Collected from airport promptly and bond returned promptly. The car we received was exactly what I booked and met our families needs. We used the car for a holiday to visit family.

Since discovering Carhood a few years ago I use them every time I go to Melbourne... Way more economical than any other transport option and always good service. I have never had a problem with a vehicle or charges.

Extremely poor and a disappointed customer. I am waiting to be paid for over three months from carhood. When will I get paid? Is this some fraudulent scheme car hood is running?I left my car with car hood in may/June 2022 for 6 weeks. I am meant to be paid close to $300. When I called they said they waiting for funds and il will be paid soon. It's been 3 months since my call to them and haven't heard back since. They made money renting my car out. Is this a fraud company?

Very polite and helpful staff. Payment handled very well.
I was expecting a different car.
I used to car to attend to a three day conference. Everything was fine. After all i was satisfied.

Car was not at the airport ready to be picked up, had to catch an Uber for 10 minutes to the location where the car was.
The keys where in a lock box which was fine.

Super easy process, wonderful staff who went out of their way to accommodate me and my partner. Great service, and was picked up and dropped off at the airport promptly. Would book again without any hesitation. Highly recommended.

I left my car with them for 6 weeks and on my return after many issues when dropping off and pick up I never got paid, they said they had no money and the new investor will pay. this was Christmas new yar 2018-2019, until today no money!
Please also see the Current Affair report and many complaints lodged with ACCC.

The Team in Brisbane are great. However I dont think its fair to keep changing where their office/dropoff is. I couldn't find where to park the car when I dropped back. Not the Brisbane Team's fault but luckily I had a mobile phone number in my phone and was able to call them after hours, at 3pm to find out where the cars were to be dropped off. There was no signage wasn't there because they were in transition. I realise the Head Office is responsible for their office. Also when the hours are cut short it means you need to uber to the airport, with the extra cost you can also weigh that up and get a car from the airport.

Used car for running around and visiting hospital within the Sutherland shire. Would definitely use again. Only criticism is car smelt stale. Like someone had carried fried food in it

October 2nd 2022 Update: Great car

The service was great. I would of used it the next time I hired except your hours of operation were not convenient. The staff are friendly but when someone is flying in or out it's hard to organise a taxi to or from depot to airport when depot is closed

We hired our car through Carhood for 2 days in Brisbane withe the family and they were superb . Customer Service was second to none !! We got a free upgrade to a larger newer vehicle for free . No hassles, no problems . The smoothest car hiring process I have ever experienced
Will be back and will definitely use them again.

I traveled oversea for a long time and they never pay me for leasing out my car. It's been for a few months. They did not take care my car and I am paying for damage out of my own pocket.

Got my car back early March 2022, now is already Sept, 6 months ago... My car got damage at the back, cost $450 to fix. No car listed payment no car claim payment either. Email few times no reply; call up, they say only for pick up and drop off service; live chat, they say will get the payment pay as soon as possible but don't know when will get it. I think this company is bankrupt soon. Anyway to report them?

I left my car with them for a year while I was overseas. I picked it up in December 2018. 10 months and many emails later and I still have not been paid. Their customer service online chat could not tell me when I will get paid and the accounts email address they refer you to does not respond.

Reasonably simple and very cost effective car rental for multiple short distance commutes. It is a great example of the gig economy and conventional business intersecting to reduce consumer pricing sustainably.

Share my Car and it was rented out for 4 days and i have not received payment. Its almost 2 months now . You cannot call and speak t ok anyone because they direct everycall to a live chat. Did a Livechat with them abd their response was they are still trying to sort out a payment glitch in their system . They also said something about using the funds they receive for other expenses first. Its an absolute scam . They make use of your car to make money, give u free airport parking, promise you 25% but give u nothing .

Nice people, smooth experience on pick up and drop off. Perhaps be a little more clear on the trade-offs for toll payments. The car had some mileage but ran great.

Super excellent company to recommend friends to try. Everything that I needed, it went so well with the service supported. Got the same vehicle I hired and at the good time. The bond handle went very perfect.

Good price for the car, car was great and drove well.
Person picking us up and dropping us off from the airport was quiet, not the best customer service, and location of the car for the drop off and pick up was a warehouse which made it feel a bit dodgy.