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Budget Direct Travel Insurance Questions & Answers
Comprehensive, Domestic, Last Minute, etc...24 questions from our users
Antoniaasked
I was about to purchase two policy of travel insurance through budget direct, which is one for my son, and the other one for us. After reading these reviews, espescially about Margaret's review, I wouldn't recommend to anyone, let alone to make the purchase. I've travelled to lots of place, never claim on travel insurance, and have used cover more and 1cover.
2 answers
Go with another company!!
Budget Direct A.Budget Direct
Hi Antonia, thank you for considering us for Travel insurance and taking the time to share your feedback. We do appreciate and take seriously any feedback we receive regarding our customer's experience and insurance coverage we offer.
Taldreeasked
I have examined the reviews on Budget Direct and it appears that it is wonderful Travel Insurance until you have to make a claim and that of course is the crux of the matter. Why should I choose Budget Direct or Allianz, when the reviews on 'CoverMore' travel insurance regarding the claims is far superior, and yes they are more expensive but at least they are honorable. I think a Royal Commission into Insurance providers is overdue.
1 answer
Budget Direct A.Budget Direct
Hi Taldree, thank you for taking the time to write to us. We do take on all feedback received, as it is valuable in providing a positive customer experience. When considering Travel insurance we do recommend that your read through/compare the Product Disclosure statement to see what is covered and the conditions, limits and exclusion that apply, in order to select which Travel insurance is suitable for your needs.
NICKasked
Why do you advertise and con people about your comprehensive policy when in fact it is not comprehensive at all. It basically covers nothing.
The con artist who owns Budget Direct should be behind bars.
No answers
Cathasked
I am travelling to canada for 2 week skiing holiday. Aged 62 suggestions
2 answers
Go Comprehensive - nothing less.
My immediate response is to take out comprehensive cover and make sure you advise that you will skiing during your holiday I have found budget direct comprehensive cover s very competitive price wise as well as very well understood no hidden surprises
Adeleasked
As I am shortly to travel to Bali what policy would cover travel delays should volcano erupt?
2 answers
Comprehensive cover would give you the best results for a travel delay of this nature.
I used the full comprehensive cover for peace of mind. I even traveled to Mt Agung to make sure it was behaving during my recent visit. Great scenery no volcanic activities. Budget Direct full comprehensive cover was the best product I found after spending many hours research
Robert Danksasked
My wife are planning a week in Bali next month. Her mother is 92 years old and resident of a care home. Other than being very old she is well and expected to last a few years yet. If she were to fall ill suddenly and we were required to cancel or return at short notice would we be covered under your comprehensive travel policy.
Denise_Leonardasked
How hard is it to make a claim and recover lost monies whilst away if you need to use the policy for hospital, teeth, accidents etc?
Susan rawdingasked
My husband and I are going on holidays from 9/9/19 to 30/10/19. We are going to Norway, Finland,Sweden,Denmark,Iceland,Spain, Italy. We won’t be doing any dangerous snow activities, only a group glacial 2 hour walk, car hire in Iceland and self guided easy walks in Spain and Italy. We are both retired, so we don’t need any insurance to cover missed work days. We were wondering if you could suggest a full comprehensive insurance for us during this time. Thank you. Sue
No answers
JohnMasked
Planning to travel overseas next year and main concern is the obvious possibility of a 103 year old very close relative dying. She is currently in excellent health and still very able to move around on her own but as with most elderly people, she does take prescribed medication for blood pressure. Does your cancellation policy cover such unforeseen events?
1 answer
Perhaps you should direct this question to Budget Direct. https://www.budgetdirect.com.au/travel-insurance/compare-travel-options.html
marquitoasked
Hi,I am international student living in Australia for 4 years, I am planning to travel to my country for 1 month and come back to Australia again, the last minute travel insurance could cover my wife and me ?
1 answer
Budget D.Budget Direct
Hello, please see our frequently asked questions to see if our cover will suit you needs or contact us on 1800 444 424.
https://www.budgetdirect.com.au/travel-insurance/travel-insurance-faqs.html#who-can-purchase
Luke Dasked
Hi,
I want to take out a travel insurance policy with you guys to cover the cost of hire car excess if an accident occurs. From what I can make out in the PDS as long as myself and my partner are both listed as drivers on the hire car contract then the 1 policy I take out in my name will cover the both of us? Is this correct?
Is there anything that isn't covered e.g. windscreens, punctures etc. as it isn't ver y clear in regards to these in the PDS.
regards,
Luke D.
1 answer
Budget D.Budget Direct
Thank you for considering Budget Direct Travel Insurance to protect you on your journey.
We provide cover for any rental vehicle insurance excess you become liable to pay as a result of damage to, or theft of, a rental vehicle whilst in your control up to the amount shown in the Table of Benefits for the level of cover you selected (not available under Last Minute cover). This can be found under Part 3 – What is Covered in our Product Disclosure Statement.
This cover does not take the place of rental vehicle insurance and only provides cover for the Excess component that you become liable to pay in the event of collision or theft.
Please refer to Section H - Rental Vehicle Insurance Excess of the Product Disclosure Statement for full details, including limits and exclusions that apply such as certain types of vehicles.
If we can be of any further assistance, please feel free to contact us on 1800 444 424 (within Australia) or +61 7 5436 1718 (International). We’re here to help from 8am to 5pm, Monday to Friday (AEST).
We look forward to continuing to be your insurer of choice.
Yours Sincerely,
Budget Direct Travel Insurance
Helenasked
Hi, I am traveling to Bali next year and was concerned about volcanic dust. If something goes wrong, will I be covered for flights home to Australia and/or anything else that arises due to Mother Nature? Helen
2 answers
Sorry, I am not representative from Budget Direct. Please contact them directly for your queries. thanks.
Budget D.Budget Direct
Dear Helen,
Thank you for considering Budget Direct Travel Insurance to protect you on your journey.
As long as you purchased your Travel Insurance Policy before the natural disaster occurred and have not yet left on your trip, you may be able to reschedule provided the cost of rescheduling does not exceed the cost of cancellation (not available under Last Minute cover).
Rest assured that your Travel Insurance policy is automatically extended until you're able to get home if you are unable to leave your destination as planned because of a natural disaster. If your flights are delayed, please speak to your airline as soon as possible. Certain airlines allow passengers to re-schedule flights at no additional cost, or get a full refund. We are unable to cover any costs paid to the airline if they are responsible for the cancellation or if you or a travelling companion change your mind and choose not to travel.
You may be able to claim for Travel Delay Expenses (not available under Last Minute cover), if you proceed with your trip and your return flight home is delayed due to poor weather conditions, strike, industrial action, or mechanical breakdown, which gives you that added peace of mind.
You can read more about this under Section A - Cancellation and Amendment Fees and Section D - Travel Delay Expenses of our our Product Disclosure Statement.
If you are effected by a natural disaster, please call +61 7 3360 7735 or email [email protected] to update your trip details and to discuss your options.
If we can be of any further assistance, please feel free to contact us on 1800 444 424 (within Australia) or +61 7 5436 1718 (International). We’re here to help from 8am to 5pm, Monday to Friday (AEST).
We look forward to being your insurer of choice.
Yours Sincerely,
Budget Direct Travel Insurance
Andiasked
Hi, I am 21 going to the US for 3 months winter, as I did a quote your company able to do unlimited medical and hospital expenses for this period for $246.47 (Last Minute) cover with Personal liability $1,000000, is this true?
1 answer
Budget D.Budget Direct
Hi Andi, thanks for contacting us. I'd like to look into your quote so I can provide you with an accurate answer. Please could you email your quote number and contact details to [email protected] so I can follow up for you? Alysse
Ashleeholswichasked
Hi we are traveling over to New Zealand next year and we have hired a car with basic insurance which has a excess of $2000. Does budget direct travel insurance cover that?
2 answers
Budget D.Budget Direct
Hi Ashlee, thanks for getting in contact with us. Yes, there is coverage for rental vehicle insurance excess but there are certain conditions that need to be adhered - please refer to Section H on page 33 and 34 of the PDS (you can find that here: https://ecommerce.disconline.com.au/branding/resources/BUDD/legal/travel/PDSA.pdf). If you have any further questions, please email your contact details to [email protected] and we will be in touch to discuss. Alysse
Hi Ashlee
Budget Direct Travel Insurance does state that they cover for rental car excess, however I strongly advise that you seek travel insurance elsewhere are this company are very, very difficult to deal with when it comes to trying to lodge a claim. I will never use them again as I did not receive good customer service. I would recommend you look into other insurance companies via "Compare the market". For a previous trip to NZ I used Woolworths Travel Insurance and only changed for my latest trip to Budget Direct as they had a cheaper premium. In hindsight I wish I had used Woolworths again as they have fantastic customer service and hassle free claiming ( not that I have ever had to claim).
Regards
Adrienne
Amandaasked
Hi i am traveling to thailand and while there will be having cosmetic surgery i realise that this procedure is not covered but can i still have coverage for all other aspects of my trip?
Thanks amanda
1 answer
Budget D.Budget Direct
Hi Amanda, thanks for getting in contact. In order to accurately answer your question, I will need to look into your policy details. Please could you email me at [email protected] so I can follow this up for you. Alysse
galya grinbergasked
I am going to Bally for 10 days, My friend payed 89.94. what does it include?as I want to get the same insurance
1 answer
Budget D.Budget Direct
Hi Galya, It is difficult for me to know what your friend has purchased without her policy details. However, to get a travel insurance quote please head to https://www.budgetdirect.com.au/travel-insurance.html. Alysse
scott taylorasked
I am booking tickets for a colleague who lives in Papua New Guinea. Can I use budget direct for his travel insurance?
3 answers
No please don't. You will be better off with other Travel insurance but not Budget Direct. They are horrible and irresponsible and after you buy cover pretty much they find ways to so that you were not covered for stuff you just bought...
Stay away... Look at "travel insurance direct"
Good luck... Hope it helped
Probably not
most insurance purchased in Australia is for residents only and point of departure from Australia.
Budget D.Budget Direct
Hi Scott, thanks for your question. Unfortunately Budget Direct Travel Insurance is only available to permanent residents of Australia, and must be purchased before departing for your trip. If you have any further questions, please email your contact details to [email protected] and we will be in touch. Alysse
Roshelasked
I have a comprehensive policy with Budget Direct. I've bought and paid in full for flights to Ireland to attend a family wedding which has now been cancelled. Can I claim a refund of the tickets?
1 answer
Budget D.Budget Direct
Hi Roshel, thanks for getting in contact. In order for me to accurately answer your question, it is best that we get your details and have a look at your policy. Please could you email your policy number to [email protected] and we will be in touch shortly to discuss. Alysse
Allanasked
I just received this Email from the Hotel, Can I claim it on my insurance, I have already asked about this and no one has got back to me about it and now I get this email :
Dear Allan,
We are very sorry to inform you that your booking use promotion "Best Available Rate". Cancellation policy for this promotion is non-refundable. We tried to discuss with the hotel but this hotel is very stick about policy. So payment is non-refundable for cancellation.
Refund and cancellation policy.
Special tariff.
Full prepayment required.
Booking is non-refundable.
No amendment allowed.
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