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Bupa Travel Insurance - Domestic Plan
TaylorSydney
- 20 reviews
- 7 likes
Cant get an answer
The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result
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Tess SAU
Hidden exclusions in travel insurance. I'm going back to RAA.
I took out domestic travel insurance. Our flight was cancelled at the last minute so we had to buy expensive last minute tickets to get there, but I had read the insurance PDS and had seen that on page 6 of the PDS, the Australian Plan covered us for cancelled or rescheduled planes and the amount was 'unlimited'. And also, a bit contradictorily, on page 17 it clearly stated "We will cover the reasonable costs of additional accommodation and travel expenses that result from you being delayed or interrupted." Immediately after this, it stated; "U...Read more
nder the Australian Plan we will pay up to $10,000 for Singles and $20,000 for Doubles." So I felt confident we could recover this additional expense just $170. I was wrong. Under the above information, after the PDS says "yes we will cover expenses from delayed or rescheduled flights", and "we'll pay up to $10,000 of expenses", was a list "oh but we won't cover it unless....your plane was hijacked, or crashed, or severe weather, or your travel companion died, or if you broke your 3rd toe in a helicopter accident on a Wednesday in May". Just searching the 68 page document for 'cancelled flights' was not enough. No. You need to read every single paragraph and even if the paragraph appears to end after saying how much they will cover and how huge the payout can be, they will then go on to explain exclusions. Many exclusions. And they are sometimes hidden under separate headings. It's not under Cancelled or Rescheduled Travel. It's not under Delayed or Interrupted Travel. It's under another heading "Additional Expenses" after the claim to cover all, up to 10,000 per single. Hidden. Very unclear. Devious even. Claim denied.3 comments
I do not know how to private message you, Sarah. I've lost $170 but I am happy in knowing I may have stopped some others from mistakenly thinking cancelled flights are covered and to consider this before taking out insurance with BUPA. Thanks anyway.
Gretchen F.Bupa Financial Services
Hi Tess, thanks for your message.
I have sent you a private message in which you can reply to.
Thanks,
Sarah
Similar opinion? Write a review on ieatwords.com.au!
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Booked travel insurance for domestic travel. Agent went to jail for fraud after we had paid our deposit. We thought great we have insurance. BUT NO they wriggled and wormed their way out of paying for our lost deposit. Underwritten by CGU Insurance. Biggest waste of money save your money. Not very helpful at all. Would not go through them again. Took 6 months of fighting with them and taking it to the Odbudsman for them to wriggle out on a very hidden clause in the PDF.
1 comment
Gretchen F.Bupa Financial Services
Hi there,
I am really sorry for the negative experience you had with us, will pass on the feedback to our product team. Please let me know if there is anything else we can assist you with. ... Read more
Kind regards, JessieSimilar opinion? Write a review on ieatwords.com.au!
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Gretchen F.Bupa Financial Services
Hi Tess,
We are very sorry to hear about the experience you have had with Bupa Travel Insurance.... Read more
I would like to ensure this matter is followed up. Could you please private message me with your name, policy number/claim number, plus a phone number for us to contact you on? Many thanks, Sarah