Cannon Fitzroy In-built FITZIB-SDEN (page 4 of 5)

This heater would be great if it did not have regular start up problems. In our 2.5 years of cannon ownership, we had trouble right at the beginning (heater would not start after installation and repair people needed to be called in); eighteen months later, same problem; now, just over 2.5 years, the thing again refuses to start. $4300 dollars for a heater that has regular start up problems??!!
Great heater when it works
Fails to ignite

Had the Cannon Fitzroy installed a few years ago and has been nothing but trouble to get started. Towards the end of the warranty period we started having difficulty restarting.
"edit" After a Cannon representative responded to my first post I contacted Cannon and am very pleased that we have been able to come to a suitable outcome for both parties.
A repalacemnt heater has arived at my door and we are looking forward to a future of warm winters ahead.
Thank you to [name removed] at Cannon.
Heats the house and looks nice

DO NOT buy.Parts are dear thats if you can get the part stay away from this product still waiting for repairer to fix because they cant get parts will cost over $900 dollars thats if they can get the part.look else where if you want a heater that will work
NOTHING
heater has broken down after 5 years and cant get parts for it

We had the Cannon Fitzroy installed eight years ago, so newer models might have improved, but it has been leaking highly dangerous levels of carbon monoxide, if you have one, please have it tested, ours now has a proper flue installed but I'm still worried,I keep doors open to improve ventilation and don't let my kids turn it on if I'm not around, by the way Sampford did not respond to emails regarding what I think is a dangerous product

Very dangerous

My mother purchased a cannon fitzroy in june 2012 installed and working very well. But two months later the heater stop working. Two parts were replaced and working well. this season we have the same problem again. the gas keeps going out and now once again running radiators to keep warm. I have done everything to wiping the heater before turning it on to at times having the off heater when vacuuming just to make sure there is no dust build up. Its is still under warranty. I would not recommend this heater untill cannon rectifys a common problem.
Its looks great
gas will not come through or it goes out this season it took six goes before it stayed on

It seems a few people have had problems but mine, which was installed six years ago has never had any problems at all. It heats a large room with a vaulted ceiling easily and quickly and does not cost an arm and a leg to run. I guess people who do have problems tend to talk about them.
Great heat, rapid warm up, heats far morw space than the blurb says

I recently had a Cannon Fitzroy inbuilt installed I had read some not so good reviews about this product but decided to give it a go its been fantastic does everything it should do warms the house well my 80 yr old mother-inlaw has no trouble using it at all
It was competively priced easy to use and looks great

I had a Cannon installed at the start of winter and it has been perfect. A friend recently told me she had read some less than positive reviews so I thought I would have a look for myself and felt compelled to give another perspective. Provides a lovely heat, looks great and the remote lets us control the temp easily - all in all very happy with our purchase,.
The look and the beautiful heat!

I have had three service calls under warranty. Problems with 'warm' restarts (heater fails to re-light and then beeps annoyingly) continue despite replacement of 'blue box' control unit. Remote thermostat does not seem to reliably control the unit. Fan is very noisy at medium and high speeds. Based upon similar complaints in this forum I am wondering where Australia's consumer protection laws apply - I've spent a packet for this heater, not to mention the expense of custom joinery to build it in. The company is now promising to send a second 'm...

We had a cannon Fitzroy Inbuit fitted 10/02/2010 $5000 plus, it was repaired after weeks of being mucked around under warrantee when the ignition module expired 17/06/11, fast forward to 16/08/13 and the same item has expired this time at a cost of $584, the service dept will give you the run around and do their utmost to get rid of you, they obviously have a fault with the module and should be recalled or rectified, i will be contacting consumer affairs !! when you consider that the heater is only used during winter it has not has not done many hours of service, Considering the age of this heater and the problems i would not recommend anyone purchace one

turns off after a couple of minutes

When it works it is fantastic trouble is it doesn't work enough.service has come out 3 times,the last to replace burner,it worked for 2 weeks after this now back to it's old ways.we have had runaround from sampfords,the last time they told us to contact the service guy.very disgruntled customer with a faulty fitzroy cannon gas logfire.
Heat,appearance
Switches off after lighting more often than not

I'm shocked by all the negative comments. I've had my Canon Fitzroy for 3 years now and love it. I put it in when I replaced my 21 year old gas heater. It works a dream. Yes it does make a bit of a bang as it heats and cools this is simply the box contracting and expanding I don't see this as any kind of flaw it's simply physics. The heater looks fantastic provides great ambience when it is turned on, this reduces the need to have lights on all the time during winter. It heats the house beautifully, I rarely ever have to turn it above the first setting. I do agree that it could be quieter but the noise certainly isn't overbearing.
Great heating and ambience
could be quieter

We have had nothing but trouble with this heater. It doesn't always ignite properly and if we happen to turn it on then walk away we can come back to a room full of fumes - extremely dangerous. We have had the burners replaced twice but the problem persists. It is also very noisy - it rattles quite badly when the fan first comes on although the rattling does go away once the heater warms up. If we turn the heater down there seems to be some sort of contraction going on and the heater makes a loud bang as it cools. This can be quite frighte...

Have just had the remote control disconnected and manual switches installed. The remote control was temperamental and totally unreliable. Now the heater is operating very well and as directed. We had the remote only model which was only made for about 6 months....I can see why that was so. It sometimes would not start, sometimes it would start then operate for about an hour and not come on again all night. Was ready to chuck the whole unit out. Sampford were not much help. But had excellent service from a bloke referred by Wignells of Abbotsfor...

I would not recommend a Cannon Fittroy to anyone.
The fan is noisy and when set on normal or boost you feel as though you're in a wind tunnel.
Heat isn't all that good my old heater missing all the old heat reflecting tiles produced more heat.
The heat/fan buttons on the side get too hot as that is where the heat is.
Looks good
Fan is noisy creates too much of a breeze uncomfortable to sit in front of, and it doesn't provide enough heat.

I bought the fire to heat my house, but would have trouble heating a telephone box.
You cannot have the heater on 3 as all it does is blow cold air out; we had the company back after 2 months and all they said was the gas pressure is to low adjusted it and no difference.
Once we can save up some money it is coming out and I will be prepared to lose the $5000 it cost to have installed.
It looks good
Blows out cold air most of the time not hot air

I've had one of these heaters for about 7 years now. I was looking on-line because I was thinking of getting another because I'm about to renovate. I'm surprised to see all those negative comments.
I've never had any trouble with it at all, and I'm happy with how it heats, and I really like its look.
Reliable. Love the look of it. Energy efficient.
Expensive.

I have had this heater now for 3 years and it has worked perfectly with no problems at all. The timing control is great I can set it before I get home to heat the house and pre-set to turn off when I go to sleep. I have recommended this heater to others, who also have had none of the problems others spoke of.
Great instant heat. Love the high boost fan for those really chilly days. very cost effective way of heating my whole house.

DO NOT, I REPEAT DO NOT!!!!!! buy this heater, you will be sorely sorry!!! I would not recommend this rubbish brand to my worst enemy!!! Do some research and buy one that at least has a decent warranty.

Funny how the maker only gives you 12 months warranty on it!!!!! I wonder why. It's about time maunufacturers of faulty, inferior quality items like this are put out of business.
Nothing!!!!!! Biggest piece of rubbish we have ever spent hard earned cash on. Designed to suit Australia????? I think not. Made in Taiwan no doubt and made to last ...

after one month igniter failed . second winter came igniter ok after ignition flame goes off .try to contact cannon company phone went to message bank, still wating for the call .it was three weeks ago.

We have had our Cannon for 4 and 1/2 years and recently it failed to stay on - much as described by other reviewers - going on and off. It also had a really noisy fan as times.
I had my plumber have a look and he suggested replacing the blue box. I contacted Sampford by phone and email and they got back to me in 24 hours. We sorted out what part I needed and I paid on the phone ( about $230 ) and I had my part the next day! This was a surprise as I live in the country! I found the staff pleasant and efficient so maybe they have improved their ...

When originally installed had a lot of trouble with it staying lit after lots of phone calls finally had a plumber who told me i had to leave a door open. Hello this is a heater keep all doors and windows shut. I had another plumber tell me that as the gas pipe run up into the roof and then down the wall to the heater that i had water in the gas line. The gas ducted heater (upstairs)and gas cooktop work fine. I had a flue installed with the original installation. But apparently this needed to be replaced with a power flue. (at an extra cost) after this it worked fine. However we are now back at the beginning and it will not stay lit. It is a piece of [censored word removed]

very unreliable

The ersatz logs are actually destroyed by the heat, and decompose leaving a soot that causes the heater to shut down. It has cost me a fortune in getting gas men to fix it. Four gas men recommended by Cannon at a cost of $160 per visit and the fire lasted a couple of months before shutting down again.

Now I take it apart myself and slean off the soot and then it works OK.
When it works it looks good, but it is not as efficient as my Rinnai Convector gas heater which cost a third of the amount, is smaller and puts out twice the heat.
Totally unreliable and frustrating.

Problems within the first month starting the first light - bought from and fully installed through Origin energy and can only reccomend to stick clear buying anything from here, its a sale for them full stop. They did offer support by way of their flue installer and gas installer but both blaming each other after Cannon not haveing any other suggestion to fix. Cannon agency in Adelaide were supportive but a service was about best option. Its brand new, why should you need to do this every year and it does not fix the problem as two weeks after ...

Shouldn't have bought it. The manufacturer KNOWS they have problems with the ignition, yet they won't alter the design.
Looks pretty
After being installed for only ten days the igniter doesn't work.

We're still waiting for the manufacturer to get back to us to find out what's going to happen.