Carhood have not paid out on our car hire and tolls used over a yr ago. I think it is necessary to on national television to hold them accountable. I am contactable and happy to arrange

Good customer service
Yes bond was handled well
Yes we got the same vehicle that we booked
Personal travel and yes it met our needs as we only travelled around Ballarat and into Melbourne

We hired a small car for just the 2 of us.
It went really well. We drove it all weekend it was excellent on fuel. We would definitely hire again.

Accommodating in every way! Effortless collection and drop off to the airport, the car was spotless and exactly as quoted. I will use Carhood again I’m the future and recommend them for your rental needs.

Excellent customer service.
Although the Brisbane airport rental service is off site, the staff were so efficient and prompt in collecting me from the airport and return instructions were easy!

I was disappointed upon signing for the car was only told then that the office would not be open when I returned the car.
I did not fill the fuel as I was late, totally my fault, and after not paying a toll I asked that I could charge the toll to my account and received an Email from your company that my request was being reviewed and have heard no more.
Disappointed that I couldn’t talk to somebody live.
Right at the moment I don’t feel I would use Carhood again but I hope somebody would get in touch and change my mind.
Yours faithfully Lindsay Fawns

From the first phone call as I walked out of the airport I was impressed with the attitude and professionalism of the people I spoke to. The gentleman who drove the bus and picked me up was absolutely fantastic, such a positive bloke.
The car I booked was clean and tidy albeit a little older than I expected but nonetheless clean and tidy.
I only had a short trip and the car performed as well as I would have expected, definitely no complaints. I have already informed my staff to utilise the services of Car Hood when they next visit Melbourne.

Custom service, the car, the shuttle to the airport : perfect. I have no complain about the company. The reception was good, they gave us explanations about insurances. As we don't speak english fluently they took time to explain us the contract, the tolls, the insurances. The vehicule was the one I've booked, the good size but not the gearbox (I've booked a manual one, not an automatic, but it doesn't really matter). We booked ahead this car for a 10 days trip around this amazing land (Victoria : great Ocean Road and Melbourne).

Carhood are not fair and reasonable. I returned the vehicle with a full tank of fuel. They charged me a fee of $50 to put an additional $3 worth of fuel in the tank. I supplied photos of the gauge which in my opinion is was full, and the photo of the receipt of $40.00 for fuel. You cannot call them, to discuss, they do not reply to your emails.
I DO NOT RECOMEND USING CARHOOD.

I left my car with Carhood while I was travelling overseas. During the trip they informed me my car had been stolen while being rented out.
It's been a nightmare to get hold of them. They still owe me their insurance excess ($3000) and my owner earnings ($500).
Terrible customer service, case manager changed over this period of time, CEO made an excuse statement promising payments would resume within 4 to 6 weeks. It's been more than 2 months since this statement.
They don't take phone requests anymore, you get redirected to a live chat on their website. But the chat is not "live anymore". It's just a gateway to a generic email, with a not followed-up promise to get back to me within 2 business days.

Avoid at all cost.

They owe me a lot of money. Despite follow-up they have not paid me at all for the last 3 times they rented my car out. On top I got saddled with toll fees and an Uber fare for pickup which they said they would refund. It's frustrating to read good reviews from renters who are using cars from people like me without Carhood paying for them!!

Need better face to face customer service. 1 head light was out and I was told to fix it myself because they didn’t have the time which I did not have the time to do hence why I hired a car in the first place. Upon returning the car the depot was not even made aware of me contacting them to report the faulty headlight.

Price got us through the door but the excellent staff made it a pleasure from airport shuttle to car collection. No shuttle available on Sunday afternoon the only issue. Drop off point in industrial area could be a concern for single people outside normal hours.