Heaters Buying Guide
Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
MarkMelbourneGreater Melbourne (Metropolitan), VIC
- 20 reviews
- StarPro 6 Star
- Verified purchase
Perfect, hasn't skipped a beat
I replaced a 40year old unit and the old ducts with the Brivis SP630EN. Very happy I went with 3 zoned areas and the NC7 touch-screen thermostat (works with the evap cooling too). It is fast, efficient, quiet and well designed. I appreciate good engineering like how it changes the heating power and fan speed depending on how cold the house is, and how many zones I have on. It also approaches and holds the target temp well, by reducing the heating but remaining on when it first starts, this helps get the cold walls etc up to temp, rather than th...Read more
e usual the hot blast - then cold of basic units. The efficiency is also evident, for such a large unit the exhaust is only just warm, meaning it is extracting everything it can out of the gas burnt. Install wasn't cheap but it hasn't skipped a beat in 4 years, and well worth the investment. Make sure you get a quality installer who sizes it up correctly - I see some reviews talking about poor plumbing or under capacity etc - hardly the fault of Brivis.Purchased in August 2021.
1 comment
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Cold and PoorMetropolitan Adelaide, SA
Absolute rubbish
Bought unit in 2011, after 2 days had issues, called out the installers who fobbed us off to Brivis, three times in first year had to call them out.
Serviced every year. After 3 years had issues with Flame sensor, patch up repair only. 3 years after motherboard and flame sensor again had to be replaced, surprise it was out of warranty!!!!
This year error message that the fan motor fault, rang different repairer who looked today only to say it isn't the fan motor, it's the Motherboard AGAIN. Also commented tat the install is well below par, gas ...Read more
Purchased in May 2021 for A$4,000.00.
1 comment
Rinnai A.Brivis
Hi Cold and Poor,
We have sent a private message to discuss the matter further.... Read more
Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(127)Rinnai Energysaver FT Series
3.9(36)Rinnai Dynamo 15
4.3(23)Rinnai Granada 252
4.3(17)AndyGreater Melbourne (Metropolitan), VIC
The Brivas Starpro 521 2018
The Brivas starpro 521 2018 unit replaced a 30yo Vulcan downflow unit and the difference was amazing. The Brivas unit was mounted in the ceiling cavity over the bathroom. Note, you wouldn't want it mounted over living/sleeping rooms as it does hum along when the motor is driving all that warm air. The soft start is a great feature. It doesn't take long to warm our large 2 bedroom unit, and it maintains a steady temperature. The controller is easy to use.
Purchased in June 2021 at Camberwell Electrics.
1 comment
Rinnai A.Brivis
Hi Andy,
Thank you for your positive review.... Read more
We are pleased to hear your Brivis Gas Ducted Heater is exceeding your expectations. Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Brivis StarPro Series compares to other Gas Heaters
Know better, choose better.
bver
- 2 reviews
A organisation in decline as illustrated by failing product...
Fact: StarPro takes 3 times longer to heat my house than the vintage Brivis it replaced.
Fact: Currently waiting for 4th service call. I expect parts to continue to be replaced knowing all previous service included replacing critical components.
Fact: Wait times "UNDER WARRANTY" consistently exceeded 7 days.
Fact: Cannot rely on Brivis as a provider of such a critical item for Canberra winters.
Purchased in May 2021 at Retailer for A$2,800.00.
1 comment
Rinnai A.Brivis
Thanks for the review bver, we are sorry to hear of the issues you have faced with your Brivis heater. If you would like us to review the service of your heater, please contact us via [email protected]
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Allen C.asked
Would the main fan be a mayor part in the unit?
I thought it would be seeing it the part that sends the heat to the rooms
4 answers
Rinnai A.Brivis
Hi Allen C,
Thanks for the question.
The fan is a major component of the Ducted Heating system. If you are experiencing issues with your heater please contact our technical help desk for technical support or 1st Care Service to book a service on 1300 555 545.
Alternatively you may book on line following the link provided - https://www.rinnai.com.au/support-resources/online-service-booking/.
Thanks,
Rinnai Australia
I did and they told me it was 9month out of its warranty and there was nothing that they would do
If I knew that they would only last just over the manufacturers warranty I wouldn’t have purchased the unit
I just call that number and they just said she will not help me very poor customer service
Seeing how the fan would be a major part in the unit. With it braking down makes the unit non operational this would be a major fault in the unit under AUSTRALIA consumer law being only 5 years and 9 months old when you should reasonably think you would get much longer out of the unit
debbieasked
What is error code 54 on starpro 5 gas heater please?
1 answer
Rinnai A.Brivis
Hi debbie,
Thank you for your question.
We would recommend contacting our technical help desk on 1300 555 545 Option 3.
Thanks
Rinnai Australia.
Geoffrey and Evaasked
I have a pro star max HX30 heater and am looking at a replacement. What do you recommend?
2 answers
Hi, we replaced our Brivis with a StarPro SP630, a larger model. Our house is not well insulated so it does come on a fair bit, and obviously costs are then higher. I suspect that it would work extremely well in a well insulated home.
We had one issue and it was attended to very quickly. Ants decided to build a home in the top part of the unit.
The repair men suggested to keep a spray handy. Other than that no issues.
However ensure you do your homework. Get some more advice other than mine.
Hope this is of some help and use.
Bunyip.
Rinnai A.Brivis
Hi Geoffrey and Eva,
Thanks for the question, due to the multitude of considerations that are taken into account when recommending a heater, a member of our Dealer network would be best equipped to assist with your inquiry. Please refer to the following link, fill in your postcode and select the relevant fields, you will then be provided with the details of Rinnai Dealers in your area.
https://www.rinnai.com.au/online/heating/ducted-gas-heating/brivis-gas-ducted-heating/
Thanks,
Rinnai Australia
Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(127)Rinnai Energysaver FT Series
3.9(36)Rinnai Dynamo 15
4.3(23)Rinnai Granada 252
4.3(17)Paloma PJC-15FR
5.0(1)Rinnai Enduro 13
4.4(9)Regency FG39
4.9(9)Paloma PG-851S
4.7(3)Gasmate Deluxe Patio
4.0(1)Rinnai Cosyglow 650
3.8(4)Rinnai Capella 18Plus
5.0(5)Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(127)Rinnai Energysaver FT Series
3.9(36)Rinnai Dynamo 15
4.3(23)Rinnai Granada 252
4.3(17)Paloma PJC-15FR
5.0(1)
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Rinnai A.Brivis
Hi MarkMelbourne,
Thank you for the review.... Read more
We are pleased to hear your Brivis Ducted Heating System is exceeding your expectations. Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai Australia