ages and then it started to not turn off. Just kept boiling. I bought another about 3/4 months ago and now this is doing the same thing. So annoyed that this is happening. Not buying a breville kettle again.

If there was ever a time to invoke Derryn Hinch, it’s for this kettle- shame!!! This was my second one to replace the previous one which stopped working and after a less than easy return process with Breville (think walking over broken glass), this one has lasted - 6 months:(
This has to be the most overpriced, useless piece of junk I have bought ever! Will not be going back for a third - have chucked it in the bin and will go with another brand...

Very expensive kettle I bought around 15 months ago, died today 3 months after the warranty run out. I am sure these modern day appliances have a self destruct mechanism built in place timed to die just after the warranty expires. This kettle, which I paid around $130 for, started out fine for the first 6 months or so making temperature specific brews, although it is a very LOUD kettle which we noticed straight away. The errors started with it turning off at random times, not turning on at all, the lid cracked last month and it has blown se...

Disappointing for such an expensive kettle. Started to play up (turning off, beeping for no reason), just before the 2yr warranty was up. Contacted Breville was advised to take it to it's repair agent, I didn't as had read here that the repair agent will give you a new base and after a short the faults will repeat themselves. I had bought their previous model had no issues, ran for years, really disappointed in this model. What happened Breville?

This kettle is very temperamental, it works sometimes. On black tea it boils furiously lid popping up, steam every where. Other times it then stops after 3 seconds. Have to pull out the cord, change settings for it to work. Making tea everyday is an adventure.
Breville you're giving yourself a bad name. People will wake up one day and stop using appliances if they are only built only to be replaced.

Got the kettle home and had a few cups of tea at the various settings and perfect! The following day went to make a coffee and it was lukewarm. It keeps turning itself off before it even gets hot! Have to take it back to try and return under warranty, not happy!

Excellent to be able to select desired temperature.

80 degrees for green tea is perfect doesn't burn the tea which gives a bitter tea.

The keep warm feature is also great.

Can't flaw it, it's perfect for what we want, would never go back to a dumb kettle after this.

I was tossed up between this and the sunbeam smart one with a digital display which i thought was great but the quality of the breville just won hands down and we ended up getting a cool ice blue variant only available at harvey norman - https://www.harveynorman.com.au/breville-the-smart-kettle-ice.html

Pick this up On special due to my old one being quite old I was happy with the look and the way blends into my Kitchen. after one year the kettle has died I will not purchase the same and look into different brands stay away. One of the Worst

Died just after two years. The world's most over priced piece of junk. Started to fail with random beepings till finally permanently packed up just outside warranty. If only we had read these reviews before buying it. Five words : AVOID AT ALL COSTS and you simply can't go wrong buying any other product than Breville. First time I have had a kettle die on me, and an unbelievably pricey one too.

Save your money by not buying this kettle! Fails to work after about 2-3 years regular household use. (Disappointing for such an expensive kettle.) We have had two of these "Smart" Kettles and found that after a while the temperature mechanism or thermostat fails to boil at the specified temperature, then over-boils at 100 degrees, then fails to boil at 100 degrees selection, then finally fails to boil at any temperature setting. We suspect there is a fault (not covered by warranty) in the "Smart" base, but I frankly expect more reliability from a simple household electronic appliance. Engineered to fail regularly and predictably??

Was working fine then stopped boiling, after 18 months, seems to be the element as smart base thinks its boiling. Shame such a pricey kettle is a gimmick. Purchased the smart toaster, started failing 3 months out of warranty, think we will go back to sunbeam. The laws here seem to promote dodgy products, 12 months minimum warranty is a joke. I could make appliances out of paper mache that last longer than the minimum 12 months.

We're on our third one of these (and also three of the previous version, the BKE820).
The only reason we buy these is because we drink so much green and white tea and the ability to bring the kettle to 80 or 85 degrees is great.

BUT... They repeatedly fail.
Our previous BKE820 failed numerous times and Breville refused to replace the last one, even though it was experiencing exactly the same problems. And even though we were disgusted by Breville's bad customer service, stupidly we bought the follow up BKE825. And still regret it.

1....

Not reliable but looks great it works till recently it turns on and off and beeps every now and then, it can be a bit noisy, for a lot cheaper kettle you have a lot more options, hope Breville will improve the kettle and increase the warranty.

Has been a good kettle for a number of years. Sometimes it doesn’t shut off so can’t go out of earshot. However that’s no problem as it is very very rowdy even tho I desacale it regularly. My next kettle must be quieter. It still looks good on the bench and the brushed steel is easy to clean.

My kettle made it to the 2-year mark before it had issues where it would stop boiling midway through so I had to keep pressing START to finish the boil. I held onto it for another year but by then it kept turning off, would only boil if it was kept in the one position (if it was off it would not work) and would boil until the water nearly exploded out of it. I am just about to use my extended warranty to get it replaced. What surprises me is that the kettle has since gone up in price even though there are a number of complaints about it. Maybe Breville should place customer satisfaction before profits!