Carhood (page 5 of 10)

- Shared my car for 30 Days. 3500 Kms run, Total payment 280$ (Not even 1$/Km earning- Payment still awaited)
- Failed to drop me pick up instructions when I was collecting car during their out of office hours, had to wait for hours until their Sydney office opened. They asked to come by Taxi and will pay full refund - Failed to pay full refund.
- Don't depreciate your car value by sharing it to them (280$ for 3500 Kms ??) - I'd rather sell my car for 1000$ more for low usage of car (3500 Kms)

Best value rental car we have rented

Clean and reliable

Comes highly recommended

Immediate delivery to airport which all helped towards a great Australian holiday

If you do not use this company you are missing out on a great experience

Didn't have the car that we chose, but gave us an equivalent size and category. Lovely car, very clean, the service was excellent and the airport shuttle service was brilliant, very friendly and prompt

Here we go again. Another stupid company that take your car for months, rent it out, and keep the money, dont answer phone call, they generate a invoice but dont pay it. Just saw them on a current affair terrible loser company very bad people.

This mob take your car earn money and dont pay you. Steer clear, its not worth the trouble,you will not see a cent from these people. . Watch the story on Current Affair.

The staff explained everything in very detailed and polite manner. There were some issues with pricing, but he investigated and resolved the issue on time. The car was clean and fairly new.
I would recommend them to have office in the city so that people from city don't have to go to airport to pick up the car.

Had a great experience for my first carhood experience. Friendly staff, nice car great price I couldn't have been more impressed. I will definitely use them again and recommend carhood to my friends

Great customer service, smooth car pick up/drop off, great variety of cars to choose from. Terrific value for money and bond was returned within 24hrs. I recommend Carhood to all my family and friends. Love it!

I've been a customer since April last year, back in January this year after I picked up my car after listing with them for 2 weeks, I noticed a chip on my windscreen. They initially tried to tell me that it may have been there when I dropped off the vehicle, however after checking their check-in photos it was clear that my windscreen was not damaged when it was dropped off with them. So their claims manager - [Name Removed] has agreed to pay for the repair, I had the chip repaired in February and they said accounts will reimburse me accordingly, I have not received a dime since. Not to mention all the rental income that I should have received over the last 2 years.

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Brisbane office has always provided excellent and hassle free service. My car was returned to me, gleaming and spotless! Angela came to collect me from the airport before her working time had begun. Yvonne and her team have been welcoming and given me peace of mind whenever I have left my car in their care - many times now and the business idea is a wonderful concept.

However, the other side of the business shows a very bad non caring attitude towards lack of payment for so many trusting car owners like myself, who only want what has been promised in the business model.

If I can write a separate review on this matter, I will be agreeing with many of the previous negative reviews stated, for months now!

This company offered me 30 days period to supply the final car rental report, 4 months have lapsed still haven’t had the final car report for my car rental payment. They also have not refunded toll charges to my account yet. They haven’t responded my emails.Terrible company.

Carhood has not paid my earnings for more than 4 months. They also did not attach e-toll to my car when they rented it out. so I had toll charges charged to my account as my car is registered with e-toll.
The have not refunded toll charges to my account yet.
Poor customer service and no response to emails.
Only response I got from them is the delay is caused by management struggling to clear payment backlogs. This does not seem convincing for 4 months plus delay

Please do not leave your vehicle with Carhood. They do not pay money and don't reply to emails or calls. Looks like I am not the only one who has been be disappointed and has not received payment.

This is ridiculously taking too long, or just they dont want to pay, I have 4 invoices pending currently and I currently have another car of mine with these guys, with which they are happily making money and not paying me a cent. I am seriously considering taking legal action with all their emails since last 1 year. This is getting beyond ridiculous. This is all happening after using their services for such a long time. I dont care what their management doing anymore, I dont care if they are going for public issue and wants to show books properly, if they have no problem in making money, they shouldn't have problem in paying after waiting for this long atleast.

It has been 5 months since I received the "CAR LISTING EARNINGS STATEMENT". Until now, no payment, no response to my emails. Would not trust this company with my car anymore.

Carhood have not paid me. It has been 4 months. They are ignoring my emails. Hard to get anyone on the phone also. I believe they just use your car to make money for themselves but they do not pay you as the car owner - very dodgy. I am lodging a complaint with ACCC.

I Rented a car from Carhood via Rentalcars.com in October 2018. Prior to me picking up the car, I have trouble trying to reach the customer service people as I wanted to reconfirmed about the type of car I would be assigned. Nobody answer or call me despite leaving a few voice messages. Until the day before I pick up the car and I have chosen the option of picking up car at the airport, someone answer my call. It shows that the customer service is only taking calls for customer who are already in Melbourne Airport waiting to pick up their car, ...

In the media it is being reported that Carhood is selling shares with the spin about it being for expansion. In my view only a fool would buy shares in this company because when this story hits the media. These shares will be worth nothing because their reliance on scamming car owners will be stopped. In my opinion this company is very badly managed. So no matter how many shares they successfully sell under false pretences. They will be suffering liquidation before to much longer. It is very clear to me that the new CEO salary is being given a ...

I offered my car for rent in December 2018. The set up was easy and I had a positive customer experience. Car was returned in good working order at the end of my trip. I awaited payment.
I received notification of payment, however, was unable to find any payment on my bank statement. I inquired with Carhood by email and was advised that there was an unexpected influx of customers and a backlog of payments via manual systems. It is now April and still no result and no contact.
It's a great idea to share cars while away on holidays. The execution however, is very poor

Rented my vehicle four months ago without payment. Their terms state payment within a month however as with other renters they use a poor excuse of a backlog of invoices and will escalate to accounts team. Following this Carhood will then stop replying and ignore further emails and calls.
Considering they charge the people who hire cars on the spot they are not meeting their end of the bargain with the renters where they make their sole money and profits from.
I implore any renters considering this service to not entertain their sales pitch bec...

STAY AWAY - carhood does not pay. They had our car for three months making money, they still have not paid us a cent. The payment to us is 6 months overdue. At first when we were contacting them, they told us it was ‘with the accounts department’. For the last 2 months they have just ignored us. Also we have hail damage from the time the car was with them so the experience overall has cost us a fortune instead of making us money. This is a terrible company please do not leave your car with them.

I booked a rent car 2 months ago.
Just 5 days before I travel, they sent me a cancellation notice of the car rental.

I already paid.
Without asking me, just cancellation notice was sent to me because the rent car is damaged. They can’t rent us.
No refund

I called more than 5 times
No answer
No one answered ...

Hi,

Carhood is the worst rental company ever. This's the first time in my life facing a rental car company cancelling the rental few days before the date without any substitution or compensation. Knowing that my rental was in a high season, which means higher prices and lower number of cars in the market. Leaving me in this situation was horrible. My trip to Goldcoast supposed to be a leisure trip for me and my family, instead of that they put me under stress.

BEWARE. I've rented out my car on Carhood twice and it's been months since my invoices are overdue. They haven't paid or contacted my despite numerous calls and emails. Please think twice about leaving your car at the airport with them. I've seen multiple complaints about them in this forum, I am not the only one not being paid, apparently.

We put both cars into carhood Melbourne for hire for almost 3 months. We picked up the cars in the 3rd week in January and still have not received any payment in rental returns. A clear breach of their contractual obligation.

Service is shocking.0 We have been unable to speak to anyone other than 'support staff' who provide little support and refuse to transfer our calls to anyone in accounts responsible for making payments. It begs the question why the delay? And why the refusal to allow customers to speak to the appropriate team- if that team actually exists??....

Seriously think twice about leaving your car with this company if you expect payment any time soon. Very disappointing.