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Car Owner, Car RenterReviewer Photos & Videos
CookieSouth East Queensland, QLD
- 4 reviews
Not very helpful
We had a booking via a third party for car hood.
I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend our rental time was because the owner wanted it back .
Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.
2 comments
Thank you.
It really was the first time we have ever encountered a car hire group that couldn't offer us anything at all, even when we were prepared to pay more.
Having your own fleet might remedy this.
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UnhappyGreater Melbourne (Outer), VIC
TERRIBLE!
We are still waiting to be paid $1000 16 months after hiring out our car. The customer service is a joke as they just keep repeating the same lies about being paid soon. There is no offical complaints department. There is no way to speak to or contact the finance department re payment owing. They wont redirect you to a manager. DO NOT RENT OUT YOUR CAR WITH CARHOOD IF YOU EXPECT PAYMENT!
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Great car. Friendly service
Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage.
Service was great.
The only downside was that its hard to contact anyone for information.
1 comment
Steven J.Carhood
Hi Andrea,
Thank you for your feedback! We do strive to give the best service every time. We are looking into providing a better way for renters to be able to contact us 24/7. Looking forward to serving you again!
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KerrieNorth Queensland, QLD
Review
Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet
1 comment
Steven J.Carhood
Hi Kerrie,
Thank you for your feedback! We at Carhood aim to serve you the best possible way. Our apologies for the miscommunication with our address. We are always aiming to improve our system. We look forward to serving you again!
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Easy rental
Exceptional customer service, explained everything clearly, small economical car for driving around Melbourne, perfect for our needs. Shuttle service to and from airport, great driver, very friendly, helpful and courteous.
1 comment
Steven J.Carhood
Hi Jok,
Thank you for your feedback! We do strive to give the best service every time. Looking forward to serving you again!
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Excellent service, great car, awesome price!
Pretty much all in my title - easy to communicate with, lovely people who picked us up from the airport and explained the rental t&c's to us, car was exactly as we'd been advised - super easy! My only suggestion would be to maybe offer renters the information that a service station is not too far from the drop-off point, just to make things even easier than they already were :-D
1 comment
Steven J.Carhood
Hi E,
Thank you for your feedback! We do strive to give the best service every time. We will take note about informing renters on the nearest service station. Looking forward to serving you again!
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Very good car rental, but expensive tolls
Great little car, and a good price if you take the most basic car insurance (largest excess).
I discovered just before pickup that Carhood's management of tolls makes them expensive, so I had to drive through Brisbane's inner city bypass (which is slow) in order to avoid a hefty toll on the Gateway Bridge.
1 comment
Steven J.Carhood
Hi Graham,
Thank you for your feedback! We do strive to give the best service every time. In regards to tolls, you can opt for our Toll Cover for unlimited tolls and no admin fees. Looking forward to serving you again!
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- Car Owner
- Verified customer
Beware! Shonky business
I left my car with Carhood for 67 days and I can see from my account with them, that it was rented out over a dozen times. The car was returned to me, and there were a couple of minor issues... BUT nothing more than the criminal activity of earning money from renting out my car, then not paying me a cent.
I have now been chasing my money owed, for over a year.
I received an email from Carhood 5 months ago (in May 2022) about how excited they were to receive more funding from investors and promised to pay me within 4-6 weeks.
All up, it has now been over 14 months of promises... and I still have not been paid.
Please also check the Current Affair report and many complaints lodged with ACCC.
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Review collected in partnership with Carhood
Kyle O.South East Queensland, QLD
Complete SCAM. Do not give them your vehicle!
I first decided to try this 'company' during a 2 week trip overseas from Brisbane n August 2022.
I thought to myself.. what a great idea, this is the airbnb of cars!
When I dropped my car off, a young guy turned up in a van to take us to the airport. You didn't look at all professional, wearing what appeared to be a dirty non-carhood tshirt. I overlooked this and the fact that he answered several calls without handsfree on route to the airport, because I thought they were minor in the scheme of things.
While overseas, carhood rented my car...Read more
for 4 days and when I checked their website it days I'd be getting a touch over $100. It was at this time I decided to check my toll history and discovered I'd be charged for tolls (via rego match because I had removed my eTag) that the renter had accumulated while using my vehicle.Similar opinion? Write a review on ieatwords.com.au!
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My experience ended in Tears
Do not use this company if you are arriving or departing outside there business hours!
A long, horrific story cut short . Our experience was the worse, especially with two children, one being as young as 10months old! Mark, the gentleman who we did see in person was great to us. But the company, their lack of information, follow up & communication had made me so mad.
1 comment
Steven J.Carhood
Hi Rika,
Thank you for your feedback and our apologies for the inconvenience. We are constantly doing our best to improve our system. Looking forward to serving you again.
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LoreSydney Surrounds, NSW
- 3 reviews
HORRIBLE SCAMMERS AND THIEVES - BEWARE!!!
I rented a car in August for a few days from Carhood in Sydney. when I picked it up they mentioned nothing of tolls and how to pay them. 2 months later they took $93.94 out of my account for 8 tolls which I estimate were worth around $20-$25. They gave no information about the tolls nor did they give any chance for me to pay them myself. When I wrote and asked for clarification they did not respond to my emails. I managed to talk to someone on their online chat form who just told me to write emails, which I did again and still not responded. I ...Read more
asked for evidence of the tolls and evidence of the extra charges they said they would sent it and never did. When I ask again they say that their accounting department is restructuring, which seems odd because when I look at all the online reviews of this company there are many people angry about poor customer service and hidden and exorbitant fees being charged. I have made official complaints to NSW Fair Trading and recommend all these other people on here do the same to shut these fools down1 comment
Steven J.Carhood
Hi Lore,
Thank you for the feedback. In regards to tolls, this is written clearly in our Renter's Terms and Conditions. Upon checking with our email department, you were responded to and your quest... Read more
ions were answered. The tolls you passed through were also laid out to you in the invoice sent by our Accounting Department. Again, thank you for your feedback.Similar opinion? Write a review on ieatwords.com.au!
Soulore S.Sydney Surrounds, NSW
Horrible customer service and hidden fees BEWARE this company
Wasnt easy to pick up the car but could handle that. Then two months after was rented they took $94 from my account for <$25 worth of tolls. They didnt give a breakdown of the costs or fees and then claimed the fine print said they could do that but it still didnt add up even with that. Customer service was rude and difficult and unhelpful they refuse to talk on the phone and did not respond to email complaints. I will be going to fair trading and suggest the other complainants on here do the same
October 30th 2022 Update: BEWARE this compa...Read more
ny steals from your account and are now under investigation. UPDATE: carhood didnt provide any of the information or proof of their illegal charges and seems they have stolen from my account and looks like many other peoples. BEWARE do not sign any authority to charge your account with this company. Look all over the internet and the scale and scope of their rip-offs. Looks like it will go to tribunal to force them to repay the stolen money if not a class action is forming...2 comments
UPDATE: carhood didnt provide any of the information or proof of their illegal charges and seems they have stolen from my account and looks like many other peoples. BEWARE do not sign any authority t... Read more
o charge your account with this company. Look all over the internet and the scale and scope of their rip-offs. Looks like it will go to tribunal to force them to repay the stolen money if not a class action is forming...Steven J.Carhood
Hi Soulore,
Thank you for the feedback. In regards to tolls, this is written clearly in our Renter's Terms and Conditions. Upon checking with our email department, you were responded to and your ques... Read more
tions were answered. The tolls you passed through were also laid out to you in the invoice sent by our Accounting Department. Again, thank you for your feedback.Similar opinion? Write a review on ieatwords.com.au!
EmilySouth East Queensland, QLD
Atrocious service, atrocious value for money
Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again
2 comments
Steven J.Carhood
Hi Emily,
I hope you are well. We are currently aiming to improve our system. In regards to Toll Fees, we do have this clearly stated in our Renter's Terms and Conditions. Our team also advises you ... Read more
to take Toll Covers for unlimited tolls and no admin fees upon your rental pickup. We will look into making additional improvements to the pickup process. Thank you for your feedback.Whether you state the fees somewhere in your terms and conditions does not make them any less exorbitant in price. Perhaps you should reflect on the many many other reviews which also state this to be... Read more
the case. My only regret is not reading the reviews on this company prior to hiring. I wish you the best in your endeavour to improve.Similar opinion? Write a review on ieatwords.com.au!
Car Crap, Customer Service Crap, Toll Fees Excessive....
Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms, brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh, and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away
3 comments
Steven J.Carhood
Hi Bradley,
I hope you are well. My apologies for the inconvenience. We will look into this, as we always make sure that the cars rented out are all road worthy. Thank you for your feedback.
OK, thanks Steven, please post the outcome after you. "look into it" I will be interested to hear the response.
CAR HOOD must be still looking into it by the looks, as no response yet but that what ive come to expect from CAR HOOD, again ONE STAR RATING..........
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Thursday Special
Service was prompt and effecient and found all the processes went very smoothly.
I did book a certain vehicle and found I received the same and it was a delight to drive and served our needs perfectly.
We used the vehicle for getting us around Melbourne for attending a funeral and visiting family and friends.
1 comment
Steven J.Carhood
Hi Brenton,
Thank you for your feedback. We do aim to give quality service. We hope to serve you again in your future travels. Thank you for choosing Carhood!
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Kath G.Queensland
If I didn't call a Taxi I'd still be sitting in the gutter.
One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!
1 comment
Steven J.Carhood
Hi Kath,
I have learned that you have already spoken to one of our warehouse managers and to our customer support. We regret to inform you that a left phone inside the vehicle is not an emergency. ... Read more
You have been advised, the security code for our lock box cannot be given out for the security of our car owners. You were informed of our hours of operation and it is also noted on our website to inform our clients of when support is available. You've also informed our customer support, our staff brought you to the airport and you did not need to take a taxi cab. Our apologies for the frustration you have had over the incident.Similar opinion? Write a review on ieatwords.com.au!
ElizabethTasmania
Value for money
We were picked up promptly. Informed of our responsibilities, the customer service was good.
The vehicle wasn't the one we expected but we were upgraded to a better car at no extra cost. We wer wuite happy.
1 comment
Steven J.Carhood
Hi Elizabeth!
Thank you for your feedback! We do aim to give quality service each time. Thank you for choosing Carhood! We hope to serve you again!
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George H.Sydney Surrounds, NSW
Carhood renting out your car ... stay away !!!
Stay away from this company!!! As many others had experienced the same problem, so did we ..... carhood capitalising on renting out your car, but never will pay you. When asking for payment, they keep coming up with all kinds of nonsense. It's not worth it. Us, living on the Central Coast, almost 2 hours drive to get to Carhood in Sydney, then they drop you off to the airport, which if fine, but when you get back they are always closed and you have to find a way to get back to pick up your car, meaning paying to get back by using a cab or an Ub...Read more
er. This is it for us ... never again we'll be using Carhood. Rather will pay for a shuttle bus to get to the airport and then will be picked up on return, no questions asked. It is not worth the headache with Carhood, who's customer service is ABSOLUTELY SHOCKING !!! Hardly ever get a response back on an email enquiry, and if you do, it takes more than a week!!! How professional is this?Don't get a third party using your car only for the sake of making a saving on airport parking! And not mentioning the fact if you end up getting a speeding fine (as we did), it is an absolute nightmare to sort it out so you wouldn't end up having to pay the fine. Carhood keeps their hand clean from incidents like speeding tickets. It's your responsibility, because you're the car owner !!!! Stay away from Carhood !!!! I know we will !Similar opinion? Write a review on ieatwords.com.au!
DavoGreater Melbourne (Outer), VIC
No Payment!!
Add me to the list. They owe me $500 for renting out my car May to July 2022. I have used them before with no problems, but they are obviously having financial problems recently.
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Daniel N.South East Queensland, QLD
Easy As
Good customer service, all the kinks were ironed out via email, instructions were simple and quite easy to follow, Payment was easy. And the Vehicle was exactly what I needed!
1 comment
Steven J.Carhood
Hi Daniel,
Thank you for that kind review. We are glad that our service met your expectations. We look forward to serving you again. Thank you for choosing Carhood for your rental needs!
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Questions & Answers
yawang m.asked
Why this Carhood.com.au can not be log in, its this company broken?
4 answers
Steven J.Carhood
Dear Yawang,
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
Timasked
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
1 answer
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Leone E.asked
Just wondering has anyone who rented their car to Carhood being paid?
8 answers
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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Steven J.Carhood
Hi Cookie,
Thank you for your feedback and my apologies for the inconvenience. Yes, we are a car-sharing service where car owners leave their cars with us to rent out while they are away. We are lo... Read more
oking into getting our own fleet to be able to serve you better. Hoping to serve you again in the future!