Brivis StarPro 6 Star

I purchased and installed using Dale Air, the services from Dale Air cooperated. But Brivis is terrible. It tried to charge you for a fee while the warranty period still valid. They cannot send out service guy after two or three weeks. left the customer in cold. I want to get a replacement or refund. It has condensation problem. the Drain blockage that I was told the error #56 code keep coming up. I followed Brivis' instruction to unblock the drain hole. Reset many time and it would not work again.

Purchased this 2 months ago and have had nothing but issue, have had the technicians out 4 times already would not recommend tgis unit
The heater blows out cold air for 2min before it heats up

StarPro 623 purchased 6.5 years ago .... did circuit/mother board while under warranty... since then had issues with error code 56 presenting at least twice a year .. generally been able to reset it ... however now getting error code 58, has been serviced with all tolerance levels set to bare minimum...
Since submitting this review, Rinnai have been extremely helpful in diagnosing and fixing the problem with both pressure switches and the combustion fan replaced under warranty.

the heater is 7 1/2 years old, mother board failed a month ago. after a $210 call out fee and $750 to replace mother board now code 56 is showing and the heater wont turn on. definitely will not buy or recommend Brivis. Gas ducted heaters should last around 20 years plus.

I replaced a 40year old unit and the old ducts with the Brivis SP630EN. Very happy I went with 3 zoned areas and the NC7 touch-screen thermostat (works with the evap cooling too). It is fast, efficient, quiet and well designed. I appreciate good engineering like how it changes the heating power and fan speed depending on how cold the house is, and how many zones I have on. It also approaches and holds the target temp well, by reducing the heating but remaining on when it first starts, this helps get the cold walls etc up to temp, rather than th...

Had an issue with my 2 year old Brivis Starpro 630. 5 months after initial service. Heater would not light, Code 50 issue. Called to report the issue. Call centre phoned later in day to advise a service team will come out to site next day, between 1 and 3. Team arrived at 2, found the issue, resolved it (ants in system). Very happy with outcome, and happy with advice and service. I am ordering a Brivis Aircon to run off the same networker so was a little worried. However following what transpired, I have no issues. Well done to the Rinnai team, Integra and the Call centre. Thank you

Bought this 5 years ago, when running its fine, but every 2-3 months it will fault with the same code and require a reset (Error 56) sometime resetting it will work, sometimes we have to call brivis and have to wait 2-3 weeks for a technician to come out. last time the unit magically started working 2 weeks while waiting for a tech and we were having to running little electric heaters. were now contemplating the expense of replacing the unit with another brand in the hope of having less inconvenience.

We had a new Brivis ducted heater installed 3 years ago by Oliver Air Conditioning Mona Vale, and have had a number of problems with it, with various faults causing it to shut down periodically (usually when we most need it). Oliver Air are unresponsive (probably caught up with Brivis service calls) and it's impossible to get through to Brivis. Even though the system cost $7,000 three years ago we are already thinking of replacing it. A really poor product and customer service - there are many better products on the market and I would definitely avoid Brivis.

A recent replacement installation by Climate King in Orange 2800 in October 2016 (for an expired [manufacture plate dated 1998] due to 'no more parts/ circuit boards' Brivis ducted 3.5 Star gas heating unit) has so far been fault free for the newly designated Brivis SP623INXA 6 Star Gas indoor roof mounted unit.
This 'XA' (Xtra Air) model was selected with a view to supplement it with an add-on cooling unit in the near future. (Actron Air SRA131A/SRA131C installed late February 2017 - all was hunky dory for the 6 times it was utilised for A/C...