Budget Direct Comprehensive Travel Insurance

My partner and I missed our international flight home because a connecting domestic flight was cancelled due to a mechanical breakdown. We took a taxi for 12 hours on Indian roads but still missed the flight so we booked the next available flight with the same airline and and assumed we would be covered considering we paid for the most expensive ‘Comprehensive Insurance’.

But, we were told the flight and taxi fare are not covered in their premium package. I thought that was the whole point of travel insurance.

I was overseas when my father urgently needed to go to the hospital due to serious health issues, which unfortunately resulted in his death, hours before my flight was to leave. Budget Direct refused my claim to compensate my lost flight despite having had comprehensive travel insurance.

Easy to purchase, great value for benefits provided and it looks like the best on the market. Use it for overseas travel including sky activity. Fortunately for I did not have to use it.

Reasonable and comparative pricing, however with great inclusions, very helpful customer service, clear and prompt when communicating over the phone. Super easy to set up, with email confirmation.
Felt peace of mind utilising reputable company. Have used other items, including car insurance..

Set up was very easy and value for money. This is the 2nd time I have purchased travel insurance from you but have never had to make a claim thank goodness.

I selected this insurance because it covered personal and vehicle insurance. The insurance was easy to obtain and gave us peace of mind.
We didn’t need to make any claims so I can’t comment on any experiences in claiming.

Easy set up, simply, quick response, price reasonable, price camparison with the others, cover is very good value, did not make the claims, so no experience, nothing to say about the claim, overall goods, will use again.

First time using Budget Insurance. Hopefully won’t need to use it. Will be reviewing cars/houses ins on return from overseas so will check you out Budget. Have 4 cars and 2 houses on same property

Travel insurance was very easy to set up very competitive prices. Happy with the policy. First time purchasing this policy. Will no hesitation to use this company again for my travel insurance.

Good value if they were to actually help you with a claim. They use Too many loop holes to get out of paying. This was first time buying insurance from budget direct and never again. I should have read other reviews. At least it’s a good learning experience.

Great value
No claim as yet to travel but feel no issues will occur
First time using this travel company as alway went via cbas personal credit card provider
Will use again if needed

although prices were the cheapest, there is not enough support for enquiries during the trip. Our flight was cancelled due to a mechanical problem and we called the emergency hotline for advice on any claims possible. However someone who picked up said today was a sunday and we will need to speak to someone the day after for proper advice. It is just not reasonable that we have to wait till a week day for an answer when something like this happens. I will not buy again, even though it's one of the cheapest options, it's simply not worth it when something happens. Pick a company which has reliable 24/7 customer assistance!

Should have gone elsewhere.
After purchasing the insurance for a long around the world trip. The insurance policy said only US. Rang to complain, to be told an IT issue and it'll be fine. Glad I insisted they reissue it with the countries explicitly outlined.
Unsurprisingly, lodged a car excess claim and was denied as it was outside the US.
Sent the revised insurance certificate I had to insist on.
Then told breached the terms and conditions for a hire company I did not use.
I have sent off to their Independent Dispute Resolution team. We'll see whether or not I'll have to higher up.

Beware when taking out fully comprehensive insurance with Budget Direct. I put in a claim for missing a flight because of a three hour delay and wont cover the cost of purchasing new flights

It looks good when you first see their comprehensive travel insurance, but you will very quickly change your mind once you file a claim. They use every trick in book to delay your claim and it covers almost nothing. They make their own rules as they go along.

If I could upload my text exchange with a friend, I would!! I had a swear word because it was so simple. This was so quick and easy and exceeded my expectations. And $400 cheaper than my other quote.

The policy represented good value and was easy to secure. Whilst no claims were necessary it was reassuring to know that we were covered in the event of an emergency