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Reviews

3.3

432 reviews
5
(211)
4
(37)
3
(12)
2
(17)
1
(155)
  • Sender or ReceiverSender (30%) · Receiver (70%)
  • Delivery Time
    • Early (99)
    • On Time (76)
    • Unacceptably Late (17)
    • Late (15)
    • Never Arrived (6)
    • Never Collected (1)
  • Delivery Arrived in Good ConditionYes (82%) · No (18%)
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Trudy der Kinderen

Trudy der KinderenSydney, NSW

  • 6 reviews

Close to perfect

published

Quoted estimate 11 working days delivery, car picked up on Thursday arrived the following Monday, 3 working days so fabulous service BUT not impressed that based on the original estimate I hired a car for 2 weeks, no refund for returning the hire car early so substantially out of pocket. More accurate info would have been appreciated.

1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Trudy. Cheers. Bobby

Liam D.

Liam D.South East Queensland, QLD

Better than expected but poor overseas call centre

published

Was very nervous using a car transport company due to the mixed reviews. But the car arrived at the expected time which was a pleasant surprise and no damage.
The tracker worked well to see where the car was also.
Only downside was dealing with the offshore call centre people was a pain

1 comment
CEVA
Bobby B.CEVA

Thank you for taking the time to review us Liam. We're glad your overall experience was positive. I've passed on your feedback to our customer service manager. Cheers. Bobby

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Landy IIa

Landy IIaWestern District, VIC

They did what they said they would do

published

The car was picked at the time organised & it arrived on estimated due date undamaged from Central Queensland to South West Victoria . Only downfall is you can't track online but have to ring up & ask where it was on it's journey. Overall, very happy. We would recommend Ceva car carriers as a service. Another company said they couldn't do it because of the fires. I both sent & received the car.



1 comment
CEVA
Bobby B.CEVA

Appreciate the positive review Landy. Thanks very much. Bobby

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Dinesh L.

Dinesh L.Darwin, NT

  • 2 reviews
  • Verified customer

delivered in the same codition before 4 days of the estimated delivery date

published

My friend hasn't got his car yet from other transport service.
It has been one month.

But I received my car in Darwin within 10 days from sydney

amazing service
Thank u

1 comment
CEVA
Bobby B.CEVA

Appreciate your positive review Dinesh. Thank you for choosing CEVA. Cheers. Bobby

438008

438008Hobart, TAS

Seamless experience with car transported across 3 states

published

Car was carried from NSW down across on the ferry then to Hobart CEVA depot- agent .
Once quoted with case Number was able to book the car with details of the pick up. Then track the car via the booking number as it progressed all the way.
It arrived 4 days earlier than estimated and Hobart depot driver rang us it was ready for pick up. Perhaps a bit more communication with their call center would help as they didn't know what was going on IE if we go there to get or wait on a call but the local carrier contact was good.
It worked out Cheaper to have it shipped down rather than the hassle to fly up get the car myself and drive down over a few days.

1 comment
CEVA
Bobby B.CEVA

Appreciate your positive review! I've passed on your feedback to our customer service team. Thanks. Bobby

Seamless transfer

published

Seamless transfer of our car from Sydney to Cairns. It arrived safely and a few days earlier than expected. The staff were generally very helpful and polite.
Would recommend CEVA and use them again.

1 comment
CEVA
Bobby B.CEVA

Thank you very much for your positive review. Cheers. Bobby

Tim

TimGreater Melbourne (Metropolitan), VIC

great service

published

booking online was simple, car was delivered earlier than estimated and was looked after well. Awesome online tracking system as well so youknow exactly where the vehicle is at all times. I have no problem recommending these guys. AAA service.

3 comments
CEVA
Bobby B.CEVA

Appreciate your positive review Tim. Thank you for choosing CEVA Car Carrying. Cheers. Bobby

Tim
Tim

no problem at all bobby, we all need to give credit, where it is due & not just post about negative experiences.

CEVA
Bobby B.CEVA

Cheers Tim.

Wendy

WendySouth East Queensland, QLD

Fantastic service and Price.

published

Easy booking process on online and you communicated all the way along with the added benefit of my vehicle arriving two days early. Thank you Ceva, I definitely recommend you.

1 comment
CEVA
Bobby B.CEVA

Thanks for your positive review Wendy! Cheers. Bobby

Great service, reasonable price.

published

Ceva team was flexible in making a number of changes to pick up arrangements and location. Car was collected on time and delivered ahead of planned delivery date. Vehicle was delivered in excellent condition from NSW to Victoria. Previously used their services to deliver a car from WA to Victoria. Great service. Very professional. Thanks.

1 comment
CEVA
Bobby B.CEVA

Thanks for taking the time to review us! We appreciate it. Cheers. Bobby

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ABC67

ABC67Perth, WA

  • 19 reviews
  • Verified customer

Misled on delivery times, as well theft and damage

published
7 comments
CEVA
Bobby B.CEVA

Hi. This is Bobby. Could you please message me your booking number so I can investigate this further. Thanks.

ABC67
ABC67
ABC67
ABC67

Hey Bobby B, been 3 days now, any answers or better still, anything positive on late delivery times?? Car should have arrived tomorrow....makes life hard without your car......!

Leo's P.

Leo's P.South East Queensland, QLD

Efficient service and best value

published

We recently had our car transported from Melbourne to Brisbane. Aside from a slightly slow check-in (I'd hit a busy time of day), the process was smooth and straightforward. The car arrived north earlier than planned, intact and washed (thank you!). Friendly service at both ends, great communication when the car arrived, while the price was cheapest among the major players.

1 comment
CEVA
Bobby B.CEVA

Great to hear you have such a positive experience with us Leo. Appreciate the review. Cheers. Bobby

Emilia H.

Emilia H.

  • 2 reviews

Trustworthy company

published

Was very nervous to send my car from QLD to NT on a truck but was plesently surprise by the friendly service on both drop off and pick up ends.

1 comment
CEVA
Bobby B.CEVA

Thanks for the positive review Emilia! :) Cheers. Bobby

Bongo

Bongo

  • 5 reviews

Worked fine for me.

published

I used the premium service for my Benz from Perth to Melbourne. It was not that much more expensive and the vehicle is under cover.
The car arrived 4 days eaarlier than quoted and all was good.
The only minor problem was trying to get the person from 'overseas' to understand me.

2 comments
Bongo
Bongo

There is a comment further down relating to overseas operators being hard to undestand and communicate with perhaps this needs to be addressed.

CEVA
Bobby B.CEVA

Hi Bongo. Thanks for taking the time to review us. Your feedback has been passed on to our customer care manager. Cheers. Bobby

Supper service!!

published

The staff of this company is very professional and Friendly. I delivered 2 vehicle and 2 camper trailers to the perth depot and collected them at minto. Every part of this service was more than I ever wanted. They came through on price, logistics, and delivered my cargo within 11 working days as promised. This is a must for anyone looking at transporting their vehicles with ease and peace of mind

1 comment
CEVA
Bobby B.CEVA

Thank you very much for the positive review Pieter. Much appreciated. Cheers. Bobby

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Stolen dash cam! Do not use this company for 2 main reasons!

published
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Selected CEVA for my daughter's car back in November and again for my own car in January.

published

On both occasions, the staff of CEVA in both Brisbane and Darwin were friendly, helpful and professional. Both vehicles arrived in excellent condition. Would highly recommend CEVA for vehicle transportation.

1 comment
CEVA
Bobby B.CEVA

Thanks for the positive review Roslyn. Cheers. Bobby

Poor Unhappy User

Poor Unhappy UserSydney, NSW

  • 2 reviews

Professional and well equipped Company

published

I have my Mazda 3 relocated from Sydney to Brisbane with extra 60 kg baggage allowance. Both vehicle and packaged goods were inspected at Minto depot with high level of checks and records of the existing condition. I was impressed with the level of care taken, check-list documented. I also provided with agreed arrival and earliest pick up date. Clear communication and following up provided via internet tracking and informed an earlier arrival time in advance. I will definitely use CEVA again with peace of mind. Like to thank CEVA team team for high level of care and professionalism provided in relocating my vehicle without a scratch and dirt.

1 comment
CEVA
Bobby B.CEVA

Glad you had such a positive experience. Thank you for your review. Cheers. Bobby

Darren B

Darren BMelbourne

  • 13 reviews

Fast delivery and handled with care

published

After much debate and reading reviews who to use i finally decided to go CEVA Premium Service. My car was picked up Monday from NT and i picked it up that same friday in VIC, couldnt beleive it. Veh was in perfect condition and not 1 scratch (which was my worst nightmare as veh was in immaculate condition)
Can't recommend them enough. If I had 1 issue, its the help line/phone booking seem to be outside Australia and you can barely understand 1 word they are saying. Luckily I got an email quote which helped as they had all the info. Big thanks to facebook online support being Bobby who was more than helpful, answering every question and was the reason why I decided on CEVA.
Very happy and will use again. Worth every part of the 5 stars

1 comment
CEVA
Bobby B.CEVA

Hi Darren. It was a pleasure. Thank you for your positive review. Cheers. Bobby

Carleigh

CarleighPerth, WA

Wouldn't use again

published

Vehicle just sat in their yards for days and days
Tracking was rarely updated
Overseas call centre & staff dont understand anything you ask of them
Delay after delay. 3 weeks on & collected my vehicle & there was damage, an empty fuel tank & random paperwork in the car. Something is not right.

PAY MORE for a company with GOOD reviews

2 comments
CEVA
Bobby B.CEVA

Hi Carleigh. Could you please message me your booking number so I can look into this. Thanks. Bobby

Carleigh
Carleigh

Ceva won't take responsibility for damage - Do not use Ceva Logistics

published
2 comments
CEVA
Bobby B.CEVA

Hi Mollie. It's unfortunate that you've had such a negative experience with us. Could you please message me your booking number so I can look into this. Thanks. Bobby

Mollie
Mollie

Hi Bobby,

Booking number is 6065623.

Page 3 of 22
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Questions & Answers

BargainBenno

BargainBennoasked

If I am transporting a 65k luxury vehicle which is near new and being sold to me unregistered. Will the transport company be liable for damage caused to my car or do I have to take out my own transit insurance?

1 answer
CEVA
Sean C.CEVA

Hello
Enjoy peace of mind when you choose CEVA to transport your vehicle anywhere in Australia. Our focus on transporting your vehicle safely and securely however, your vehicle will be protected against accidental loss or damage up to a value of $60,000 when you move your vehicle with us. If your vehicle market value is $65,000, please inform our friendly customer care agent on 132277 when quoting or booking.
Regards
Sean

Cynthia

Cynthiaasked

Hi, my car still says Planned To Depart FREMANTLE(WHF), WA 22/01/2020 and the date has passed?

CEVA Booking confirmation 5525667

Thanks Jason

No answers
Andrew H.

Andrew H.asked

Hi, currently getting a Mercedes sent from Melbourne to Perth. Car was picked up wednesday 8/1 & delivered to Melbourne DOCKS/PORT 10/1.
I have studied all the shipping movements out of Melbourne since it got there & the only chance the car has of making it here by the CEVA delivery date (22/1) is if it on the Caribbean Highway - currently just left Adelaide for Perth. Can you please tell me if my car is on that ship or still sitting at the Melbourne Dock?

If its still at the Dock it wont make the 22/1 date as I can see there are no more car carriers from there to Perth for well over a week. The booking number is 5065667 THANKS

No answers

Get an answer from our members and CEVA representatives

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